Access Point is a leading provider of healthcare-focused call center and telehealth solutions. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value. We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient’s medical journey and experience. Access Point’s offerings are available nationwide to help improve the health and wellbeing of the populations we serve.

Achieving the IHI Triple Aim of reducing costs, improving health outcomes, and improving members’ experience of care requires coordination with all aspects of care, particularly for high-risk members. Our Care Coordination initiatives involve specially trained personnel dedicated to serving those members who have recurrent or complex transportation and health needs, especially dialysis patients, mental health patients, and children in prescribed pediatric extended care services.