uPerform for Healthcare

Empower Clinicians - Layering uPerform on top of the EHR allows individual clinicians to focus on the skills they need for their specific roles and departments. uPerform gets the right information to the right person at the right time, right where they need it – during the workflow. While regulations change constantly and systems update frequently, uPerform allows you to quickly update your content so it is always accurate for users. Staff can be confident that they are up to date, effective and compliant in their EHR administration.

Accelerate Onboarding - Turnover rates among nurses and other clinicians are high, and education teams must get new employees up to speed quickly and effectively. uPerform’s rapid recorder allows teams to promptly capture process detail and turn it into learning that is easily accessed in application. Because a subject matter expert records the data, it directly reflects EHR customizations. uPerform analytics will help identify aptitude gaps based on usage and performance metrics.

Reduce Screen Time - 85% of clinicians believe the EHR hinders patient care. But with easy learning just a click away, uPerform helps ensure that EHR activities are completed quickly and accurately. The result is a staff with more time to focus on their patients, greatly increasing their satisfaction.

uPerform Capabilities Snapshot:

• Accelerated content creation, onboarding and updating
• Reinforced in-application learning will boost clinician proficiency and satisfaction while easing compliance
• Simplified distribution of information for role-based learning, EHR customizations and actionable usage analytics

• Project and Implementation Teams
• Innovation and Continuous Improvement Teams
• Education and Training Teams
• Content Subject Matter Experts
• Clinicians, EHR end-users

uPerform is the only digital learning platform that combines content creation, management, and delivery capabilities in a single solution. Content creation tools such as Adobe Captivate and Articulate do not support single-source authoring, which enables content authors to publish help materials in many different formats, including written instructions, videos, and simulations. Learning Management Systems, such as HealthStream or Oracle, provide a mechanism for online training but do not offer learners ongoing support once formal training has been completed. uPerform not only helps with online training, but also provides in-application help to answer the subsequent how-to questions, which increases user proficiency and reduces dependence on support staff.

An independent Return on Investment (ROI) study found that organizations leveraging uPerform for their complex software training increased operational efficiency, realized a reduction in training costs, and improved speed to proficiency for end-users. Hobson & Company quantified the time and cost savings by conducting in-depth interviews with ANCILE clients, who reported the potential for: 

• 45% reduction in time away from the job for learners
• 50% reduction in time spent authoring and administering content
• 40% reduction in number of help desk calls per year