Artera Harmony: One Platform - Seamless Orchestration - Infinite Applications.
Artera's award-winning patient communications platform - Artera Harmony - integrates across a healthcare organization’s tech stack, EHRs and third-party vendors.
Artera Harmony helps unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages.
Holistic view of every inteaction:
- Analytics (understand how vendors / departments / workflows are performing)
- Automated Workflows (build conversations from template library)
- Vendor and Use-Case Rules (prioritize what is most important)
- Patient Preferences and Consent
- Live Agents (escalate and route messages)
- Live monitored with AI-enabled real-time sentiment tracking
What Makes Harmony Different:
- Differentiate & optimize your patient experience with our most advanced workflow builder capabilities ever
- Manage more conversations than ever before in Artera’s enhanced inbox
- Access AI / LLM-driven translation, improving patient access and engagement
- Track communication performance from outreach to outcome with Artera’s enhanced suite of analytics views
Artera Harmony's Key Features & Benefits:
Easy Workflow Configuration, Maximum Impact
Flows / Conversation Builder
- Build personalized patient engagement journeys to extend patient interactions
Inbox (Smart Inbox)
- Effectively oversee larger populations and access a unified display of messages spanning all practices.
Homepage with Next Best Actions
- Recognize key "action items" that may spotlight critical conversations, data insights and more
Staff AI Co-Pilot
- Craft high-quality messages with intelligent functions like sentence completion and advanced translation
Message Categorization
- Process and categorize all messages to better understand the communication driving interaction
Native Value Reports
- Move dashboards into your core Artera interface for a more streamlined staff experience
Artera has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach.
