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Artera (formerly Well)
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Avia Summary
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle |
EMR Integration & Relevant Hardware: | Required |
EMRs Supported: | Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other |
Hardware Compatibility: | Desktop, Mobile / Tablet (web optimized) |
In Epic App Orchard: |
WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.
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1 review
Features
Ease of use
Customer Support
EHR Integrations
April 3, 2023
April 3, 2023
We've been really pleased with Well Health. We switched from TeleVox, which had a lot of limitations and resulted in manual workflows internally. The operational owner is the Office of Access Management team, and they've been really satisfied.
We've been able to expand the use of text messages from the health system to go beyond basic appointment reminders to having bi-directional use cases, using it to fill care gaps, and to run other campaigns.
Overall, it's been a really positive experience.
Live chat had been on Artera’s roadmap when we originally signed our contract. Since then, live chat has been taken off Artera’s development roadmap. This was a disappointment to our team since our health system would like to offer live chat capabilities to patients, so we will have to look to other vendors for live chat functionality
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Sarah Sourk
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