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Well
Well
Overview
Contents
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About
PRODUCT ATTRIBUTES
COVID-19
Pediatric
CATEGORIES
Patient Education, Care Transitions, Scheduling, Customer Service, Digital Front Door (DFD), Improving Engagement & Self-Management
Patient Education, Care Transitions, Scheduling, Customer Service, Digital Front Door (DFD), Improving Engagement & Self-Management
KEYWORDS
None provided
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
1 Person
9 Organizations
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle |
EMR Integration & Relevant Hardware: | Required |
EMRs Supported: | Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other |
Hardware Compatibility: | Desktop, Mobile / Tablet (web optimized) |
 In Epic App Orchard: |
Description
WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.
Use cases
Description
Referrals
Self scheduling
Recalls
Broadcast messages
Campaigns
COVID-19 use cases:
WELL Health has engineered a Rapid Release Program that allows health systems to manage urgent COVID-19 patient communications at scale and can be fully deployed in just 48 hours.
The program, RRP, deploys a lightweight, crisis-oriented version of WELL below cost to new customers and provides unlimited use of our most critical features for 90 days.
WELL’s Rapid Release Program eases the burden on call centers and front desk staff to provide consistent and timely communication. For patients, reaching out to their provider is as easy as sending a text, email, or web chat. WELL, on behalf of the provider, analyzes the content and auto-responds or routes the message to the appropriate staff group.
The Program Includes:
-Automated and Live Texting
-Unlimited users
-Support for SSO, domain-provisioning, and IP whitelisting
-User roles allow for restricted access to specific locations or providers
-All conversations have an audit log, and can be posted back to the EHR
-All message content is editable and can be personalized by provider/location/event type
-Available in 19 languages
The WELL platform is already enabling existing clients to respond to the dramatic increase in call volume and patient inquiries related to COVID-19. WELL clients sent more than 3,000,000 messages during the first two weeks of March. Inbound messages increased 51x during the same time period.
WELL has also published 3 free playbooks detailing workflow best practices for:
1. COVID-19 Communications
2. Telehealth Onboarding & Adoption
3. Symptom Checker Utilization
Pediatric use cases:
HIPAA-compliant messaging allows caregivers to communicate with pediatric healthcare providers bidirectionally and through the caregivers' preferred channel.
Users:
Administrative and nursing staff can easily use the web-based dashboard to communicate with patients.
Patients receive all information from a single, trusted source: your existing office number.
Differentiators
Differentiators vs EHR Functionality:
WELL's patient messaging solution has been honed over 4 years in collaboration with demanding enterprise clients. Over 30 features have been codeveloped and battle tested, ready for out-of-the-box use by new customers.
Differentiators vs Competitors:
WELL offers true bidirectional messaging via text, voice, email, and live chat. Deep integrations with your EMR allow real-time syncing of patient data.
