Uniphore X Platform Alternatives

Top 10 Uniphore X Platform Alternatives & Competitors

Everyone deserves to be heard and understood — no matter where they are in the world or which language or dialect is being spoken. But many voices remain muted. Conversations continue to be ignored and undervalued.

We’re here to change that. Our conversational artificial intelligence (AI) and automation platform augments conversations across the enterprise and around the globe. We help humans have natural conversations with other humans and machines for a frictionless experience for customers and employees alike.

So what makes us different than other companies in this space? Here are just a few of the top reasons why Uniphore is your best choice for AI-powered experiences.

Improve Health Outcomes With Conversational AI & Automation.

30% Reduction in missed appointments
18% AHT savings automating low value member and provider services interactions
25% Reduction in onboarding time for patient coordinators

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Mediktor Conveyor AI ReferralMD Platform DeepScribe Schedule Digital Front Door ("DFD")Risk Management Ada Health: Intelligent care navigation Eleanor Azodha Platform

Overall Top 10 Uniphore X Platform Alternatives & Competitors

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July 25, 2023

A buyer’s guide to conversational AI

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. Within the healthcare sector, this technology is increasingly deployed to automate routine tasks and deliver a more robust and personalized patient experience. Conversational AI leverages a combination of machine learning, natural language processing, and occasionally deep learning to interpret and respond to user inputs, with a conversational user interface that mimics human interaction. Digital health companies deploy conversational AI through chatbots, voice assistants, messaging apps, or any other type of platform where natural language interactions occur.

July 3, 2024

Digital front door: The key to staying ahead in healthcare

The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.

September 9, 2024

Accelerating Innovation at Boston Children’s | Voices of the AVIA Network

Jen Magaziner, VP, Digital Health at Boston Children's Hospital and Sonia Singh, Chief Insights Officer at AVIA discuss the latest on accelerating innovation at Boston Children's Hospital in AVIA's "Voices of the AVIA Network" series.

June 29, 2023

Top Digitally-Assisted Provider Documentation Companies

The Top Digitally-Assisted Provider Documentation Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional workforce solutions. This report offers perspective on prominent provider documentation companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.

February 21, 2024

Buyer’s guide to the digital front door

What is the digital front door? Digital front door describes a set of interactive and transaction-ready capabilities to enable digital interactions between patients and health systems throughout the care journey, from pre-service to follow-up and payment. When leveraged appropriately, a digital front door strategy can improve patient experiences, drive access, and reduce (or eliminate) reliance on paper-based workflows and manual processes.

February 22, 2024

Top Digital Front Door Companies Report 2024

AVIA Marketplace's 2024 Top Digital Front Door Companies, including: Why the digital front door matters What leading solutions offer AVIA Marketplace’s top digital front door companies

April 9, 2024

The Competitive Edge: Why Every Health System Needs a Robust Digital Front Door

Patients demand convenient healthcare access akin to online services. A robust digital front door, integrating online scheduling, telehealth, patient portals, symptom checkers, and payment management, is crucial. It offers a competitive edge by enhancing accessibility, patient loyalty, brand perception, market reach, revenue, and leveraging data for insights, ensuring health systems meet modern expectations and stay competitive. Modern patients rightly demand that healthcare access be as straightforward as ordering a meal online or hailing a ride, which is still far from the norm.

April 17, 2024

The Right Approach to Your Digital Front Door Enhances Patient Satisfaction and Retention

According to a report from Accenture, patients are increasingly switching providers, and at least a portion say it’s because of the digital experience. In fact, the report goes on to show that digital engagement is a strong predictor of loyalty. Increasingly, patients say they are less likely to stay with a provider who doesn’t provide a good digital experience, and a bad digital experience effects how they feel about their entire healthcare interaction. In other words, great care or bedside manner doesn’t mean a patient will stay if the rest of their experience doesn’t meet their needs.

May 1, 2024

Navigating the maze: The challenge of choosing the right digital front door solution for health systems

In today’s rapidly evolving healthcare landscape, health system CIOs, Innovation, Strategy, and Marketing executives are faced with a daunting task: selecting the optimal digital front door solution from a sea of options. This abundance of choices often leads to decision paralysis, costly DIY endeavors, or the adoption of solutions that fail to deliver value to consumers and yield no return on investment.

May 15, 2024

Going beyond the digital front door to unlock precision healthcare through data and ecosystem unification

A consumer-grade digital patient experience solution must facilitate the holistic integration of all patient data, disparate technology solutions, and care services to deliver an experience that’s worth investing in — for both the patient and the health system at large. Otherwise, organizations risk introducing yet another fragmented solution into the market, one that fails to adequately address the diverse needs of patients.

May 20, 2024

Unlocking the true potential of healthcare RCM: How a digital front door makes all the difference

In today’s rapidly evolving healthcare landscape, optimizing revenue cycle management (RCM) in healthcare is paramount for providers aiming to maintain financial health while delivering exceptional patient care. However, traditional RCM solutions suffer from glaring inefficiencies that lead to frustrated patients and lost revenue. Enter the digital front door (DFD)—a holistic approach that enhances RCM by digitizing and centralizing various aspects of the patient journey. By streamlining everything from intake to bill pay, the DFD drives efficiency and addresses many of the shortcomings of traditional RCM along the way.

June 17, 2024

Healthcare’s digital front door partners: Three essential attributes for virtual care partners

As health systems seek out new ways to improve patient engagement, deliver a more consumer-centric experience, and expand capacity, having a clear digital front door strategy has become an increasingly essential component of their efforts.

July 17, 2024

Unlocking hospitals productivity with AI: A comprehensive approach

The future of healthcare hinges on the powerful synergy between advanced technology and human expertise. The integration of AI is not just a trend but a pressing necessity. Patients are no longer willing to endure long wait times and often switch providers if their expectations for timely service are unmet. Additionally, the heavy workload and stress experienced by healthcare professionals in an overwhelmed system highlight the urgency of adopting AI solutions. AI’s transformative impact on the healthcare sector addresses the critical need for improved patient care and operational efficiency. By strategically integrating augmented intelligence at various touchpoints, health systems can streamline the care journey and offer a comprehensive digital front-door experience, resulting in increased patient satisfaction and higher-quality professional time.

July 3, 2024

The competitive edge: Why every health system needs a robust digital front door

In today’s digital age, a robust digital front door is not a luxury but a necessity for health systems aiming to meet patient expectations, improve operational efficiency, and stay competitive. By adopting a comprehensive DFD strategy, health systems not only enhance the patient experience but also achieve significant operational and financial benefits. As the healthcare industry continues to evolve, the digital front door will play an increasingly central role in shaping the future of patient care and fostering patient loyalty.

September 29, 2022

A Buyer’s Guide to Patient Education

Patient education is a critical aspect of the modern care delivery experience and when leveraged appropriately, can positively impact every part of the care continuum. Read our comprehensive guide to learn the key components of digital education and what to look for when choosing a solution for your health system.

November 17, 2022

Top Patient Education Companies Report | 2023

The Top Patient Education Companies Report is intended to provide healthcare leaders with a broad view of digital patient education and showcase standout companies and solutions with proven market traction. Users can view quick summaries to help them identify which solutions might meet their needs and visit AVIA Connect to access detailed profiles and verified client lists, compare solutions, and generate Match Scores to narrow their selections.

January 25, 2023

Q&A with Joshua Liu of SeamlessMD: Empowering patients in self-care

SeamlessMD provides a digital care journey platform for hospitals and health systems to engage, monitor, and stay connected with patients throughout the care continuum. More than 35 clinical studies and evaluations have shown SeamlessMD to improve the patient experience while reducing length of stay, ED visits, and readmissions. Large health systems like UAB, Intermountain, Atrium, University Hospitals, MultiCare, Baystate and others rely on SeamlessMD to elevate the patient experience, improve outcomes, and lower costs. Patients access digital care plans on their smartphones, tablets, or computers and are guided via reminders, evidence-based education, and progress tracking. Providers receive alerts, monitor patients, and access analytics to deliver better care. SeamlessMD is directly integrated with leading EHRs solutions such as Epic, Oracle Cerner, and MEDITECH.

January 19, 2023

Q&A with Adam Husney of Healthwise: Patient education with a mission

Since its founding in 1975, Healthwise has earned a reputation as one of the most respected patient education companies in the industry, with a broad portfolio of solutions to inform healthcare consumers at all points across the care continuum. Healthwise solutions enable physicians to deliver health education at the point of care, with content that includes instructions, videos, and decision support tools for patients. Health systems can also use Healthwise content to augment their content libraries, support digital care journeys, and implement standards-based education. All content reflects current standards of care and is designed to help providers and payers meet patients exactly where they are.

January 21, 2023

Q&A with Brennan Stratton of Krames: Education as a core component of care

Krames’ patient education and health literacy solutions were created to standardize education, meet compliance goals, and improve the patient experience, with materials available in a variety of formats and languages to meet patients wherever they are. Clinical education is developed at a fourth to sixth grade reading level, with engaging visual content to support learning objectives, and is available in 17 languages. Patients can receive critical education wherever they are with solutions that enable delivery through mobile devices, hospital televisions, and even traditional printed materials, with more than 600 available titles across 40 specialties.

January 23, 2023

Q&A with Patty Riskind of Orbita: Combining automation with empathy

Orbita embraces an all-encompassing view of patient education–we believe that education should be viewed as the objective and outcome of virtually any patient interaction. It includes not only education about diseases, conditions, and treatment, but also guidance for patients to help them effectively engage with the health system and clinical staff before, during and after encounters.

August 31, 2023

Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution

Empower your patients and forge better relationships at every step of their care journey

December 14, 2023

Top Patient Education Companies Report

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October 17, 2024

Top Patient Education Companies Report | Fall 2024

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August 17, 2023

Top Conversational AI Companies Report

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. The Top Conversational AI Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional workforce solutions. This report offers perspective on prominent provider documentation companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.

September 17, 2023

The Fullstack Employee: Revolutionizing the Modern Workforce

Discover the rise of the 'Fullstack Employee'—professionals empowered by AI to transcend traditional roles, boosting productivity, flexibility, and innovation. Dive into the transformative power of AI in reshaping the workforce and learn how businesses can harness this shift for a brighter future.

October 26, 2023

Patient Engagement 2.0: How Chatbots Are Revolutionizing Health Queries

From providing quick, relevant, and legitimate responses to health questions to streamlining essential tasks, AI chatbots are revolutionizing how patients interact with healthcare providers and provide unique new opportunities for health systems to enhance operations with digital tools.

October 17, 2023

Conversational AI Elevates the Impact and Value of Digital Tools

Advances in conversational AI virtual assistants deliver tremendous value both to patients and their providers. Leading solutions can answer routine questions, support symptom triage, help patients schedule appointments, provide education, facilitate intake and procedure prep activities, and engage patients post-discharge and during follow-up, all while reducing administrative burdens for care teams and support staff.

October 11, 2023

The Transformative Potential of Conversational AI

For healthcare providers, conversational AI could have a significant impact on operational efficiency. AI has historically excelled at handling high volume routine tasks that consume significant staff time and resources: appointment scheduling, prescription refills, department and provider routing, for example. Conversational AI will not only improve the performance of handling these tasks but will support healthcare providers in addressing the long tail of use cases that are individually less frequent but in aggregate consume time. By allowing healthcare professionals to focus on more complex and urgent tasks that demand their expertise and experience, adopting conversational AI can also improve job satisfaction as healthcare professionals can devote their time to more meaningful and engaging patient interactions.

October 10, 2023

Navigating the New Frontier: Protecting Patient Data in Conversational AI and Beyond

With conversational AI involved, legal frameworks like HIPAA and GDPR still apply, but involve added complexity and dimensions. Within legal frameworks like HIPAA and GDPR, conversational AI raises new questions about patient privacy and compliance. For instance, can a chatbot be HIPAA-compliant? How do we ensure that the data processed through conversational interfaces receive the same level of security as traditional electronic health records? Legal authorities and legislative bodies are starting to tackle these issues, but healthcare providers must stay ahead of the curve to ethically utilize these tools and ensure legal compliance.

January 5, 2024

A new era for health systems: AI-based solutions for superior care

Consumers continue to expect more with each healthcare experience, and providers are grappling with how new market solutions can cater to non-loyal patients. Health systems operate in a progressively competitive environment as the supply of available healthcare services has grown. Meanwhile, consumers have adapted their lifestyles over the past three decades to a fast-paced, competitive, and accessible market. As a result, today’s healthcare consumers have a wide array of choices at their disposal, including a burgeoning array of telehealth options that can serve patients in any location.

January 9, 2024

In AI we trust? Not without finding its clinical puzzle piece.

Generative AI solutions offer incredible opportunities for the healthcare industry to improve care across multiple dimensions and provide accessible and engaging user experiences. It makes sense that healthcare entities want to implement these tools quickly to attain the promised benefits and avoid falling behind their competitors. But these technologies might still fall short of the hype, with significant shortcomings that may overshadow the advantages for many potential customers.

October 17, 2024

Top Conversational AI Companies Report | Fall 2024

AVIA Marketplace's Top Conversational AI Companies Report | Fall 2024

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Top 10 Uniphore X Platform Alternatives & Competitors

Top 10 Uniphore X Platform Alternatives & Competitors

Overall Top 10 Uniphore X Platform Alternatives & Competitors

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