Uniphore X Platform

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

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Uniphore X Platform is a solution provided by Uniphore which was founded in 1990. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Concierge Care, Conversational AI, Conversational & Visual Interactive Voice Response (IVR), Patient Education, Risk Identification & Stratification, Coding & Documentation, and Artificial Intelligence (AI).

Some other resource(s) that may be helpful in learning about Uniphore X Platform include: A buyer’s guide to conversational AI and Digital front door: The key to staying ahead in healthcare

DESCRIPTION

Everyone deserves to be heard and understood — no matter where they are in the world or which language or dialect is being spoken. But many voices remain muted. Conversations continue to be ignored and undervalued.

We’re here to change that. Our conversational artificial intelligence (AI) and automation platform augments conversations across the enterprise and around the globe. We help humans have natural conversations with other humans and machines for a frictionless experience for customers and employees alike.

So what makes us different than other companies in this space? Here are just a few of the top reasons why Uniphore is your best choice for AI-powered experiences.

Improve Health Outcomes With Conversational AI & Automation.

30% Reduction in missed appointments
18% AHT savings automating low value member and provider services interactions
25% Reduction in onboarding time for patient coordinators

FEATURED MEDIA

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CATEGORIES & SOLUTIONS

Scheduling

Consumer Access & Engagement

Personalized Care

Consumer Scheduling Tools

Concierge & Customer Service Tools

Conversational & Visual IVR Tools

CLIENT TYPES

None provided

EHR integration

Integrations

None provided

EHR integration and relevant hardware

None provided

EMRs supported

None provided

Hardware compatibility

None provided

Use cases and differentiators

Use case descriptions

Patient Access

Empower patients to better manage their health with easy access to care. Glean insights into patients' barriers to healthcare, social determinants of health, and awareness about care sites.

Automate patient authentication, appointment scheduling, and provider search with conversational self-service
Help coordinators maximize resolution and compliance with real-time guidance for every patient interaction

Care Management

Proactively manage digital care with virtual agents and real-time agent guidance to drive patient engagement and medication adherence.

Provide clinical support post discharge
Automate daily check-ins, prescription management, and health management
Ensure coordinator adherence to protocols and best practices while providing optimal care

Collections

Simplify collections using intelligent virtual agents and Agent Assist. Help agents navigate objections with realtime feedback and communicate with empathy.

Reduce the time taken to collect patient responsibility payments with a digital-first customer experience.
Help collectors stay compliant with regulations and collect more in every conversation with turn by turn guidance

Revenue Cycle Management

Free agents and from pre-call and after-call work. Analyze, personalize, and scale your collections strategies while monitoring compliance through insights gained from your best performing agents.

Automate pre-call work, provide next best action guidance and automate call notes, dispositions, and post-call follow-up
Receive actionable insights to increase profitability with RCM analytics