SendaRide

Our technology empowers hospitals, providers, health plans, independent living centers and family members with the ability to book on-demand and scheduled transportation for someone else. We can lower your patient no-show rates and provide a cost-effective solution to address patient throughput challenges in your hospital while improving your patient satisfaction scores at the same time. Our focus is on ensuring those who don’t have access to transportation do not miss their therapy, dialysis, cancer treatments, cardiovascular care, preventive care and any other medical appointment.

Clinics, Hospital Systems and Providers utilized SendaRide for eliminating their patients' barriers to access to care by booking rides to and from appointments and health services.

SendaRide provides customized, door-to-door non-emergency medical transportation for the healthcare industry. We use our own trained and highly vetted drivers, called Care Partners, to provide safe and compassionate transportation for your patients.

EHR integration is not required for full optimized use of the SendaRide platform and services.

SendaRide is different than anything you may have seen before, and here's why!

TECHNOLOGY:

• Businesses can list any number of notes for the drivers to follow. Our drivers follow and check off each of these notes so the businesses can verify they were performed.
• All of the audio during the ride is recorded.
• Our rides are 100% transparent to the business. From the time the ride is booked they can see which driver is assigned to the ride, when the ride is started, when the rider is checked in, etc. until the ride is ended. The business can text or call the driver from their dashboard.
• Businesses can download their ride details with a vast amount of ride information to analyze utilization from any perspective.
• We offer integration with EHR at several levels.
• We provide both rider transports and courier services.

HOW OUR DRIVERS ARE DIFFERENT:

• A high percentage of our drivers have a background in the healthcare industry and are typically between the ages of 45 and 60 years of age. Often these drivers are retired from the healthcare industry, working for SendaRide to give back to the community.
• Rides are “customized” because the best driver is matched to the rider’s needs. Businesses list any attributes the rider has, such as blind, hearing impaired, uses a walker, English is second language and we match the rider with the best suited driver for their needs.
• Rides are “concierge" because the drivers are required to get out of the car and greet the rider at their door each and every time. They are also required to walk the rider into their destination to ensure they reach their destination safely.
• Every driver is interviewed in person and their cars are inspected in person.
• We offer multiple levels of driver credentialing, depending on the business’s preference.

DRIVER CREDENTIALS:

Standard Credentialing includes the following...

• 7-year Federal and County criminal investigation, continuously monitored
• 7-year MVR search for offenses
• Check against national sex offender database
• SSN trace and Document ID verification
• Check against OIG exclusion list, continuously monitored
• HIPAA Training

SendaRide provides customized, door-to-door non-emergency medical transportation for the healthcare industry. We use our own trained and highly vetted drivers, called Care Partners, to provide safe and compassionate transportation for your patients.

QUALITY METRICS:

We pride ourselves on quality experiences for both patients and clients. Our quailty scores showcase that!

• Our patient no-show rate is 0.9%.
• Our rider satisfaction rate is 4.95 out of 5 stars
• Our business satisfaction rate is 4.95 out of 5 stars.
• Lastly, as proof of our quality and customer satisfaction below is a quote from one of our hospitals. This demonstrates how different we are from the medical providers’ perspective.

LEGAL DIFFERENTIATORS:

Designed and created by a healthcare attorney to be compliant with regulations governing the healthcare industry

• HIPAA and PHI compliant
• Drivers have signed BAAs and are trained on PHI
• Drivers checked against the OIG exclusion list