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pCare Interactive Patient Care System (IPS)

pCare Interactive Patient Care System (IPS)

pCare Interactive Patient Care System (IPS)

pCare Interactive Patient Care System (IPS)
pCare Interactive Patient Care System (IPS)

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

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pCare Interactive Patient Care System (IPS) is a solution provided by pCare. It belongs to multiple categories of digital health solutions including Patient Education, Care Transitions, Consumer Access & Engagement, Smart Rooms, and Smart Hospitals.
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It has 1 verified client.
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pCare Interactive Patient Care System (IPS) integrates with major EMRs such as Epic, Meditech, and Cerner.
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Some other resource(s) that may be helpful in learning about pCare Interactive Patient Care System (IPS) include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and A Buyer’s Guide to Patient Education
DESCRIPTION

Transforming the television system into a communication hub providing education, empowerment, education, efficiency, and digital enablement. Built on an open architecture that integrates with your EHR and other HIT, the IPS facilitate care collaboration amongst patients, families and providers improving outcomes and experience for patients and efficiency and job satisfaction for providers. Key features include:

  • Automated and On-Demand video education with learning verification and documentation back to the medical record
  • Patient Empowerment features including meal ordering, room lighting and temperature controls, service requests
  • Real Time Feedback surveys and service recovery shown to improve HCAHPS scores
  • Extensive entertainment included TV, feature length movies, books on tape, relaxation videos
  • Digital Whiteboards and digital door signs surface key information in real time to enhance care and communication
  • Video Connect Telepresence and Picture sharing

The pCare IPS is the 9-time winner of the Best in KLAS award in the IPS category

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AWARDS
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Product capabilities

Accurate & Relevant

pCare delivers patient education from the leading content providers (Krames, Healthwise, WedMD, Health Nuts, Elsevier) whose content is kept up to date and reviewed.

AVIA GUIDE
What is accurate & relevant?
Content is accurate, in the best interest of the patient, and without commercial bias by provider, insurer, or supplier. Content is continuously updated to reflect the latest studies or findings, and reviewed by appropriate standards boards so patients feel confident in their decision-making. Content is relevant and pinpointed to meet a patient’s immediate needs.
EHR integration

Acute care EMR, Ambulatory EMR, ERP system, Patient portal, ADT, Credentialing, Other
Recommended, but not required
Epic, Meditech, Cerner, Allscripts, Other
Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)
Use cases and differentiators

Via the personalized patient portal accesssible on the in-room TV, patient have access to a wide variety of education that can be automatically prescribed via data from the EHR as well as accessed on demand. All education transactions are documented back into the EHR. Via integrations with a variety of HIT, patietns can place service requests, order meals, adjust environmental controls, completed satisfation surverys, and thank nursing staff for their care.  

Same functionality above with an age-appopriate interface.

Patients, families, and staff

pCare has been providing innovative communication, entertainment, and education solutions leveraging television systems for healthcare organizations since the 1950's. This is our are area of expertise that is unmatched in the industry.

We understand how to create a great experience for the patient while complimenting care and improving efficiency of the staff by:

integrating into hospital systems

adopting hospitals workflows

offloading non-clinical tasks from nurses to patients wherever possible.

Backed by 7 decades of experience and expertise, the pCare team compliments and optimized internal resources by taking on the tasks we do best and allowing hospital clinical, IT, and facilities teams to focus on what they do best.

  • Best in KLAS for Interactive Patient Care System Category for 9 yrs running. (2015 - 2024).
  • Full service provider. pCare can manage setting up the television infrastructure including the wiring and switches, we can supply, provision, and install the television and hardware, we configure the software and train the staff.
  • pCare uses HIPAA certified and Healthcare credentialed staff to install the systems - not 3rd party contractors. We install faster and at a lower cost than any competitor.
  • HITRUST i1 Certified
  • Open Architecture. The pCare Connect API is designed to integrate with client technology and workflows.
  • Trust - We have been wholly focused on serving healthcare clients for over 70 years - longer than anyone else in the industry. With a proven record for technological innovation and superior service, hospital's nationwide trust pCare to deliver.
Company information

Media


Images

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Videos

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Reviews


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Overall Score
5.0

3 reviews


5.0

Features

5.0

Ease of use

5.0

Customer Support

5.0

EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

June 5, 2024

verified
new review

June 5, 2024

P-Care Review

P-Care has been a tremendous help to improving our patient experience! The new portal is easy to use, and the patient surveys have enabled us to start a program where patients can select if they would like their room to be cleaned by EVS. With the recent feedback, our HCAHPS cleanliness scores have soared up! Danielle at P-Care is so easy to work with and always so helpful. She's very detail oriented and always makes herself available to answer questions 

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Sarah Ohlinger

Director Of Patient & Customer Experience , Director patient experience working with pCare Interactive Patient Care System (IPS) at Northwell Health

Helpful(0)

June 5, 2024

verified
new review

June 5, 2024

Wonderful technology for our patients

We have been using pCare technology for over 2 years and our patients have really benefited from all the features. We love that there is the capability to also order bedside meals from the comfort of the TV. Overall, our patients have enjoyed the technology and have given us great feedback.

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A verified Project manager working with pCare Interactive Patient Care System (IPS) from a extra large-sized, AMC, ACO hospital.


Helpful(0)

May 31, 2024

verified
new review

May 31, 2024

pCare is central to a positive patient experience

pCare is very reliable, accomodating, and provides highly trained support staff for all your needs

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A verified Project manager working with pCare Interactive Patient Care System (IPS) from a extra large-sized, AMC, ACO hospital.


Helpful(0)

Clients


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