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GetWell Point of Care Engagement

GetWell Point of Care Engagement

GetWell Point of Care Engagement

GetWell Point of Care Engagement
GetWell Point of Care Engagement

Overview


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Avia Summary

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GetWell Point of Care Engagement is a solution provided by Get Well which was founded in 1999. It belongs to multiple categories of digital health solutions including Patient Experience & Engagement, Patient Education, Care Transitions, Consumer Access & Engagement, and Smart Rooms.
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It has 49 verified clients.
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GetWell Point of Care Engagement integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about GetWell Point of Care Engagement include: Top Patient Education Companies Report | 2023 and Top Patient Education Companies Report
DESCRIPTION

As the leader in Patient Engagement, we have been helping health care organizations to differentiate themselves in meaningful and measurable ways for more than 24 years. We offer a uniquely personal patient and family experience based upon a very straightforward operating standard: An informed, involved patient leads to better outcomes. Our solutions automatically deliver the right information at the right time to patients, empowering them to self-manage and equip staff with the insights needed to deliver higher-quality, more personalized care.

Get Well has provided digital patient engagement across 600+ provider clients, which now reaches over 10 million patients annually across all care settings. Our pre-admission and post-discharge digital care plans averaged 95,000 interactions and over 130,000 interactions per month. Our solutions are live in 75,000+ hospital beds and over 230 clinics.

GetWell Point of Care Engagement offers integrated entertainment, concierge services (meal ordering, room controls, service recovery, etc.), patient education and clinical pathways to drive deeper, more personalized engagement. Your patients will complete prescribed interventions to drive greater care plan compliance. Personalized workflows help patients understand their condition, learn about medications, assess pain, prepare for discharge and more. Whether you’re seeking to lower readmissions, reduce length of stay, prevent falls, improve patient satisfaction or provide a more robust patient entertainment system, our dynamic, omni-channel solution delivers the following benefits:

  • Empowers patients and families to be active participants in their care
  • Proactively guides patients through personalized pathways
  • Allows patients to order meals and control their environment
  • Captures patient satisfaction and needs in real time
  • Automates routine tasks and documentation for staff
  • Expands staff capacity by automating non-clinical tasks
  • Prepare patients for successful discharge
  • Engage patients through any modality — TV, Tablet or BYOD

Get Well supports our clients in achieving their strategic goals of implementing an Interactive Patient Care solution that:

  • Improves quality of care
  • Improves patient satisfaction
  • Improves operational efficiency
  • Implements facility-specific plan
  • Support virtual nursing and care models
  • Increases care team recognition
  • Drives in-house revenue for the pharmacy and health system

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AWARDS
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Product capabilities

Accurate & Relevant

Get Well offers a world-class library of high-quality and evidence-based educational information. Comprised of 4,000+ videos from leading content providers, our collection reinforces the main points of care and maximizes comprehension. We continuously cultivate our content ecosystem to provide you with the latest educational resources designed to address your organization’s unique needs. Our experts track utilization statistics, common diagnoses, video quality and accessibility, patient reviews and clinical assessments to ensure our content bundles maximize engagement and outcomes.

AVIA GUIDE
What is accurate & relevant?
Content is accurate, in the best interest of the patient, and without commercial bias by provider, insurer, or supplier. Content is continuously updated to reflect the latest studies or findings, and reviewed by appropriate standards boards so patients feel confident in their decision-making. Content is relevant and pinpointed to meet a patient’s immediate needs.
EHR integration

None provided
Required
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other
Use cases and differentiators

GetWell Inpatient™ offers integrated entertainment, concierge services (meal ordering, room controls, service recovery, etc.), patient education and clinical pathways to drive deeper, more personalized engagement. Personalized workflows help patients understand their condition, learn about medications, assess pain, prepare for discharge and more. Our dynamic, omni-channel solution proactively delivers the right information at the right time to patients, empowering them to self-manage and equipping staff with the insights needed to deliver excellent service and higher quality care. GetWell Inpatient delivers the following benefits;

  • Empower patients and families to be active participants in their care
  • Proactively guide patients through personalized pathways
  • Allow patients to order meals and control their environment
  • Capture patient satisfaction and needs in real time
  • Automate routine tasks and documentation for staff
  • Offload non-clinical tasks
  • Prepare patients for successful discharge
  • Engage patients through any modality — TV, Tablet or BYOD

Get Well supports our clients in achieving their strategic goals of implementing an Interactive Patient Care solution that:

  • Improves quality of care
  • Improves patient satisfaction
  • Improves operational efficiency
  • Implements facility-specific plan
  • Strengthens market position
  • Fulfills commitment to community service and advocacy
  • Advances faculty and medical staff development

All the same benefits as the use case listed above but with additional education and entertainment elements and programs personalized for youth. Additional communication enabled to support both patient (children) and caregiver engagement.

Patients (adults & children), care teams, and other administrative team members in EVS, maintenance, housekeeping, and food service.

EMRs are great for clinical documentation but they were not built to optimize the experience for patients or clinicians, which can often drive down utilization of key functionality of the EMR. Get Well helps optimize the investment organizations have already made in their EMRs, and get the most value out of them. Interoperability is a clear strength for Get Well and our experienced team reduces implementation time and burden for a hospital’s IS department. Our solutions are EMR-agnostic; we have established bidirectional interfaces to every major EMR for patient education, and a host of pharmacy, medication administration / dispensing, RTLS, dietary and hospital communication systems. Our deep expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, to document information and to coordinate with other systems and bring them to the bedside.

Our extensive interoperability enables us to automate and standardize important elements of the patient experience while streamlining existing processes and workflows to save time for care teams. Get Well has successfully integrated with more systems than any other patient engagement provider.

We have over 23 years of experience integrating with all major HIT systems: 3,500+ live integrations, 160+ different interfaces and 50+ HIT vendor systems including IOT, EVS, meal ordering, RTLS, medication administration/dispensing, pharmacy, hospital communication, etc.

We believe the following components of our solution distinguish us from others in this space:

 

Improved Patient & Family Education - We believe that more engaged patients and families result in better outcomes. Our technology goes beyond providing on-demand access to education and is highly effective at proactively engaging patients to complete prescribed interventions. 

 

Key Systems Integration - Interoperability is a clear strength for our company. Our solutions are EMR-agnostic and we have established bidirectional interfaces to every major EMR for patient education, and a host of pharmacy, medication administration/dispensing, RTLS, dietary and hospital communication systems.

  

      

Patient Satisfaction - Get Well improves patient satisfaction on several fronts. From entertainment options, including television content, movies, games and internet access to easy feedback collection and communication of non-clinical requests directly to the appropriate department. GetWell Inpatient helps hospitals gauge satisfaction levels, notifying staff in the event that an intervention is needed to circumvent a negative experience. As a result, our clients have seen significant HCAHPS improvements.

 

Innovative Cross-Continuum Engagement - Our inpatient platform has expanded to include pre-admission and post-discharge follow-up care. We can now engage patients digitally across all settings of care through integrated modules that client sites can activate individually or as a platform to create a unified Get Well experience.

Science- & Evidence-Based Approach - To advance the science of patient and family engagement, Get Well founded the O’Neil Center, the industry’s first central resource dedicated to helping health care providers translate patient and family engagement theory into practice. The O’Neil Center published its Interactive Care Model (ICM), a framework that guides the effective implementation of GetWell Inpatient and other Get Well solutions.

 

Our Passion is Patient Engagement - Get Well's sole business and exclusive focus is patient activation, engagement, and guidance on the healthcare journey. We are committed to maintaining our position as the market leader.

Health Equity

Company information

Founded in 1999

19.0M total equity funding

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Reviews


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Overall Score
4.9

8 reviews


4.6

Features

4.6

Ease of use

5.0

Customer Support

4.6

EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

September 17, 2024

verified
new review

September 17, 2024

Partnership

Get Well Network has the goods to deliver a customized patient care experience that is both health-promotional and patient-centric. The experience with our client success manager has been top tier - they bring ideas to improve our practice and collaboration (both within our academic medical center and with the GWN resources). We've seen improved patient and staff satisfaction when they discover all that GWN can do. 

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A verified Project manager working with GetWell Point of Care Engagement from a AMC hospital.


Helpful(0)

September 16, 2024

verified
new review

September 16, 2024

Very comprehensive!

I am not in direct care, but I have been involved in the development of the platform. There are number of great options for families and patients within Get Well. It has been a slower adoption process for team members.

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A verified Internal consultant working with GetWell Point of Care Engagement from a extra small-sized, rural, AMC hospital.


Helpful(0)

September 12, 2024

verified
new review

September 12, 2024

Phenomenal resources for clinical teams and patients

This solution offloads tasks from our teams saving thousands of clinical staff hours annually, automates education to meet regulatory requirements, and provides key safety features to improve our quality metrics (falls, HAIs etc). The capabilities continue to evolve and the patient-centered approach is unmatched.

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A verified Executive sponsor working with GetWell Point of Care Engagement from a large-sized, AMC, ACO hospital.


Helpful(0)

May 31, 2024

verified

May 31, 2024

Deep integration capabilities

“With our decision to migrate to Epic for our EHR, it was important for us to continue our partnership with Get Well given the deep integration capabilities that help to inform and empower our patients.”

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A verified Executive sponsor working with GetWell Point of Care Engagement from a medium-sized, ACO hospital.

Helpful(0)

May 31, 2024

verified

May 31, 2024

A singular patient consumer platform

"At LifeBridge Health, we've had the benefit and value with Get Well...what has really become a singular patient consumer platform that very nicely interoperates and complements our EHR."

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A verified Executive sponsor working with GetWell Point of Care Engagement from a medium-sized, ACO hospital.

Helpful(0)

May 31, 2024

verified

May 31, 2024

Drove over $100M in realized patient revenue

Get Well served 1.5 million of Adventist Health's patients and drove over $100M in realized patient revenue for them.

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A verified Executive sponsor working with GetWell Point of Care Engagement from a medium-sized, rural, AMC, ACO hospital.

Helpful(0)

December 6, 2023

verified

December 6, 2023

Getwell is a great product

Getwell Inpatient provides a valuable resource for providing required education and documenting in one step. The ongoing customer service an support is the b est Ive ever had with a product.

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A verified Internal consultant working with GetWell Point of Care Engagement from a medium-sized, AMC, ACO hospital.


Helpful(0)

November 10, 2023

verified

November 10, 2023

Get Well Partnership

I truly appreciate our partnership with the GetWell team! They are incredibly responsive and very nimble in response to our requests for changes/updates to the system. They feel like an extension of our own team and have supported our Patient Experience Week and DEI Month activities to help engage our inpatients in these celebrations. As a patient engagement system the product itself is very agile and promotes patient participation in their care. 

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Executive sponsor working with GetWell Point of Care Engagement at Stamford Hospital


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