Steer Health’s FastTrackCare provides a digital front door specifically for emergency and urgent care access. Patients can self-triage online, select an arrival window, complete intake, and receive real-time updates while waiting from home.
ED teams gain a clearer view of upcoming volume, improved staffing alignment, and reduced lobby congestion. Integrated with existing EHR workflows, FastTrackCare enhances patient experience, decreases left-without-being-seen rates, shortens door-to-provider times, and improves operational efficiency across the ED.
Features:
- Online ER Arrival Scheduling – Patients choose a safe arrival window instead of waiting onsite.
- Symptom Checker & Smart Routing – Directs patients to ER, urgent care, or virtual care.
- Virtual Waiting Room – Patients wait from home and receive real-time status updates.
- Pre-Visit Intake – Demographics, insurance, consent forms collected before arrival.
- AI Patient Communication – Automated instructions, FAQs, directions, and follow-up messaging.
- ED Flow Optimization Dashboard – Forecasts arrival volume and supports staffing decisions.
Outcomes
- Up to 80% of patients seen within 15 minutes of arrival
- Reduced LWBS through predictable flow
- Shorter door-to-provider times
- Higher patient satisfaction with reduced on-site waiting
- Improved operational throughput
