FastTrackCare

Contents

AVIA Summary About Product capabilities EHR Integrations Use cases and differentiators Company information Media

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FastTrackCare is a solution provided by Steer Health. It belongs to multiple categories of digital health solutions including ED-based Mental Health Interventions, Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Digital Front Door (DFD), Patient Flow, Clinician Burnout, Human Capital Management , Dynamic Staffing & Scheduling, and Artificial Intelligence (AI).

It has 3 verified clients.

Some other resource(s) that may be helpful in learning about FastTrackCare include: The competitive edge: Why every health system needs a robust digital front door and Digital front door: The key to staying ahead in healthcare

DESCRIPTION

Steer Health’s FastTrackCare provides a digital front door specifically for emergency and urgent care access. Patients can self-triage online, select an arrival window, complete intake, and receive real-time updates while waiting from home.

ED teams gain a clearer view of upcoming volume, improved staffing alignment, and reduced lobby congestion. Integrated with existing EHR workflows, FastTrackCare enhances patient experience, decreases left-without-being-seen rates, shortens door-to-provider times, and improves operational efficiency across the ED.

Features:

Online ER Arrival Scheduling – Patients choose a safe arrival window instead of waiting onsite.
Symptom Checker & Smart Routing – Directs patients to ER, urgent care, or virtual care.
Virtual Waiting Room – Patients wait from home and receive real-time status updates.
Pre-Visit Intake – Demographics, insurance, consent forms collected before arrival.
AI Patient Communication – Automated instructions, FAQs, directions, and follow-up messaging.
ED Flow Optimization Dashboard – Forecasts arrival volume and supports staffing decisions.

Outcomes

Up to 80% of patients seen within 15 minutes of arrival
Reduced LWBS through predictable flow
Shorter door-to-provider times
Higher patient satisfaction with reduced on-site waiting
Improved operational throughput

FEATURED MEDIA

Use Case Saint Mary_compressed.pdf

SteerHealth_GetCareNow_ProductSheet.pdf

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CATEGORIES & SOLUTIONS

ED-based Mental Health Interventions

Scheduling

Consumer Access & Engagement

Telemedicine Solutions for the Emergency Department

Consumer Scheduling Tools

Predictive Staffing & Scheduling Automation

CLIENT TYPES

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Product capabilities

Provider directory and search

Yes

AVIA GUIDE

What is provider directory and search?

Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.