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Eleanor

Overview


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Avia Summary

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Eleanor is a solution provided by MyndYou. It belongs to multiple categories of digital health solutions including Conversational AI and Artificial Intelligence (AI).
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It has 4 verified clients.
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Some other resource(s) that may be helpful in learning about Eleanor include: A buyer’s guide to conversational AI and Top Conversational AI Companies Report

DESCRIPTION

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

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Product capabilities

Contextual understanding

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

AVIA GUIDE
What is contextual understanding?
The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.
EHR integration

Acute care EMR, Pop health platform, Behavioral health
Use case dependent
Would prefer not to disclose
None provided
Use cases and differentiators

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, Quality Programs/Stars, and Risk Assessments

Same

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams, Health System businesss line leaders.

Eleanor calls (or texts) patients to engage them in a clinical conversation and prioritize patient needs for clinican follow-up.

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, empathetic conversation about their health and well-being, averaging 3.4 minutes per call.

2. Goes beyond the transactional to support complex needs with dynamic, conversational listening, prioritizing clinician follow-up. She does not rely on digital tools which may increase disparities. 

Health Equity

Company information

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Reviews


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Overall Score
5.0

2 reviews


0.0

Features

0.0

Ease of use

0.0

Customer Support

0.0

EHR Integrations

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

November 4, 2024

verified
new review

November 4, 2024

Clinically significant impact on reengagement, increased patient volume

We found that MyEleanor, our AI virtual navigator, demonstrated high feasibility through high patient acceptance and engagement, clinically significant impact on reengagement, increased patient volume, [and the] ability to identify barriers.

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End user working with Eleanor at Montefiore Einstein

Helpful(0)

November 7, 2023

verified

November 7, 2023

Increases both satisfaction and outcomes

There is a lot of talk about using cutting-edge AI in health care, but MyndYou is actually delivering it. The successful pilot program has demonstrated the value of MyEleanor in expanding our outreach effort to our members, which increases both satisfaction and outcomes. We are excited to expand MyEleanor to our entire member population.

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Dr. Judith Field

Chief Medical Officer, End user working with Eleanor
Helpful(0)

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