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Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Eleanor
Eleanor

Categories

Solutions

Description

Product Description:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

About MyndYou:

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

Product Description:

NESA Virtual Care enables instantaneous, live communication between providers and patients across all levels of care.

NESA's AI-powered platform is uniquely embedded directly in the EHR enabling single sign-on, virtual care, and documentation all within the electronic health record environment.

NESA supports comprehensive virtual care workflows, including virtual nursing, virtual sitting, interdisciplinary rounding, consultations, patient education, staff safety monitoring and behavioral health monitoring. These functions significantly enhance both patient outcomes and staff efficiency.

By empowering healthcare professionals to make more data-driven, real-time decisions, NESA greatly improves the delivery and timeliness of care.

It can perceive different elements, recognize them, analyze them, and enable caregivers to act upon them in real-time, all within a single virtual care platform.

And best of all - it's embedded within leading EHR systems, so there is no additional system to learn or sign into.

By incorporating these AI enhancements directly into virtual workflows within the clinical setting, healthcare organizations can increase patient safety, improve clinical outcomes, enhance user experience, and optimize overall operational performance.

About NESA Inc.:

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

Seamless integrations widely available

HIPAA and SOC2 compliant

Patients speak with Eleanor for an average of 4 minutes

MyndYou has completed millions of calls, executing thousands per day.

MyndYou's product roadmap is robust and continuously evolving with advancements in AI using the human voice

Use Cases

Description:

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, Quality Programs/Stars, and Risk Assessments

Pediatric use cases:

Same

Users:

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams, Health System businesss line leaders.

Description:

Nursing

Connect nurses remotely to increase

accessibility, improve patient engagement,

reduce cost, and enhance outcomes

Consultations

Connect to healthcare providers from

anywhere, anytime, promoting early

interventions and improved outcomes.

Rounding

Manage rounds virtually and escalate

wherever resources are needed, increasing

patient safety and satisfaction.

Admission, Discharge and Transfer

Enable ADT processes virtually, to drive efficiencies

with critical nursing functions and reduce

patient wait times.

Double Medication Verification

Connect with virtual nurses as verification to drive

greater regulatory and legal compliance while saving

valuable time.

Observation

Deliver continuous, AI-powered monitoring to predict

and prevent adverse events, optimize resources and

improve the patient experience.

Pain Assessment & Reassessment

Enhance pain relief with prompt adjustments,

boosting patient satisfaction and compliance.

Bed Turnover

Streamline bed turnover processes, reducing patient

wait times and increasing operational efficiency.

Behavior Management

Remotely monitor patient behavior to ensure realtime

patient and staff safety.

Pediatric use cases:

Meal Monitoring & Support

Ensuring proper nutritional intake, comprehensive behavioral support, consistent guidance, and proactive crisis prevention.

Patient & Family Education

Enhance the care experience for both patients and their families while reducing the bedside time pressure.

Virtual Family Check-ins & Updates

Provide a higher level of family-centered care that improves communication, supports well-being, and enhances overall care experiences.

Chronic Disease Management

Improve the ongoing management of Pediatric patients with conditions like asthma, diabetes, cystic fibrosis, etc.

Mother and Baby Monitoring

Support the care of mothers undergoing detoxification where the risk of newborns being dropped is heightened.

Postpartum and Lactation Support

Enhance patient outcomes, improve family engagement and optimize healthcare delivery for both the mom and baby.

Newborn Observation

Manage respiratory decompensations in newborns, where continuous observation and timely interventions are critical.

eNICU

Greatly enhance the quality of care, improve efficiency and support both clinical staff and families.

Users:

Nurses, Administrators, Physicians, patients, family members

EHR Integrations

Integrations:

Acute care EMR, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, ADT, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Eleanor calls (or texts) patients to engage them in a clinical conversation and prioritize patient needs for clinican follow-up.

Differentiators vs Competitors:

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, empathetic conversation about their health and well-being, averaging 3.4 minutes per call.

2. Goes beyond the transactional to support complex needs with dynamic, conversational listening, prioritizing clinician follow-up. She does not rely on digital tools which may increase disparities. 

Differentiators vs EHR Functionality:

This product is designed to complement the EHR as an emedded virtual care workflow platform. NESA was designed specifically to support Epic workflows.

Differentiators vs Competitors:
  • The only Virtual Care Solution that is built within “Epic” – no PHI or HIPAA concerns
  • Unlimited Epic-based clinical workflows can be enabled with two-way video and audio
  • Best-of-breed hardware components – Highest definition and clarity of two-way video and audio communications
  • Lower TCO, Futureproof due to modular hardware – easier to replace and upgrade as needed
  • On-prem, and Edge computing making it medicalgrade and mission critical
  • NESA’s large pool of national and international distributors
  • NESA’s talented team of administrative, IT and clinical staff members ensuring customer success

Health Equity

Solution delivered by phone (or by text) and adapts to the speaking patterns of individual. Conversational AI trained to use simple and accessible language.

Solution is telephone based (with text options) which natively supports those with standard telephones and cell phones with limited data capabilities.

Solution is delivered in English and in all Spanish dialects. Additional languages are on the roadmap.

Solution is not a digital app so no font adjustmments needed. Available via voice and text.

Solution is primarily phone based, with secondary option of text, helping remove barriers to access based on device and data availability. Solution can call any phone on any system.

Solution initially trained on thousands of clinical cases across all ages, races, and ethnic backgrounds, with additional quality checks and ongoing training to ensure safe, responsible use of AI.

MyndYou manages Social Determinants of Health (SDoH) and Barriers to Care programs, helping use the technology to screen and provide insights to customers so that they can provide appropriate and responsive support and services.

MyndYou is SOC 2 Type II certified, demonstrating the organization's commitment to privacy and security.

The solution is primarily telephone based, with a second option for text, removing digital barrers to care. There are no requirements for internet or data plans.

Models are trained on a variety of cultures, using thousands of clinical cases. MyndYou works with customers to ensure that Eleanor reflects the communities within which she works, from the densely packed immigrant communities served by Montefiore Einstein Comprehensive Cancer Center in the Bronx, New York, to the urban and suburban populations supported by a large health plan customer based in Detroit, MI.

The MyndYou Customer Success team, which supports implementation, training, support, and customer advocacy, is composed of public health experts and clinicians, focused on creating an accessible experience for the patients we serve.

MyndYou has created an inclusive technology organization, with women representing more than 50% of the leadership team, and teammates in clinical and customer-facing positions who reflect many of the patient communities we serve. Beyond that, the design philosophy of the team is to ensure Eleanor, our AI-enabled virtual care assistant, is warm, empathetic, responsive, and accessible by the patients with whom she communicates, which includes ensuring cultural awareness and diversity.

Keywords

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Videos

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