Name: Eleanor
Rating: 5 (2 reviews)

Contents

AVIA Summary About Product capabilities EHR Integrations Use cases and differentiators Diversity, equity, and inclusion practices Company information Media

Select which hospital or health system you work at and see a personalized compatibility level.

Eleanor is a solution provided by MyndYou. It belongs to multiple categories of digital health solutions including Conversational AI and Artificial Intelligence (AI).

It has 4 verified clients.

Some other resource(s) that may be helpful in learning about Eleanor include: A buyer’s guide to conversational AI and Top Conversational AI Companies Report

DESCRIPTION

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

CATEGORIES & SOLUTIONS

Conversational AI

Artificial Intelligence (AI)

Conversational AI

Virtual Care Coordination

Conversational AI for Post-care Management

CLIENT TYPES

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Health Insurers

Pharmaceutical

Government

Long-Term Care

Home Healthcare

Startup Partners

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

Product capabilities

Contextual understanding

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

AVIA GUIDE

What is contextual understanding?

The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.

EHR integration

Integrations

Acute care EMR, Pop health platform, Behavioral health

EHR integration and relevant hardware

Use case dependent

EMRs supported

Would prefer not to disclose

Hardware compatibility

None provided

Use cases and differentiators

Use case descriptions

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, Quality Programs/Stars, and Risk Assessments

Pediatric use cases

Same

Users

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams, Health System businesss line leaders.

Differentiators vs internal options

Eleanor calls (or texts) patients to engage them in a clinical conversation and prioritize patient needs for clinican follow-up.

Differentiators vs competitors

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, empathetic conversation about their health and well-being, averaging 3.4 minutes per call.

2. Goes beyond the transactional to support complex needs with dynamic, conversational listening, prioritizing clinician follow-up. She does not rely on digital tools which may increase disparities.