Unified Communications (UCaaS/CCaaS) Alternatives

Top 10 Unified Communications (UCaaS/CCaaS) Alternatives & Competitors

Benefits to customers

*Flexible and dependable video conferencing

* Seamless collaboration between native and legacy infrastructure

* Proactive, pre-emptive technical services for hardware, software and multivendor solutions

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Artera (Artera Harmony Platform)EpicCare Ambulatory Engagement Suite Digital Front Door HealthLoop Buoy Concierge Rhinogram Digital Care & Communication Platform Steer Concierge Wellpepper DASHconnect

Overall Top 10 Unified Communications (UCaaS/CCaaS) Alternatives & Competitors for Medium Health Systems

Browse options below. Based on data from AVIA reviews and gathered information about the vendor's clients, you can see how Unified Communications (UCaaS/CCaaS) stacks up to the competition. Check reviews from current & previous users at other mid-sized hospitals and health systems to find the best product for your you organization.

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Digital front door: The key to staying ahead in healthcare

The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.

July 25, 2023

A buyer’s guide to conversational AI

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. Within the healthcare sector, this technology is increasingly deployed to automate routine tasks and deliver a more robust and personalized patient experience. Conversational AI leverages a combination of machine learning, natural language processing, and occasionally deep learning to interpret and respond to user inputs, with a conversational user interface that mimics human interaction. Digital health companies deploy conversational AI through chatbots, voice assistants, messaging apps, or any other type of platform where natural language interactions occur.

August 17, 2023

Top Conversational AI Companies Report

Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. The Top Conversational AI Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional workforce solutions. This report offers perspective on prominent provider documentation companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.

September 17, 2023

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October 26, 2023

Patient Engagement 2.0: How Chatbots Are Revolutionizing Health Queries

From providing quick, relevant, and legitimate responses to health questions to streamlining essential tasks, AI chatbots are revolutionizing how patients interact with healthcare providers and provide unique new opportunities for health systems to enhance operations with digital tools.

October 17, 2023

Conversational AI Elevates the Impact and Value of Digital Tools

Advances in conversational AI virtual assistants deliver tremendous value both to patients and their providers. Leading solutions can answer routine questions, support symptom triage, help patients schedule appointments, provide education, facilitate intake and procedure prep activities, and engage patients post-discharge and during follow-up, all while reducing administrative burdens for care teams and support staff.

October 11, 2023

The Transformative Potential of Conversational AI

For healthcare providers, conversational AI could have a significant impact on operational efficiency. AI has historically excelled at handling high volume routine tasks that consume significant staff time and resources: appointment scheduling, prescription refills, department and provider routing, for example. Conversational AI will not only improve the performance of handling these tasks but will support healthcare providers in addressing the long tail of use cases that are individually less frequent but in aggregate consume time. By allowing healthcare professionals to focus on more complex and urgent tasks that demand their expertise and experience, adopting conversational AI can also improve job satisfaction as healthcare professionals can devote their time to more meaningful and engaging patient interactions.

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Navigating the New Frontier: Protecting Patient Data in Conversational AI and Beyond

With conversational AI involved, legal frameworks like HIPAA and GDPR still apply, but involve added complexity and dimensions. Within legal frameworks like HIPAA and GDPR, conversational AI raises new questions about patient privacy and compliance. For instance, can a chatbot be HIPAA-compliant? How do we ensure that the data processed through conversational interfaces receive the same level of security as traditional electronic health records? Legal authorities and legislative bodies are starting to tackle these issues, but healthcare providers must stay ahead of the curve to ethically utilize these tools and ensure legal compliance.

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Consumers continue to expect more with each healthcare experience, and providers are grappling with how new market solutions can cater to non-loyal patients. Health systems operate in a progressively competitive environment as the supply of available healthcare services has grown. Meanwhile, consumers have adapted their lifestyles over the past three decades to a fast-paced, competitive, and accessible market. As a result, today’s healthcare consumers have a wide array of choices at their disposal, including a burgeoning array of telehealth options that can serve patients in any location.

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Top 10 Unified Communications (UCaaS/CCaaS) Alternatives & Competitors

Top 10 Unified Communications (UCaaS/CCaaS) Alternatives & Competitors

Overall Top 10 Unified Communications (UCaaS/CCaaS) Alternatives & Competitors for Medium Health Systems

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