Net Promoter

The Net Promoter is a management tool that is used to measure the trustworthiness of a firm's customer relationships. It gauges the performance of a company through feedback of the company’s promoters, passives, and detractors. The Net Promoter captures the elements for a successful customer-focused program. Satmetrix consulting experts assist people in applying the Net Promoter operating model to businesses and offer many options to expand the customer’s Net Promoter knowledge.