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Best Customer Relationship Management (CRM) Products

Best Customer Relationship Management (CRM) Products

This category is a work in progress

A patient's lifetime health spending is worth about $1.4 million per individual, or $4.2 million per family.

As patients’ relationship with health systems becomes more akin to consumer experiences in other industries like consumer product goods and hospitality, health systems need to anticipate, understand, and respond to consumer behavior and personalize experiences. CRM solutions support this move to personalized experiences through application in traditional Marketing and Call Center use cases and beyond. A 360 degree personalized view of the consumer can inform a variety of strategic business applications including system and operational planning and care management. All of this is in service of attracting and retaining consumers in an increasingly crowded ecosystem.

Customer Relationship Management (CRM) solutions have a proven track record of enabling corporations to strengthen relationships with current and potential customers. This practice is quickly migrating into the healthcare industry to personalize patient interactions. Health systems are seeking to understand the individual patient with each interaction with the health system, personalizing service marketing and personalizing care interactions.

There are many digital approaches, ranging from broad platform CRM solutions to narrower solutions such as personalized acquisition marketing and engagement around specific services. Digital tools leverage information such as geographic, demographic, and psychographic insights to increase efficacy of messaging and relationship development. For example, the health system may help the patient navigate care pathways, find local resources, reactivate when there have been lapses in care, or encourage behavioral changes leading to better outcomes and cost savings for both the patient and the system.

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Customer Relationship Management (CRM): Products


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  • Pediatric Facilities
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Cured’s Network Management (ABM/B2B) solution brings together analytics, technology, and strategy to define, manage, and grow high value networks including Physician Relations, Business Development, Payer Relations, Employer Relations, Fundraising and Donor Relations. Cured’s full-service platform provides both analytics to give insight into which relationships are high value and automated outreach campaigns to further strengthen relationships. 



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Create the customer service experiences patients expect with Cured’s patient access and call center solutions. Allow agents and front desk staff to access and share a centralized list of existing and prospective patients to improve visibility, encourage collaboration, and keep consistent workflows. Cured's call center solution is intuitive and productivity oriented for quick training times and consistent outcomes. With detailed insights, easily monitor key activities and statistics to aid in growth and resource planning strategies.

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Our unique Insights engine provides analytic capabilities purpose built to identify high-value, distinct market segments based on core consumer characteristics such as age, gender, income, etc. and uses that information to pinpoint growth opportunities. We leverage both machine learning and analytics features to identify propensity and make related recommendations for audience creation and outreach. Additionally, we can analyze existing system data to identify growth opportunities based on service volume, location, or almost any other applicable, available data point provided by the system.
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Cured’s PRM solution enables the teams tasked with engaging and enhancing provider partnerships to effectively track relevant activities, review associated reports and analytics, and share key data elements (e.g., contact information) on a single platform with shared worklists. By optimizing these strategic networks and strengthening provider relationships, you can drive referrals, growth, and expanded services across your catchment area.
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Many health systems have inefficient and inconsistent processes in place to order pre-visit labs or other procedures ahead of future patient visits. These inconsistencies can lead to the following negative consequences. * Physician time lost due to time spent identifying and ordering all care gaps, including both diagnostic testing (e.g. labs) and preventive care maintenance (e.g. vaccines, colonoscopies, mammograms * Nursing time lost due to pre-visit manual review of patient charts * Missed opportunities to identify critical information relevant for an upcoming appointment * Inconsistent application of a standard set of protocols across providers * Decreased reimbursement for lack of complying with payer and quality requirements Charlie’s Visit Planning application is designed to improve the efficiency of the pre-visit planning process so that providers and patients can have more meaningful conversations at the point ofcare. It is fully integrated within EHR systems. * **Automated chart review.** With each qualified upcoming appointment, Charlie reviews the patient record and looks for missing, duplicate, or outdated testing or procedures, based on medication protocols, quality metrics, and your organization’s specific standard of care. * **Efficient workflow integration.** Charlie documents and presents actionable information within the user’s workflow. Example workflows include one that empowers staff to place orders before the visit and one that presents the orders to the provider at the time of the visit. * **Decision support to place orders.** Users confirm and place orders, knowing that Charlie has teed up the right information every time.
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SolutionsWorkflow Tools
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Categories Customer Relationship Management (CRM)

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Are you struggling to drive top-line growth or minimize revenue loss? Arm yourself with the best data in the industry to capitalize on insights and tools proven to acquire and retain more patients, drive more use of high-margin services and manage your risk – all in one solution. SmartReach for Health System Growth combines the power of our vast proprietary consumer database with your existing data to predict individuals at risk and those most likely to engage, and then reach them across multiple channels to drive action.

Built on the Tea Leaves Health legacy, we take you beyond traditional CRM with leading technology that leverages proprietary consumer and provider data, using predictive insights and multi-channel engagement technology (email, text, IVR, direct mail) to reach and engage your target consumers to boost strategic growth and capitalize on value-based care models.

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X-HIS® delivers the most flexible, scalable health data and interoperability platform, enabling patient 360º views, patient engagement, care team collaboration, population health for value-based care and operational efficiencies to drive cost reduction. Successfully achieve integration and interoperability of disparate systems; data aggregation and management; analytics for business and actionable intelligence; and clinical and business process automation. Drive strategic growth and operational effectiveness, today and tomorrow—with X-HIS.
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EMRs supportedEpic, Cerner, Meditech +7 more
SolutionsCustomer Relationship Management (CRM) Tools, Workflow Tools
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Vyne Medical's Trace solution provides convenient access to critical healthcare data including voice, fax and image files and is proven to help improve hospital financial performance, physician/staff alignment, patient experience, compliance, and patient safety/quality.
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X-HIS® is Microsoft based Healthcare CRM - leveraging Dynamics 365,, Power Platform and Office 365 including Microsoft Teams X-HIS® delivers the most flexible, scalable health data and interoperability platform, enabling patient 360º views, patient engagement, care team collaboration, population health for value-based care and operational efficiencies to drive cost reduction. Successfully achieve integration and interoperability of disparate systems; data aggregation and management; analytics for business and actionable intelligence; and clinical and business process automation. Drive strategic growth and operational effectiveness, today and tomorrow—with X-HIS®.
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EMRs supportedEpic, Cerner, Meditech +11 more
SolutionsCustomer Relationship Management (CRM) Tools, Workflow Tools
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Referral and eConsult Manager is powered by a sophisticated workflow engine that supports implementing multiple workflows in a single instance. Different workflows can be configured with unique rules to support the varying needs of all service types from cardiology to dermatology to surgical workflows. Workflows can additionally be configured to support different types of requests (i.e., referral vs. e-consult) with various priorities.
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EMRs supportedAllscripts, Allscripts/Eclipsys, athena +6 more
SolutionsReferral Management Software Solutions, Workflow Tools
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Categories Referral Management, Customer Relationship Management (CRM), Care Transitions

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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on match scores and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. The product grid includes detailed information about each product, such as features, benefits, and pricing, making it easy for buyers to compare and evaluate their options. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.