Vital

While our EMR is certainly an important tool for hospital operations, if we asked our staff about how many patients and families actually use it, it’s in the 10% or less range, but because Vital’s purpose-built solution for EDs and inpatient care is so intuitive and easy for patients to interface with, we see much, much higher engagement.

The increase in staff recognition has been so significant, people working in other areas of the hospital have started asking me what our secret is.

This platform not only fits within our existing processes, it enhances them without adding to our staff's workload, which has been crucial for our operational success.

This type of real time connectivity and engagement really changes how we conceive of patient experience in our hospitals and has the potential to have a meaningful impact on patient care and outcomes.