Avia Logo

Products /

Playback Health

Playback Health

Playback Health

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

o
Playback Health is a solution provided by Playback Health which was founded in 2018. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Virtual Visits (Synchronous + Asynchronous), Oncology, Clinician Burnout, and Coding & Documentation.
o
It has 5 verified clients.
o
Playback Health integrates with major EMRs such as Allscripts, Cerner, and Epic.
o
Some other resource(s) that may be helpful in learning about Playback Health include: A buyer’s guide to oncology and Top Oncology Companies Report

DESCRIPTION

Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level. 

Read more
AWARDS
edit-media
Product capabilities

Access & Scheduling

Playback integrates with provider ADT feed to automatically and intelligently connect patients, care providers, and families via text, email or in-app notifications. Easy and secure authentication protects PHI and provide easy access to care instructions, anytime and anywhere.

AVIA GUIDE
What is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
EHR integration

Acute care EMR, Ancillary EMR, Patient portal, ADT, Website / public online sources, Other
Recommended, but not required
Allscripts, Cerner, Epic, Meditech
Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other
Use cases and differentiators

We use non-intrusive automation across the patient journey to send relevant messages to patients, families, and caregivers. Playback sends notifications via email, SMS, mobile phone, platform app, and hospital devices like a Zebra phone. Links open to shared multimedia care instructions and other medical information such as lab results, medical images, and discharge instructions, and may include video film reviews explaining diagnosis and care or educational and explanatory material.

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Clinicians, Care teams, Patients, Family, and external caregivers. 

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience. 

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.

Company information

Founded in 2018

3.0M total equity funding

Reviews


Filter reviews


Overall Score
5.0

1 review


5.0

Features

5.0

Ease of use

5.0

Customer Support

5.0

EHR Integrations

Sort by:
Most Recent
Sort by:
Most Recent
Oldest
Most Helpful

Filter reviews


Reviewer’s Rating
5
4
3
2
1

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

July 19, 2023

verified

July 19, 2023

Having the time to care again

Playback health gives me back time it takes to care for patients again Instead of just worrying about how to get paid 

View more


A verified End user working with Playback Health.


Helpful(0)

Clients


Filter clients


Type
  • Partner

  • Vendor

  • Health System

  • Other

Explore Related Resources
back to top