Name: Playback Health
Rating: 5 (1 reviews)

Contents

About Capabilities EHR Integrations Description Use cases Differentiators DEI practices Company information Media

Playback Health is a solution provided by Playback Health which was founded in 2018. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, Virtual Visits (Synchronous + Asynchronous), and Oncology.

It has 4 verified clients.

Playback Health integrates with major EMRs such as Allscripts, Cerner, and Epic.

Some other resource(s) that may be helpful in learning about Playback Health include: Top Oncology Companies Report and A buyer’s guide to oncology

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About

SOLUTIONS

Asynchronous Virtual Visit Tools

Synchronous Virtual Visit Tools

Ongoing Engagement & Support Tools for Cancer Patients

CLIENT TYPES

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

AWARDS

CLIENTS OVERVIEW

Key Clients

Clients Your Size

USED BY

4 Organizations

Product capabilities

Diagnosis & Documentation

Simple ADT/SIU/EMR integration via secure APIs to connect patients to their care team and create automated, personalized care journeys from structured medical information. Providers are able to create patient specific care instructions with context using audio, video and messaging. Links to internal content libraries to share reusable digital assets such as welcome videos or care instructions based upon diagnosis and care journey. Intelligent AI allows patient conversations, film reviews and dictations to be easily recorded and immediately transcribed and translated into EMR-ready medical notes.

AVIA GUIDE

What is diagnosis & documentation?

Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.

EHR integration

Integrations:	Acute care EMR, Ancillary EMR, Patient portal, ADT, Credentialing, Website / public online sources, Other
EMR Integration & Relevant Hardware:	Recommended, but not required
EMRs Supported:	Allscripts, Cerner, Epic, Meditech
Hardware Compatibility:	Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Description

Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level.

Description

We use non-intrusive automation across the patient journey to send relevant messages to patients, families, and caregivers. Playback sends notifications via email, SMS, mobile phone, platform app, and hospital devices like a Zebra phone. Links open to shared multimedia care instructions and other medical information such as lab results, medical images, and discharge instructions, and may include video film reviews explaining diagnosis and care or educational and explanatory material.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Users:

Clinicians, Care teams, Patients, Family, and external caregivers.

Differentiators

Differentiators vs EHR Functionality:

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience.

Differentiators vs Competitors:

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.