Conduit Health Partners; Patient Transfer Center

“This Conduit Health Partners team exemplifies professionalism and operational excellence. It has been an absolute pleasure working with the Conduit Health Partners group. You all are very responsive, willing to problem solve and flexible. I can't thank you enough for all the work. I appreciate the partnership and collaboration more than you will ever know. I am so proud of the care we provide here at Watertown Regional Medical Center and with the assistance of the Access Center, we are only going to grow and serve more patients in need.”

“The results from Conduit Health Partners are spectacular. We had over 33,000 transfers in 2021. Our organization reached so many people over the past year, which wouldn’t have been possible without Conduit Health Partners.”

“Our partnership with Conduit Health Partners has provided overall clarity and standardization to the transfer processes. We make and receive less phone calls to place the right patients at the appropriate level of care.”

"The information that we've been able to glean on why patients leave our facilities has enabled us to add services, and we have incorporated those things that allow us to keep more patients today than we were keeping before. The total financial impact to our facility, which is approximately a 200-bed acute care facility, is more than $350,000 in just a few short months. This isn't something that you must wait 6 - 8 - 12 months to see benefits. You see benefits within the first month of actually putting this program in place."

"I feel a need for speed with these transfers. Utilizing lean methodologies, we were able to develop processes thanks in part to the collaboration and data from Conduit Health Partners to ensure we were meeting the needs of our internal customers and most importantly, helping our patients get the care they need as quickly as possible."

“As an administrator in the organization did not realize how much GI patients we were transferring out. We were able to drill down with the Conduit Health Partner team and understand there were certain facets within the GI subspecialty that we didn’t offer, and we saw that it was a procedure called ERCP and so we brought ERCP into our organization and then GI transfers disappeared. All those patients leaving the hospital and market for services elsewhere didn’t’ have to leave anymore. We were able to keep people close to their homes and families.”

“One of the great values I’ve seen from working with a transfer center is the insights on actionable data as a financial leader. Anecdotes are great, but data is invaluable. We get reporting daily and monthly, and a lot of it is actionable. We take that data and put it into a governance type structure with our local markets to make sure that wherever there are opportunities, that information and insight is getting to market leaders to act on.”

“Like many EDs across the country, we faced significant challenges getting behavioral health patients transferred to the right setting and level of care in a timely manner. This slowed down the care process for acute behavioral health patients in need of more appropriate therapeutic environments. Using its nurse-first transfer services, the Conduit team helped us design workflows to improve and streamline the transfer process as well as empowered us with invaluable data-driven insights. Our team is very pleased with the expansion of the workflows to the other emergency departments in the market.”