Best ED-based Mental Health Interventions Products

Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

• Virtual visits launched from the EHR
• Voice-to-text clinical notes
• Real-time alerts and notifications
• Secure collaboration channels
• ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
• Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
• Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
• Access to a virtual on-demand network
• Multi-room/patient virtual sitting for a variety of risk types
• Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

ThinkAndor® is an AI-based platform that empowers HIPAA-compliant clinical workflows for enhanced patient and provider engagement. For inpatient scenarios, ThinkAndor® offers a comprehensive virtual hospital solution supporting use cases as distinct as virtual rounding, virtual sitting, and virtual nursing. Features include:

• Virtual visits launched from EHR
• Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
• Access to a virtual on-demand network
• Virtual nursing to address staffing shortages
• Voice-to-text clinical notes
• Real-time alerts and notifications
• Secure collaboration channels
• ThinkAndor® AI virtual assistant provides relevant content and clinical context to visits and care teams
• Device-agnostic virtual rounding
• Multi-room/patient virtual sitting for a variety of risk types

By providing real-time clinical data and relevant information, ThinkAndor® empowers providers to communicate and take the next appropriate clinical action with bi-directional integration to the electronic health records (EHR).

Advanced Care - in-home hospital alternative 

DispatchHealth provides hospital-level care in the comfort of a patient’s home. Such patients typically present with general medical conditions that could otherwise result in a hospital admission. DispatchHealth calls this hospital alternative service Advanced Care. Advanced Care reduces unnecessary and costly hospital stays, which improves hospital capacity and throughput while producing superior outcomes for the patient. 

Create "Virtual Bed” revenue & inpatient capacity.

Care team: Our Advanced Care team is led by a hospitalist physician and supported by a nurse practitioner or physician assistant, 24/7 nurse command center and other caregivers (RNs, PT/OT partners) as needed. 

Our in-home hospital alternative care solution, Advanced Care, provides qualifying adult patients with advance medical care, social support, and 24/7 monitoring up to 30-days—all within the comfort of home. 

DispatchHealth’s Advanced Care program can help you: 

- Decrease inpatient hospital admissions and improve hospital system capacity 

- Reduce unnecessary ER visits, SNF stays, and ancillary service utilization 

- Drive significant medical cost savings including reduction in 30-day readmission rates 

- Improve health outcomes and achieve unparalleled patient satisfaction 

- Support the Acute Hospital Care at Home CMS waiver program 

- Enable community providers to directly admit patients 

Learn more here: DispatchHealth.com/AdvancedCare

SNF Substitution - Improve LOS/Throughput for High Risk DRGs with SNF level care at home from high readmit DRG's, by hospital trained providers

Our provider led teams capable of laboratory testing, IV medication administration, procedures , and diagnostics are also being utilized by partners for scheduled post acute visits in two primary ways:

ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention as needed

Hospital-To-Home - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting

DispatchHealth offers a variety of services to help our partners:

On-demand ED Substitution – Increase Access and Reduce ED Utilization with 60-70% of ED capabilities via ER-trained providers capable of laboratory testing, IV medication administration, procedures , diagnostics & much more.

This service helps provide support for all other programs and is the 'base service' that operates in our 50+ markets across the country. Here are the other services Dispatch provides which are further outlined in the portal:

Post-Acute Care at Home Services

- ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention if needed

- Hospital-To-Home (IP) - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting

Hospital Substitution 

- Create "Virtual Bed” Revenue & Inpatient Capacity by a hospital trained providers with capabilities to support complex medical and post-surgical inpatients 24/7 monitoring, support, and coordination of patients in the home who meet inpatient admission criteria

SNF Substitution

- Improve LOS/Throughput for High Risk DRGs with SNF level care at home from high readmit DRG's, by hospital trained providers

Our Surgery Care Guide and Emergency Room Care Guide streamline the experiences of both patients and providers by eliminating duplicate tasks, reducing nurse documentation time, and actively engaging and informing patients throughout their visits.

Emergency Room Care Guide:

• Streamlines the experiences of patients and providers through real-time updates and reduced documentation time
• Guides and informs patients throughout their visit
• Reduces nurse documentation time
• Collects patient data while patients wait
• Connects patients with Primary Care Providers (PCPs) prior to discharge
• Expedites the ER visit process
• Provides patients with visibility into visit progress
• Enables convenient scheduling for follow-up appointments

Surgery Care Guide:

• Enhances the surgery experience by delivering timely information and outlining next steps to patients
• Offers a comprehensive overview of the surgery journey
• Provides next steps, including patient education, preoperative triage, checklists, etc.
• Answers frequently asked questions 
• Sends automated time-release reminders to help patients stay on track
• Shares surgery-related information with family and friends
• Automates pre-surgery triage to assess surgical risk, improving preoperative preparation and enhancing patient safety

https://www.neuroflow.com/psychiatric-collaborative-care-model/

Psychiatric Collaborative Care (CoCM) is proven to be the most effective evidence-based integrated care model for behavioral health, enabling a holistic team-based approach to treating common mental health conditions by integrating behavioral health professionals into primary care. NeuroFlow’s tech-powered solution scales this highly effective model by offering a patient app experience and a cloud-based registry platform for patient management, which risk stratifies patients by severity level and connects virtual care team members for real-time collaboration. NeuroFlow also offers staffing for key behavioral health roles to support provider teams. 

https://www.neuroflow.com/integrated-care/

NeuroFlow’s population wide approach to BH support opens up access to care across the spectrum of severity, offering immediate support digitally and de-stressing the system so PCPs feel supported and BH resources are appropriately allocated. 

For systems that already have a (non-CoCM) integrated care program, NF can improve the efficiency and scale of the existing program through better patient ID methods and caseload management tools including risk stratification and clinical decision support. 

For those that don’t have an existing program, NF is an expert partner in guiding toward a sustainable integrated program that produces strong clinical and financial outcomes