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Description
Compatibility Level
Clients
Product Capabilities
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EHR integrations
Client types
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Health equity
Keywords
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Playback Health
Playback Health

Categories

Solutions

Description

Product Description:

The Pieces Ambulatory Platform further enhances documentation through two primary mechanisms: first, by generating a comprehensive lifetime summary from patient data, providing essential context for each visit; and second, by integrating Pieces in Your Pocket’s intelligent voice feature with pre-drafted note, allowing providers to effectively document actions taken or planned for the patient. This input is processed with natural language processing (NLP) and natural language generation (NLG) techniques, ensuring semantic clarity and reducing cognitive load for clinicians. This functionality not only minimizes documentation time but also alleviates cognitive overload, enabling providers to focus on delivering quality care.

About Pieces:

Our mission is to better people’s health and wellbeing. We do that by combining artificial intelligence with deep clinical knowledge to predict outcomes and present actionable information to healthcare providers. We also connect people to needed community services and community services to one another. By reducing manual effort our customers can spend more of their time helping people rather than entering, organizing or sifting through data.

Product Description:

Producing documentation for billing, QA, patients, and care communication is a significant burden on clinicians, requiring hours away from patient care and negatively impacting patient experience and outcomes. 

Playback Health’s mission is to alleviate this burden through advanced AI technology. As the leading care-forward, cost-effective AI medical scribe and patient engagement platform, Playback is designed by clinicians for clinicians. Its unified communication suite empowers healthcare professionals to focus more on patient care and reclaim quality time in their lives. Playback ambient listening and AI features capture provider conversations and seamlessly generate notes, orders, assessments, and other essential documentation, saving hours every day. Clinicians can effortlessly share vital care information with patients and families, significantly reducing communication burdens and enhancing the patient experience. 

Playback Health allows clinical care teams to be more connected and engaged in their patients' care journey, while helping patients and families better understand their care.

About Playback Health:

Playback Health is an AI-powered clinical platform that connects providers, patients, and their families at the point of care, facilitates communication and knowledge sharing, and gives providers more time to care. The platform leverages AI to record any audio and transforms it into EMR-ready clinical notes. 

Our mission is to make the care experience simpler, more effective, and more efficient by connecting clinicians, patients, and patients' families to the point of care. It is a platform for hospitals, clinics, and private providers that improves health outcomes and saves time through AI and automation, making communication and sharing easy between providers, patients, and their support systems. Playback Health is deeply integrated into EMR and health systems, supercharging patient experience and driving HCAHPS and star ratings up across all departments and specialties.

To learn more and get started with Playback Health for free, visit playbackhealth.com or connect with us: hello@playbackhealth.com

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

The Pieces Ambulatory Platform leverages context-awareness by integrating and interpreting diverse patient data from ambulatory EHRs. It dynamically adjusts patient risk scores, personalizes insights, and modulates alert thresholds based on the patient’s current condition, medical history. This ensures proactive care interventions, minimizes unnecessary interruptions, and provides a holistic view of the patient, enabling care teams to deliver more efficient, tailored care.

It integrates natively with ambulatory EHR systems, ensuring a consistent user experience across devices and platforms, from desktops to mobile applications. By aligning with care team workflows and providing real-time insights directly within the EHR, the platform minimizes disruption and enhances efficiency, enabling care teams to focus on delivering high-quality, patient-centered care.

The Pieces Ambulatory Platform supports scalability and interoperability, making it suitable for deployment across individual clinics, ambulatory networks, and large healthcare systems. Its architecture allows seamless integration with multiple EHR platforms through open standards and APIs, ensuring compatibility with existing healthcare IT systems and devices. The platform's modular design enables efficient scaling, from small clinics to expansive healthcare systems, while maintaining consistent functionality and performance. This capability facilitates future expansion and allows organizations to adapt to evolving needs without disrupting workflows, making it a robust solution for diverse care settings.

With low/negligible hallucination rates in its AI models, the Pieces ambulatory platform consistently generates accurate and trustworthy patient summaries. This reliability is critical in tailoring clear, concise, and actionable insights for care teams, ensuring that critical information is always available, even during connectivity challenges, to support informed decision-making and efficient patient care.

The Pieces Ambulatory Platform delivers measurable impact by providing clear metrics and analytics that demonstrate its value in improving patient care and operational efficiency. It aligns with key performance indicators such as reducing length of stay, enhancing documentation quality, and decreasing clinician burnout. By offering tools for continuous quality improvement, such as real-time performance dashboards and detailed impact reports, the platform empowers organizations to track progress, optimize workflows, and achieve their clinical and financial goals effectively.

The Pieces Ambulatory Platform ensures robust data protection and compliance with healthcare regulations by adhering to HIPAA standards, safeguarding patient privacy, and enabling secure data sharing among relevant care team members. The platform's TX-RAMP certification further demonstrates its commitment to maintaining rigorous security protocols for cloud-based services, ensuring compliance with Texas state requirements. Additionally, Pieces is actively upgrading to FEDRAMP certification, which will enhance its ability to meet federal security and privacy standards. These measures include granular access controls, audit trails, and advanced encryption, ensuring that patient information is shared securely and only with authorized individuals, supporting both privacy and care coordination.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

  • Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
  • Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
  • Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
  • Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
  • Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
  • Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Users:

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

  • Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
  • Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
  • Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
  • Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
  • Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
  • Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
  • Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
  • Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
  • Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
  • Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.

EHR Integrations

Integrations:

Acute care EMR

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, ADT, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Pieces summary and insights are placed within the EHR, i.e. within the clinician's workflow in the EHR. 

Instead of presenting an array of data, Pieces Working Summary generates real-time, concise summaries of complicated hospital cases, mimicking what a physician would write. 

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Playback employs advanced automation and AI to transform patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries simultaneously. This not only saves clinicians time but also enhances the patient experience significantly.

Playback seamlessly integrates within your facility's EMR, offering ambient listening and AI scribe capabilities, complete with 1:1 editing and direct writeback functionality. Additionally, it facilitates effortless sharing of information through the patient portal.

For settings that require a non-integrated solution, Playback functions as a secure, standalone AI scribe. It retains the robust sharing capabilities of our EMR-embedded solution. A lightweight AI scribe application that can be set up and launched in less than five minutes, sitting atop any system of record for rapid deployment.

Differentiators vs Competitors:

Playback Health integrates video, audio, and screen recording into the communication process, ensuring that all stakeholders can access and share care information in a language they understand. By focusing on the doctor-patient conversation, Playback ensures that everyone involved can clearly hear and comprehend care instructions, regardless of time or location.

No other platform combines AI-scribe technology with seamless engagement and sharing like Playback Health. This unique approach reduces communication errors, saves clinicians valuable time, and enhances patient experience scores.

Health Equity

Keywords

Images

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Videos

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Downloads

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https://www.beckershospitalreview.com/patient-experience/patient-experience-in-the-age-of-covid-19-northwell-health-s-cxo-on-lessons-learned-what-lies-ahead.html

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Company Details

Founded in 2015

Founded in 2018

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