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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Roundtrip
Roundtrip

0 review

SendaRide
SendaRide

0 review

Categories

Solutions

Description

Product Description:

Roundtrip is a leading digital B2B solution for Health Systems and Health Plans that optimizes care coordinators' workflows in managing patient transportation. We seamlessly connect users to our nationwide network of non-emergency medical transportation providers, offering various vehicle types for each patient's unique medical needs. Our integrations with industry-standard software, such as EMR and CAD systems, enhance user efficiency and visibility substantially. With over 60 customers across the nation, we have proven results in reducing no-shows, expediting discharges, and enhancing patient and staff satisfaction. At Roundtrip, we are dedicated to removing transportation as a barrier to wellbeing.

About Roundtrip:

Roundtrip is a leading digital B2B solution for Health Systems and Health Plans that optimizes care coordinators' workflows in managing patient transportation. We seamlessly connect users to our nationwide network of non-emergency medical transportation providers, offering various vehicle types for each patient's unique medical needs. Our integrations with industry-standard software, like EMR and CAD systems, enhance user efficiency and visibility substantially. With over customers across the nation, we have proven results in reducing no-shows, expediting discharges, and enhancing patient and staff satisfaction. At Roundtrip, we are dedicated to removing transportation as a barrier to wellbeing.

Product Description:

Better Healthcare Outcomes Begin and End with SendaRide.® 

Our technology empowers hospitals, providers, health plans, independent living centers and family members with the ability to book on-demand and scheduled transportation for someone else. 

We can lower your patient no-show rates and provide a cost-effective solution to address patient throughput challenges in your hospital while improving your patient satisfaction scores at the same time. 

Our focus is on ensuring those who don’t have access to transportation do not miss their therapy, dialysis, cancer treatments, cardiovascular care, preventive care and any other medical appointment.

About SendaRide:

SendaRide provides customized non-emergency medical transportation for the healthcare industry.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:
  • Inpatient Care Coordination
  • Comm Centers/Central Dispatch
  • Outpatient Appointments
  • Member Benefits
  • Preferred Transportation Providers
Pediatric use cases:

None provided

Users:
  • Case managers
  • Social workers
  • Care management
  • Health plan professionals
  • Transportation vendors
  • Command Center agents
  • Front desk staff & unit desk clerks
Description:

Our technology empowers hospitals, providers, health plans, independent living centers and family members with the ability to book on-demand and scheduled transportation for someone else. We can lower your patient no-show rates and provide a cost-effective solution to address patient throughput challenges in your hospital while improving your patient satisfaction scores at the same time. Our focus is on ensuring those who don’t have access to transportation do not miss their therapy, dialysis, cancer treatments, cardiovascular care, preventive care and any other medical appointment.

Pediatric use cases:

None provided

Users:

Clinics, Hospital Systems and Providers utilized SendaRide for eliminating their patients' barriers to access to care by booking rides to and from appointments and health services.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop

Integrations:

Website / public online sources

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Not applicable

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Roundtrip is not an EHR platform, however we do integrate with common EHR platforms like Epic. Our software is used by care coordinators to book patient rides with a network of transportation providers. By integrating with EHR platforms, the data pulls through more easily and accurate so that it is translated into the ride booking request automatically. 

Differentiators vs Competitors:
  • Transportation Company-Agnostic: Roundtrip is intentionally transportation company-agnostic, which provides the space for optimization based on the data without other incentive to route rides. Roundtrip does not require a joint venture with a health system or upfront investment in capital expenses such as trucks to launch.
  • Market-Aggregation: Roundtrip was designed to enable a transportation community, where multiple different transportation companies have access to the ride requests. This allows case managers to optimize patient flow by simultaneously accessing numerous transportation vendors at once, not just automating a single phone call.
  • Tech Enabled Service: Roundtrip has a 24/7 navigation center to support rides and get authorizations, a transportation team to build networks, account teams to support long-term success of accounts and deep expertise to advise on transportation
  • Integration Centric: Roundtrip is designed with and for hospital staff to work within the health system workflows, including EHR integrations, CarePort & TigerConnect.

Differentiators vs EHR Functionality:

SendaRide provides customized, door-to-door non-emergency medical transportation for the healthcare industry. We use our own trained and highly vetted drivers, called Care Partners, to provide safe and compassionate transportation for your patients.

EHR integration is not required for full optimized use of the SendaRide platform and services.

Differentiators vs Competitors:

SendaRide is different than anything you may have seen before, and here's why!

TECHNOLOGY:

  • Businesses can list any number of notes for the drivers to follow. Our drivers follow and check off each of these notes so the businesses can verify they were performed.
  • All of the audio during the ride is recorded.
  • Our rides are 100% transparent to the business. From the time the ride is booked they can see which driver is assigned to the ride, when the ride is started, when the rider is checked in, etc. until the ride is ended. The business can text or call the driver from their dashboard.
  • Businesses can download their ride details with a vast amount of ride information to analyze utilization from any perspective.
  • We offer integration with EHR at several levels.
  • We provide both rider transports and courier services.

HOW OUR DRIVERS ARE DIFFERENT:

  • A high percentage of our drivers have a background in the healthcare industry and are typically between the ages of 45 and 60 years of age. Often these drivers are retired from the healthcare industry, working for SendaRide to give back to the community.
  • Rides are “customized” because the best driver is matched to the rider’s needs. Businesses list any attributes the rider has, such as blind, hearing impaired, uses a walker, English is second language and we match the rider with the best suited driver for their needs.
  • Rides are “concierge" because the drivers are required to get out of the car and greet the rider at their door each and every time. They are also required to walk the rider into their destination to ensure they reach their destination safely.
  • Every driver is interviewed in person and their cars are inspected in person.
  • We offer multiple levels of driver credentialing, depending on the business’s preference.

DRIVER CREDENTIALS:

Standard Credentialing includes the following...

  • 7-year Federal and County criminal investigation, continuously monitored
  • 7-year MVR search for offenses
  • Check against national sex offender database
  • SSN trace and Document ID verification
  • Check against OIG exclusion list, continuously monitored
  • HIPAA Training

SendaRide provides customized, door-to-door non-emergency medical transportation for the healthcare industry. We use our own trained and highly vetted drivers, called Care Partners, to provide safe and compassionate transportation for your patients.

QUALITY METRICS:

We pride ourselves on quality experiences for both patients and clients. Our quailty scores showcase that!

  • Our patient no-show rate is 0.9%.
  • Our rider satisfaction rate is 4.95 out of 5 stars
  • Our business satisfaction rate is 4.95 out of 5 stars.
  • Lastly, as proof of our quality and customer satisfaction below is a quote from one of our hospitals. This demonstrates how different we are from the medical providers’ perspective.

LEGAL DIFFERENTIATORS:

Designed and created by a healthcare attorney to be compliant with regulations governing the healthcare industry

  • HIPAA and PHI compliant
  • Drivers have signed BAAs and are trained on PHI
  • Drivers checked against the OIG exclusion list

Health Equity

Keywords

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Company Details

Founded in 2016

Founded in 2016

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