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Avia Summary

Roundtrip is a solution provided by Roundtrip which was founded in 2016. It belongs to multiple categories of digital health solutions including Non-Emergency Medical Transportation (NEMT), Comprehensive Perinatal Care, Health Equity, and Coordinated Community Networks.
It has 33 verified clients.
Roundtrip integrates with major EMRs such as Epic, Cerner, and Meditech.


Roundtrip is a leading digital B2B solution for Health Systems and Health Plans that optimizes care coordinators' workflows in managing patient transportation. We seamlessly connect users to our nationwide network of non-emergency medical transportation providers, offering various vehicle types for each patient's unique medical needs. Our integrations with industry-standard software, such as EMR and CAD systems, enhance user efficiency and visibility substantially. With over 60 customers across the nation, we have proven results in reducing no-shows, expediting discharges, and enhancing patient and staff satisfaction. At Roundtrip, we are dedicated to removing transportation as a barrier to wellbeing.

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, ADT
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care
Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop
Use cases and differentiators

  • Inpatient Care Coordination
  • Comm Centers/Central Dispatch
  • Outpatient Appointments
  • Member Benefits
  • Preferred Transportation Providers
  • Case managers
  • Social workers
  • Care management
  • Health plan professionals
  • Transportation vendors
  • Command Center agents
  • Front desk staff & unit desk clerks

Roundtrip is not an EHR platform, however we do integrate with common EHR platforms like Epic. Our software is used by care coordinators to book patient rides with a network of transportation providers. By integrating with EHR platforms, the data pulls through more easily and accurate so that it is translated into the ride booking request automatically. 

  • Transportation Company-Agnostic: Roundtrip is intentionally transportation company-agnostic, which provides the space for optimization based on the data without other incentive to route rides. Roundtrip does not require a joint venture with a health system or upfront investment in capital expenses such as trucks to launch.
  • Market-Aggregation: Roundtrip was designed to enable a transportation community, where multiple different transportation companies have access to the ride requests. This allows case managers to optimize patient flow by simultaneously accessing numerous transportation vendors at once, not just automating a single phone call.
  • Tech Enabled Service: Roundtrip has a 24/7 navigation center to support rides and get authorizations, a transportation team to build networks, account teams to support long-term success of accounts and deep expertise to advise on transportation
  • Integration Centric: Roundtrip is designed with and for hospital staff to work within the health system workflows, including EHR integrations, CarePort & TigerConnect.

Health Equity

Company information

Founded in 2016

11.0M total equity funding



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Reviewer’s Org EMR compatibility

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  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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