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Solutions
Description
Compatibility Level
Clients
Product Capabilities
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EHR integrations
Client types
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Remote Monitoring
Remote Monitoring

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Categories

Solutions

Description

Product Description:

Developer of Angel, the world's first AI and voice first, patient engagement communication services. We operate on the promise of ease and empowerment for the beneficiary and their families to confidently participate in managing their health. Angel, an intelligent and empathetic virtual nurse assistant, automates quality care management, care coordination, member engagement, RPM, medication adherence and care navigation for at risk senior and underserved populations, without the need for expensive technology. Beneficiaries need nothing more than a telephone to optimally participate in their own care. Our unique, omni-channel approach enables other modes of engagement like CareText, CareChat, CareMail, CareWeb, a mobile app and integration with Alexa and other voice modalities. Our programs deliver 360-degree care for total physical health and emotional well-being of entire populations. Our partnerships, comprised of 3rd-party services, supports health navigation to conveniently gain access to additional relevant services like telemedicine, call centers, appts, referrals, medical supplies, housing, transportation, crisis hotlines, social workers and more.

About Care Angel:

A digital health engagement service. Meet Angel, the World’s First AI & Voice Powered Virtual Nurse Assistant managing entire at-risk populations at scale.


Angel is powered by an award winning, omni-channel, monitoring, care management & care coordination Solution in one complete platform.


With 85% of healthcare costs going to managing chronic conditions, Angel helps solve some of the biggest challenges in healthcare.


- Poor Engagement

- Cost & Complexity Barriers

- Poor Adherence

- Data Silos


Angel partners with payers/providers/health systems, MCO’s, MSO’s, ACO's and Pharma to engage, monitor and manage high risk / rising risk populations such as Medicare/Medicaid for chronic conditions, post discharge and social determinants of healthcare.


- Angel enables the most effective, efficient and scalable way to close gaps in care, reduce risk, admissions, readmissions, and significantly improve clinical, HEDIS, CAHPS, STAR and financial ROI outcomes by 10X+.


- Angel extends clinical team capacity by 7X+ when she takes over repetitive, robotic-like tasks such as telephonic engagement. Angel reaches and manages all, regardless of technology, with the most comprehensive high touch, easiest to use, lowest cost solution in the market.


- Angel allows nurses and care managers to save ~50% of their time and practice at the top of their license, focusing only on the neediest patients.


- Angel maximize engagement via highly personalized, clinically intelligent and evidence-based Care Conversations starting with a phone call (Care Call) and combines it with CareText, CareApp, CareChat, CareMail and CareFax to make timely data actionable, while dissolving data silos.


- Angel’s powerful Care Conversations Engine gather vitals, well-being measures, nudges, educates and assists with care plan/medication adherence, appointments, referrals, transportation and important reminders as needed.

Product Description:

The Stel Vitals Hub seamlessly and securely connects bluetooth vitals devices to health records without complex setup, WiFi, or mobile applications.

Healthcare leaders are struggling with the reality of the digital divide and integrating hundreds of point solutions across the care continuum.

Patients simply plug in the Hub and use their vitals device.
Care teams can better monitor patient trends and alerts within their preferred workflow.

With Stel, patients don’t require Wi-Fi, smartphones, or tech-literacy to connect with their care teams. 

Stel passively and securely connects the device data to their care team’s Electronic Health Records (EHR) or preferred platform without risking Protected Health Information (PHI) or complicated workflows. 

About Stel:

Stel Life simplifies connectivity for patients, care teams, digital health, and device companies.

Healthcare leaders are struggling with the reality of the digital divide and integrating hundreds of point solutions across the care continuum. With Stel, patients don’t require Wi-Fi, smartphones, or tech-literacy to connect with their care teams. Patients use health devices near a Stel Node. Stel passively and securely connects the device data to their care team’s Electronic Health Records (EHR) or preferred platform without risking Protected Health Information (PHI) or complicated workflows. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

The Medical University of South Carolina (MUSC) Center for Telehealth team partnered with Stel Life, Inc. to present the results of their innovative “Not Home Alone: A COVID-19 Post-Discharge Remote Patient Monitoring Pilot” program at the October 2022 American Academy of Nursing Health Policy Conference in Washington, D.C. More here: https://telehealthcoe.org/musc-remote-patient-monitoring-team-recognized-at-the-american-academy-of-nursing-health-policy-conference/

Stel’s patented “Passive and Secure Heath Device Connectivity” allows patients to connect with their care team without requiring wifi, smartphones, or tech-literacy. Patients simply take their vitals within 100-ft of any smart IoT Hub (Stel, Amazon Echos, Routers), and Stel will securely transmit the measurement to the patient’s EHR and/or care team’s preferred digital health platform. Stel is a push only system and takes no-PHI or customer data in this process. Throughout the pandemic, Stel’s Cellular and Bluetooth Hub base model supported vulnerable patients experiencing the digital divide or challenging social determinants of health. This base Vitals Hub has no buttons, switches, or extra pairing steps. The Vitals Hub has a growing device ecosystem and can connect with hundreds of specialty and general devices for remote care. Stel is working to expand their Operating System to support Internet Modems, Routers, Smart HomeSpeakers, and other internet gateways to enable safe and accessible connectivity needed for all patients to connect with their care-teams. Stel’s patents include: US Pat. 11,165,866 + Pat. 11,246,026

As we move forward, who do we risk leaving behind? The pandemic has exposed the current reality of the digital divide. 43% of lower income americans lack broadband + 60% of medical facilities (outside of metropolitan areas lack broadband) 41% of Medicare beneficiaries lack smartphones Even if they do have access, there’s a question about passwords and security - last year, Knightscope revealed 100% of top 30 Health Apps were hacked. As Health System and Care team are being pushed to formalize equitable digital health strategies, it’s no wonder that we’re seeing headlines stating: “75% of Health System Leaders aren’t happy with their digital health strategy” As Patients and Care Teams evolve the standard of care to the home, common barriers that emerge are: 1) Complexity for Patients (especially those that lack wifi, smartphones, and/or comfort with tech), 2) Care Team burnt out, especially with new systems and non-standardized processes outside the EHR, 3) Varying and non-standard Privacy and Security practices by Device Manufacturers. Motivated by sensor experts being forced to master separate PHI, App Development, and EHR flows in order to commercialize their products. Stel’s proprietary technology is designed to simplify these complexities in a safe and secure way, so Patients and Care Teams have confidence to adopt the new normal of care. Health Systems can use multiple companies as patients navigate Hospital at Home, Transition of Care, Chronic Condition Management, and Wellness - that patient will only need 1 Stel Hub to interact with those various programs.

Rapid Device Integrations: Requested device integrations are completed in record time. Throughout the supply chain hassles, Clinicians were able to switch and offer alternative devices sourced from their local pharmacies. All worked with Stel without any issues. Stel's record was 4 devices integrated over night (before the start of the next work day). Specialty Device Integrations: Stel's supported devices include lab quality home-blood tests to implantable devices. EHR and Digital Health Integrations: Because of Stel's No-PHI flows, Health Systems were able to streamline IT and legal review to complete EHR integration within days (with limited resources).

Check out our customer reviews. We strongly believe in supporting and eliminating burden, hassle, and extra time for care teams boldly evolving care to the home.

Use Cases

Description:

Remote patient monitoring (RPM)

 

Care Angel developed Angel, virtual nurse assistant, powered by AI + voice first technology. The service is multi-modal, highly scalable, effective and efficient to support population health, chronic condition management, care coordination and post discharge to drive effective patient</>provider communications between visits and enable data collection from home proactively to identify gaps in care and address them in real-time.

 

Care Angel has proven expertise in deploying the solution as follows:

 

Not-connected – via cognitive technology, Angel conversationally speaks with the patient by telephone or chat to collect vitals and other wellbeing information and data, proactively and in near real-time to identify gaps, connect patient to the appropriate resource and improve quality and outcomes.

 

Connected using sensors or devices that the member already has or via an existing partnership program Care Angel has with BioIntellisense. Angel collects data and information from device to proactively and in near real-time to alert or notify the appropriate resource, improving care efficiency, effectiveness, quality and outcomes.

 

Condition specific – Care Angel can deploy Angel is over 200 voices, 70 languages and an infinite number of disease specific programs, co-morbidities and/or complex care plans. Engagement, monitoring, management and support of one or more chronic conditions such as diabetes, pre-diabetes, hypertension, heart-failure, kidney disease, COPD, behavioral health, opioid and other addictions, PLUS post-acute care management, medication adherence monitoring, medication reconciliation, annual assessments for disease prevention or progression and other use cases that can be customized to meet exact needs, KPI and quality goals. Care Angel is capable of delivering engagement at massive scale, resulting in improved financial and clinical outcomes. Clinicians are able to practice at the top of their license. Patients are more empowered to engage in their health and wellbeing.

Pediatric use cases:

None provided

Users:

End users are consumers. The services are deployed via providers, hospitals, health systems, ACOs, health plans, telemedicine and/or digital health partner, pharma and other methods.

Description:

Clinical Conditions and Programs

•Anticoagulation Clinics

•Asthma

•Bariatrics

•COPD

•COVID 19

•Diabetes

•Hypertension/Heart Failure

•Maternal pre/post delivery

•Transplant

•VAD

Populations

•Post hospitalization

•Hospital at Home

•Transitions in care

•Older Adults

•Rural / Urban

•FQHC

•Tribal Communities

•Bilingual

•Research

Pediatric use cases:

See clinical conditions and programs

Users:

Patients and their care teams

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Allscripts, athena, Allscripts/Eclipsys, Other, eClinicalWorks

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, ADT, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Other, athena, Self-developed

Hardware Compatibility:

Not applicable, Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

EHRs are beginning to realize that the data is TRAPPED within their systems and they exist largely for billing purposes. Not actionable. Not predictive. Not user friendly. Not easily shareable.


“Electronic health records and billing systems are pervasive in the industry, so the next frontier will be on leveraging the data." ~Cerner


Care Angel configures a robust dashboard to suit client specific business logic and workflow for operational efficiency, labor cost efficiency, care management, prevention and cost reduction. You can easily connect to your internal systems or configure to your EHR.

Differentiators vs Competitors:

Care Angel

Key differentiators vs. chatbot, IVR, SMS and Call Center HR

 

 

1.    Engage Your ENTIRE Population (Better Reach than Chatbots, Higher Patient Retention Than IVR)

 

·      Care Angel's AI and Voice and chat engagement solution allows Care Angel to meet members where they are technologically. No hardware spend needed to access patient populations. 

·      Works over landline, cell phone, smart phone and computer browser. No need for an incremental hardware spend to access patient populations. 

·      Sophisticated engagement solutions dramatically reduces patient fatigue and attrition associated with IVR

 

2.    Maximum Clinical Efficiency

·      A Virtual Assistant to support every Nurse and Care Manager 

·      Care Angel automates a nurse/care managers repetitive and routine daily tasks associated with telephonic outreach, care for 7-8 times more patients without increasing labor costs.

 

3.    Innovative AI and NLP-Based Approach

·      Care Angel uses highly structured Narrow AI and Natural Language Processing to drive a guided care conversation based on clinically validated Care Plans (ours or yours)

·      This guided process allows the collection of biometric, physical, psychosocial and contextual data through voice (or sms or chat depending on technology).

·      There is a dynamic Care Pathway for each patient response.

 

4.     Care 360 - Integrated Population Management Solution

·      Care 360 consolidates disparate communication services into a single platform. (medication adherence, appointment scheduling, reminders, post-discharge, surveys, assessments, etc. 

·      Manage multiple co-morbid conditions concurrently for both chronic and post-discharge populations. 

·      Adapts dynamically to adjust care plans in response to care call responses, unexpected episodic hospitalization and post discharge follow up. 

·      Collects HEDIS, STAR, CAPHS survey data, and pushes reminders (medication, appointment, health screening, etc).  

 

5.    Highest reach and ROI in the Market

·      7:1 ROI

 

6.     Connecting the WHOLE Care Ecosystem

Care Angel's integrated approach to care monitoring and management ensures that data and information flows seamlessly to the dashboard and stakeholders when and how they need it. 


For Nurses/Care Managers

·      Robust clinical dashboard and rules engine that allow proactive patient management

·      Care Connect - Synchronous and asynchronous communication. Nurses/Case Managers can select from pre-written messages to respond to member, record, send and receive custom audio messages and more

 

·      Actionable and automated navigation to appropriate resource. Allowing for active issue resolution and support faster, to improve outcomes

·      Extend nurse/care manager capacity and increase patient touch-points between visits

·      Allow clinicians to practice at the top of their license by automating the redundant and routine tasks, and making more time for direct patient care

·      Capture and share (with PCP) detailed information about the patients’ conditions and the specific actions taken regarding patient


For Primary Care Doctors

·      Care Fax – innovative e-fax solution that bridges Care Angel’s cutting edge care management solution with the reality of many of today’s medical practices. Seamlessly communicate relevant patient data to PCPs through an automated fax-based solution

·      EMR Integration - Care Angel's open API's also allow direct integration into PCP EMR either directly or through our integration partnership

 

Family Caregiver

·      Alerts, notifications and regular reports through the Care Angel App, browser and app allow family care givers unequalled insight into the care process. (optional)

Differentiators vs EHR Functionality:

Currently, EHR do not routinely provide RPM Workflows. Many clinicians support RPM with external applications and platforms that create duplicative work and increase the likelihood of transcription errors. The Stel solution provides data directly into the EHR where clinicians are working and allows for seamless access to patient generated health data flowsheets. 

Differentiators vs Competitors:

Stel Vitals Hub has a zero-trust architecture that does not ingest any PHI. Stel does not require the patient to have a smartphone, WiFi, or app-literacy. Ideal for patients struggling from the digital divide.

Keywords

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Company Details

Founded in 2014

Founded in 2016

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