“If you can’t measure it, you can’t manage it.” - Peter Drucker.
Typical call center reporting packages capture the caller's journey only through the brief call center encounter. A caller's journey, however, is much more than the experience in the call center. Most callers:

• Spend signficant time on hold
• Get transferred up to 4 times before getting to the correct destination
• Get their needs resolved only 40% of the time
• Experience an inconsistent experience over time

Your call center statistics miss all of the actionable insights from the rest of your caller journey.

To help you better understand the typical caller experience, Syllable created Listening Mode. Listening Mode attaches our AI to every phone call coming into your call center. Our AI follows the call from first answer, over multiple transfers, and until the caller terminates the call. As a result, Listening Mode can provide actinable insights derived from:

• True call times
• Resolution rates
• Broken IVRs and extensions
• Departmental performance on the phone
• Intent (the actual reason a person is calling)
• Satisfactory and unsatisfactory human performance

From this report we can help you understand exactly where our conversational AI-based Patient Assistants can help.

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Designed to be agile, efficient, and responsive to your health system demands. Our lightweight Edge Relay intakes your disparate workflow sources into our Edgility Cloud Platform which applies AI learning, while prioritizing relevant information through our Lenses ultimately guiding decision makers toward actionable opportunities.  

Edgility provides health systems with operations support services to improve key drivers of health systems success, reduce operational costs, and relieve care teams of administrative burden. 

Our technology is designed to deliver operational and business logistics that are complex and interdependent. Built on lean process, design thinking, and systems engineering principles our platform and tools seamlessly integrate with existing EMR systems and technology investments.

We’ve spent years in health system operations, healthcare IT, and clinical care and walk side-by-side with our health system partners to solve their most challenging operational issues and drive better health.

Front line health care heroes deserve the best operational insights and support, so they can focus on providing the highest quality patient care. Edgility relieves administrative burden from care teams by converting operational data into real-time intelligent insight to rapidly assist day-to-day operations.

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1. We provide full, end-to-end visibility to the caller journey at your health system or practice.
2. Simple call forwarding telephony integration
3. Deploys quickly
4. Not only provides statistical analysis of call performance but also provides detailed insight into caller experience, intent, resolution, overall phone system health and departmental performance.

https://www.edgilityhealth.com/resources 

EMR's are for doing, Edgility is for #Orchestrating. In this white paper, learn learn how Edgility Compliments #EMR, #ERP, #EDW and others without recreating or duplicating functionality.  #LeversOfAction.

https://www.edgilityhealth.com/resources

Outlines Market Differentiators