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Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:
Uncompensated care continues to have an enormous impact on providers’ bottom lines, with $41.3B in charity care and bad debt recorded for 20182. As millions of consumers have recently lost their employer-based healthcare coverage due to unemployment, and millions of others struggle with high out-of-pocket deductibles, it falls to you to help alleviate patients’ financial stress and simultaneously support the bottom line. We can help via our proven strategy that drives patient satisfaction, loyalty, and revenue. Engage our Expertise: Helping patients to secure financial assistance requires a combination of innovative technology and expert staff: • Our Eligibility & Enrollment Services leverage AI and other innovative tools to improve process efficiency and screen all patients. Bedside tablets are part of our proprietary workflow and can be used to capture patient documentation and signatures in a timely, efficient manner. • Our staff has local, state, and federal-specific expertise and in-depth experience in sourcing potential coverage for each patient. We leave no stone unturned as we assess patients’ eligibility for Medicare/Medicaid, Disability/SSI, Third-party Liability, commercial insurance, state and county programs, social programs, and charity. We then help patients to enroll in the appropriate program(s) and process claims for payment. Customizable Services: Our team is tightly integrated to serve as an extension of your organization. We understand that patient experience is enhanced with our ability to express empathy and kindness as we assist patients in understanding their financial responsibility while helping them to find and enroll in programs. We offer onsite services where our team is embedded to deliver high-touch assistance early in the patient journey, driving faster enrollment to accelerate payment. We also offer remote services as needed.
About Change Healthcare:
Change Healthcare is inspiring a better healthcare system. We are a leading independent healthcare company that provides data and analytics-driven solutions to improve clinical, financial and patient engagement outcomes in the U.S. healthcare system. Our comprehensive suite of software, analytics, technology-enabled services and network solutions take costs out of the healthcare system by driving improved results in the complex workflows of payers and providers by enhancing clinical decision-making and simplifying billing, collection and payment processes, and enabling a better patient experience. We are creating a stronger and more efficient healthcare system that enables better patient care, choice, and outcomes at scale.
Product Description:
Automatically trigger segmented payment reminders to responsible party over text/SMS, email and/or Interactive Voice Response call based on invoice age, date of visit or collection amount. Include link to online payment portal or connect patients with billing staff in real time (through 2-way text messaging or live call transfers) to address patient questions on invoices. Reduce manual labor on outbound calls and accelerate speed and amount of collections.
About PatientBond, Inc.:

PatientBond’s cloud-based, digital health platform automates patient engagement and care coordination with two-way communications, response tracking and real-time adjustment & optimization. PatientBond offers solutions to tackle many business and clinical challenges, including Healthcare Consumer Awareness/Marketing, Pre Visit, Point of Care, Patient Loyalty and Patient Collections for Health Systems, Physician Practices, Urgent Care Centers and Payers. PatientBond personalizes communications based on patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by healthcare consumer experts from P&G, the worldwide leader in consumer products and advertising. PatientBond enables you to activate desired patient behaviors to increase revenue and volume while ensuring cost avoidance and savings.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:
  • Increase the speed of patient payments
  • Increase the amount of patient payments collected
  • Increase the number of patients paying their bills
  • Collect small bills that are often ignored by collections agencies but add up to significant dollars in the aggregate
  • Decrease staff involvement on patient payment follow-up through automation


Pediatric use cases:

Payment reminders can be sent to parents/guardians

Users:
  • Patients for paying bills
  • Office staff for following up patient payments through automation

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, NextGen, athena, GE, Other, Athenahealth, Cerner, Meditech, Allscripts, eClinicalWorks, McKesson, Allscripts/Eclipsys, Azalea Health/Prognosis, CPSI, MEDHOST, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

PatientBond Payment Reminders are personalized with psychographic insights to motivate patients to pay their bills. The system is automated to drive efficiencies and save staff time dedicated to patient payment follow-up

Differentiators vs Competitors:

PatientBond Payment Reminders are personalized with psychographic insights to motivate patients to pay their bills. The results in increased collections, even among bills 120+ past due, are unmatched.

Keywords

Images

No images provided

No images provided

Videos

No videos provided

1 of 1

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Customer Testimonial: Total Access Urgent Care (Part 1)

Downloads

No content provided

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PATIENT_PAYMENTS_CASE_STUDY_PDF_BB.pdf

Alternatives

Company Details

Founded in 2007

Founded in 2011

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