Best Patient Billing & Payment Products
Currently, we have identified 49 digital solutions in the patient billing and payment space, many of which integrate with leading systems like Epic, Cerner, Meditech, Allscripts, McKesson and others. This means you can choose a patient billing and payment solution that meets the unique needs of your healthcare organization and patients.
What’s more, our verified client data for these solutions shows that dozens of health systems are already using patient billing and payment solutions. This demonstrates the growing acceptance of this technology among healthcare providers as a means of improving patient outcomes.
Patient billing and payment is a crucial aspect of healthcare management, enabling patients to access their billing information, understand their coverage and financial responsibility, and complete payments with ease. With out-of-pocket costs for patients on the rise, it's more important than ever for healthcare providers to effectively manage patient receivables and protect their margins.
At AVIA Marketplace, we have a range of patient billing and payment tools and solutions designed to help healthcare providers maximize patient collections and streamline payment processes. These solutions include digital payment platforms, patient engagement tools, and revenue cycle management solutions that enable healthcare providers to improve financial engagement with patients and increase revenue.
On this page, you'll find a curated list of patient billing and payment solutions from top vendors in the industry. Some of these solutions may help healthcare organizations to reduce bad debt and administrative costs related to collections, improve patient financial engagement, and drive liquidation of patient balances. By browsing AVIA Marketplace, you'll have access to the latest and most innovative patient billing and payment solutions that can help improve your healthcare organization's financial performance and support positive margins.
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Cedar Pay makes it simpler for patients to navigate the post-service financial journey and take control of their medical bills. We deliver enterprise-grade patient billing and payment solutions that leverage Cedar's cutting-edge consumer engagement technology, unique payer integrations and aligned incentives to help provider organizations increase collections, boost efficiency and deliver an exceptional patient experience. More than 55 of the nation's leading health systems and physician groups turn to Cedar to transform the patient financial experience. On average, Cedar Pay lifts patient collection rates by 30%, with 88% of patients reporting a positive experience.
EMRs supported | Epic, Cerner, Meditech +7 more |
Solutions | Patient Financial Experience Tools, Revenue Cycle Management Services |
Keywords | patient financial engagement, patient financial experience, patient payments +3 more |
Categories | Patient Billing & Payment, Revenue Cycle Management |
EMRs supported | Epic, Cerner, Allscripts +6 more |
Solutions | Denials Management Tools, RCM Business Intelligence & Reporting Tools, Patient Financial Experience Tools |
Keywords | billing, cash posting, era/eft reconciliation |
Categories | Patient Billing & Payment, Revenue Cycle Management |
Simplify the patient financial journey with self-service, mobile-optimized payment solutions. Your patients are managing all aspects of their lives on their mobile devices, why not meet them where they are for payments as well?
Our suite of patient payment tools helps you ensure you can collect all forms of payment anytime, anywhere, streamlining your collections processes. You can even identify those patients who are a payment risk and offer them the financial journey that makes the most sense for them – including qualifying for financial assistance programs and starting personalized payment plans.
EMRs supported | Epic |
Solutions | Revenue Cycle Management Tools with Patient Financial Experience Interface |
Keywords | mobile , billing, patient financial engagement +2 more |
Categories | Patient Billing & Payment, Revenue Cycle Management |
EMRs supported | None provided |
Solutions | Patient Financial Experience Tools |
Keywords | None provided |
Categories | Patient Billing & Payment, Revenue Cycle Management |
EMRs supported | None provided |
Solutions | Patient Financial Experience Tools |
Keywords | None provided |
Categories | Patient Billing & Payment, Revenue Cycle Management |
EMRs supported | Epic, Meditech, Cerner +6 more |
Solutions | Patient Financial Experience Tools |
Keywords | billing, revenue cycle management, patient financial engagement +2 more |
Categories | Patient Billing & Payment, Revenue Cycle Management |
Reduce bad debt, get paid faster, and provide patients with the convenience they demand. Bridge features advanced online bill pay and financial management tools with deep integration into many of the industry's leading Revenue Cycle Management (RCM) systems. Advanced integrations with the RCM system and payment gateway allows patients to view their entire financial picture and pay their bill online in a PCI-compliant manner.
EMRs supported | None provided |
Solutions | Patient Financial Experience Tools |
Keywords | None provided |
Categories | Patient Billing & Payment, Revenue Cycle Management |
EMRs supported | None provided |
Solutions | Patient Financial Experience Tools, Patient Intake Tools |
Keywords | None provided |
Categories | Patient Billing & Payment, Revenue Cycle Management, Patient Flow |
EMRs supported | None provided |
Solutions | Patient Financial Experience Tools, Revenue Cycle Management Services |
Keywords | None provided |
Categories | Patient Billing & Payment, Revenue Cycle Management |
EMRs supported | None provided |
Solutions | Patient Financial Experience Tools, Revenue Cycle Management Services |
Keywords | None provided |
Categories | Patient Billing & Payment, Revenue Cycle Management |
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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on match scores and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. The product grid includes detailed information about each product, such as features, benefits, and pricing, making it easy for buyers to compare and evaluate their options. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.
Contents
Patient billing and payment are a patient’s ability to access, understand, and complete payment for healthcare services.
Patient billing and payment is the ability of individual patients to access their billing information, understand their coverage and financial responsibility, and complete payment. The process can vary depending on providers and insurance coverage, but a typical patient view of billing and payment follows this pattern:
Out-of-pocket costs for patients are rising, and health systems have seen corresponding increases in bad debt and administrative costs related to collections. On average, providers only collect about 40 percent of outstanding patient balances. As the proportion of revenue attributable to patients continues to grow, effective management of patient receivables is essential to protect health system margins.
Digital patient payment and billing solutions can improve patient financial engagement with greater visibility into their financial obligations, streamlined billing information and flexible payment capabilities. Health systems that successfully implement digital patient billing and payment solutions can drive liquidation of patient balances and help create and support positive margins for health systems. AVIA Marketplace estimates that each percentage point of lift in digital payments translates into approximately $2 million in net collections.
While the revenue cycle process remains unchanged, digital patient billing and payment solutions condense and simplify the consumer experience with four key elements:
Self-service out-of-pocket estimator
This feature allows patients to generate specific detail on their out-of-pocket costs and should reflect patient eligibility and preferences.
Digital statements
Paperless billing options should allow patients to select their preferred statement frequency and modality (such as text or email).
Statement consolidation
Top digital billing and payment solutions allow account guarantors to review and consolidate billing information across entire households into a single balance with a detailed breakdown of charges.
EOB reconciliation
Digital billing and payment software should automatically reconcile health system statements against EOB information and flag the discrepancies for account guarantors to review.
Post-service patient payment
Flexible payment options that accommodate a variety of patient preferences and needs help drive liquidation of balances. An advanced-capability solution should support multiple methods, including IVR, credit card, HSA and PayPal.
Native EHR patient billing and payment solutions allow consolidated billing and multiple payment options, can be accessed alongside patient-facing clinical tools for a streamlined experience, and offer strong integration with payment processors and other vendors that handle patient liabilities. EHRs also allow health systems to implement single billing offices to issue single statements for providers on that platform.
But EHRs come with some noteworthy trade-offs. Patients must download mobile apps or visit patient portals to access self-service billing and payments, and limited customization options create a fragmented user experience with fewer flexible payment options. In addition, outsourced collections management and single billing offices may incur substantial implementation costs.
In comparison, third parties can create agnostic platforms that allow affiliates to combine statements and insurance information. Leading third-party solutions also offer patient-friendly EOB reconciliation, which improves coordination and promotes issue resolution.
Selecting a digital solution to manage patient receivables is a strategic decision with long-term consequences for an organization’s financial health. Before implementing a new patient billing and payment solution, health systems should: