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Best Patient Billing & Payment Products

Best Patient Billing & Payment Products

Currently, we have identified 49 digital solutions in the patient billing and payment space, many of which integrate with leading systems like Epic, Cerner, Meditech, Allscripts, McKesson and others. This means you can choose a patient billing and payment solution that meets the unique needs of your healthcare organization and patients. 

What’s more, our verified client data for these solutions shows that dozens of health systems are already using patient billing and payment solutions. This demonstrates the growing acceptance of this technology among healthcare providers as a means of improving patient outcomes. 

Patient billing and payment is a crucial aspect of healthcare management, enabling patients to access their billing information, understand their coverage and financial responsibility, and complete payments with ease. With out-of-pocket costs for patients on the rise, it's more important than ever for healthcare providers to effectively manage patient receivables and protect their margins.

At AVIA Marketplace, we have a range of patient billing and payment tools and solutions designed to help healthcare providers maximize patient collections and streamline payment processes. These solutions include digital payment platforms, patient engagement tools, and revenue cycle management solutions that enable healthcare providers to improve financial engagement with patients and increase revenue.

On this page, you'll find a curated list of patient billing and payment solutions from top vendors in the industry. Some of these solutions may help healthcare organizations to reduce bad debt and administrative costs related to collections, improve patient financial engagement, and drive liquidation of patient balances. By browsing AVIA Marketplace, you'll have access to the latest and most innovative patient billing and payment solutions that can help improve your healthcare organization's financial performance and support positive margins.

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Patient Billing & Payment: Products


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Cedar Pay makes it simpler for patients to navigate the post-service financial journey and take control of their medical bills. We deliver enterprise-grade patient billing and payment solutions that leverage Cedar's cutting-edge consumer engagement technology, unique payer integrations and aligned incentives to help provider organizations increase collections, boost efficiency and deliver an exceptional patient experience. More than 55 of the nation's leading health systems and physician groups turn to Cedar to transform the patient financial experience. On average, Cedar Pay lifts patient collection rates by 30%, with 88% of patients reporting a positive experience.

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FUSE eliminates the manual reconciliation of remittances to deposits, along with the manual posting of payments into the patient accounting or practice management system.
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Simplify the patient financial journey with self-service, mobile-optimized payment solutions. Your patients are managing all aspects of their lives on their mobile devices, why not meet them where they are for payments as well?
Our suite of patient payment tools helps you ensure you can collect all forms of payment anytime, anywhere, streamlining your collections processes. You can even identify those patients who are a payment risk and offer them the financial journey that makes the most sense for them – including qualifying for financial assistance programs and starting personalized payment plans.

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The new healthcare economy is here. And succeeding in this new economy requires a shift in the financial relationship between health systems and patients. VisitPay helps you make that shift by giving you the power to manage your financial relationships better than a bank—so you can focus on what you do best: providing exceptional patient care. The VisitPay platform can integrate with multiple billing systems simultaneously to present bills and payment options that make it remarkably easy for patients to understand, verify and pay.
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Categories Patient Billing & Payment, Revenue Cycle Management

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Care Intellect™ is a provider performance improvement analytics solution that is designed to manage variations across patient encounters, integrating leading evidence-based practices to improve patient outcomes and discover related cost-saving opportunities. Care Intellect puts patients at the center of care delivery by creating a sustainable environment of continuous improvement within the organization. Our approach achieves impact through setting up governance, building organizational capabilities, investing in enabling technology, and using sophisticated analytics to inform decision-making.
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Categories Patient Billing & Payment, Revenue Cycle Management

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## An Easier Way for Patients to Pay Using Mobile-First Technology Patient Balance Messaging & MDpay™️ Online Payments transform the patient payment experience * **Text & Email Statements** — reduce paper and update patients without a login with automated alerts avoiding past due amounts. * **Easy 24/7, Mobile Payments** — improve staff productivity and make more convenient for patients regardless of location or time of day. * **Secure, HIPAA Compliant** — reliable and secure patient-centered platform with highest standards to protect and patient information. * **Analytics** — reports track outreach and responses by patient and automated posts to monitor activity and balances.
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Reduce bad debt, get paid faster, and provide patients with the convenience they demand. Bridge features advanced online bill pay and financial management tools with deep integration into many of the industry's leading Revenue Cycle Management (RCM) systems. Advanced integrations with the RCM system and payment gateway allows patients to view their entire financial picture and pay their bill online in a PCI-compliant manner.

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Categories Patient Billing & Payment, Revenue Cycle Management

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PCI compliant platform to collect patient side co-pays, outstanding balances both before and during the visit. 1. Credit Card on file management 2. Copay and balance reminders before arrival 3. Onsite iPad collections 4. Daily reporting & reconciliation
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Improve the patient financial experience with our online patient portal. Here your patients can digitally connect and share from over 15,000 bank and financial institutions. They are able to securely share their information so they can get the best option for their individual situation. Our patient portal works seamlessly with our Dashboard product to provide real-time reports for providers to manage risk and make better decisions.
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Dashboard connects your staff with the information that matters most to them. Your employees can order, view, and manage reports all from one single convenient location. We work to ensure that each department gets exactly the information they need to manage risk and increase productivity: from patient access to financial clearance to billing and collections.
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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on match scores and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. The product grid includes detailed information about each product, such as features, benefits, and pricing, making it easy for buyers to compare and evaluate their options. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.

Buyer's Guide


Patient billing and payment are a patient’s ability to access, understand, and complete payment for healthcare services.

What is patient billing and payment?

Patient billing and payment is the ability of individual patients to access their billing information, understand their coverage and financial responsibility, and complete payment. The process can vary depending on providers and insurance coverage, but a typical patient view of billing and payment follows this pattern:

  1. The patient checks benefits and searches for out-of-pocket costs prior to scheduling an appointment.
  2. Before the encounter, the patient pays applicable co-pays, any outstanding balance and pre-service payment.
  3. After the encounter, a claim is generated and submitted to the payer for adjudication and reimbursement. The payer generates an Explanation of Benefits (EOB) for the patient to review.
  4. The provider generates a statement that reflects any outstanding fees and sends it to the patient
  5. The patient reconciles the statement(s) and EOB(s) and selects an appropriate payment option. Providers may require payment in full or offer payment plans or financing.

The case for digital patient billing and payment

Out-of-pocket costs for patients are rising, and health systems have seen corresponding increases in bad debt and administrative costs related to collections. On average, providers only collect about 40 percent of outstanding patient balances. As the proportion of revenue attributable to patients continues to grow, effective management of patient receivables is essential to protect health system margins.

Digital patient payment and billing solutions can improve patient financial engagement with greater visibility into their financial obligations, streamlined billing information and flexible payment capabilities. Health systems that successfully implement digital patient billing and payment solutions can drive liquidation of patient balances and help create and support positive margins for health systems. AVIA Marketplace estimates that each percentage point of lift in digital payments translates into approximately $2 million in net collections.

How digital patient billing and payment works

While the revenue cycle process remains unchanged, digital patient billing and payment solutions condense and simplify the consumer experience with four key elements:

  1. Self-service estimates for out-of-pocket costs
  2. Consolidated billing information across types of providers, care sites and encounters, along with insurance information
  3. Multiple payment options for patients to pay at the point of care or after visits
  4. Access or referrals to financing options

What leading digital patient billing and payment solutions offer

Self-service out-of-pocket estimator
This feature allows patients to generate specific detail on their out-of-pocket costs and should reflect patient eligibility and preferences.

Digital statements
Paperless billing options should allow patients to select their preferred statement frequency and modality (such as text or email).

Statement consolidation
Top digital billing and payment solutions allow account guarantors to review and consolidate billing information across entire households into a single balance with a detailed breakdown of charges.

EOB reconciliation
Digital billing and payment software should automatically reconcile health system statements against EOB information and flag the discrepancies for account guarantors to review.

Post-service patient payment
Flexible payment options that accommodate a variety of patient preferences and needs help drive liquidation of balances. An advanced-capability solution should support multiple methods, including IVR, credit card, HSA and PayPal.

EHRs versus third-party solutions

Native EHR patient billing and payment solutions allow consolidated billing and multiple payment options, can be accessed alongside patient-facing clinical tools for a streamlined experience, and offer strong integration with payment processors and other vendors that handle patient liabilities. EHRs also allow health systems to implement single billing offices to issue single statements for providers on that platform.

But EHRs come with some noteworthy trade-offs. Patients must download mobile apps or visit patient portals to access self-service billing and payments, and limited customization options create a fragmented user experience with fewer flexible payment options. In addition, outsourced collections management and single billing offices may incur substantial implementation costs.

In comparison, third parties can create agnostic platforms that allow affiliates to combine statements and insurance information. Leading third-party solutions also offer patient-friendly EOB reconciliation, which improves coordination and promotes issue resolution.

Organizing for digital patient billing and payment success in your health system

Selecting a digital solution to manage patient receivables is a strategic decision with long-term consequences for an organization’s financial health. Before implementing a new patient billing and payment solution, health systems should:

  • Work with relevant stakeholders to identify any issues or deficiencies in the current system and define priorities for a new solution, such as included revenue cycle management features.
  • Assess the financial health and payment challenges of the patient population to identify payment options and features to boost engagement.
  • Obtain organizational buy-in ahead of potentially significant changes to billing and payments, such as implementing a single billing office or flexible financing or payment plans.