“If you can’t measure it, you can’t manage it.” - Peter Drucker.
Typical call center reporting packages capture the caller's journey only through the brief call center encounter. A caller's journey, however, is much more than the experience in the call center. Most callers:

• Spend signficant time on hold
• Get transferred up to 4 times before getting to the correct destination
• Get their needs resolved only 40% of the time
• Experience an inconsistent experience over time

Your call center statistics miss all of the actionable insights from the rest of your caller journey.

To help you better understand the typical caller experience, ActiumHealth created Illuminate. ActiumHealth Illuminate attaches our AI to every phone call coming into your call center. Our AI follows the call from first answer, over multiple transfers, and until the caller terminates the call. As a result, Illuminate can provide actinable insights derived from:

• True call times
• Resolution rates
• Broken IVRs and extensions
• Departmental performance on the phone
• Intent (the actual reason a person is calling)
• Satisfactory and unsatisfactory human performance

From this report we can help you understand exactly where our conversational AI voice agents can help.

ActiumHealth, a division of Syllable, is scaling human connection for healthcare call centers. With its leading enterprise-scale GenAI voice agents and unified platform, ActiumHealth automates inbound and outbound patient calls and deep conversation analytics. ActiumHealth has automated over 50 million patient calls and 100 million outreach messages for leading healthcare organizations resulting in increased capacity, improved patient experience, and streamlined workflows. Interact with our GenAI voice agents at actiumhealth.com.

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1. We provide full, end-to-end visibility to the caller journey at your health system or practice.
2. Simple call forwarding telephony integration
3. Deploys quickly
4. Not only provides statistical analysis of call performance but also provides detailed insight into caller experience, intent, resolution, overall phone system health and departmental performance.