Hitch Health is an innovative software product that integrates any appointment system with any ride service to seamlessly and proactively remove transportation barriers and reduce no-show rates.

Hitch Health is based in Minneapolis, Minn. and is focused on creating and delivering health solutions that remove barriers for all patients – regardless of economic or social circumstances. Their first product is a software product that integrates with the Electronic Health Record and a ride share service (Lyft) to seamlessly remove transportation barriers and reduce “no show” rates by automatically syncing ride requests with medical appointments. The software applies filters to determine who is eligible for a ride and then provides the ride offer through text messaging. There is no staff intervention and as a result is a very scalable product. It is the only non-emergency healthcare transportation company with a patent-pending, proprietary technology.

In order to take advantage of your health care benefit you need to get to your doctor’s appointment. Both state governments and Managed Care Organizations (MCOs) know that overall health care costs go down when people have appropriate access to health care. Transportation can bridge the gap. LogistiCare helps keep people healthy by getting them there. States and MCOs hire us to manage their non-emergency medical transportation (NET) programs efficiently, coordinating with drivers, health care professionals, social workers, families and agencies. LogistiCare administers all the logistics of the program as a manager; putting the needs of members first.

LogistiCare provides Medicaid and Medicare members’ access to healthcare providers and is the largest company in a market called non-emergency medical transportation (NEMT). We ensure members get to their appointment at the right time, using the appropriate level of service to take them there per the state’s rules. We refer trips to transportation providers under arrangement with us who are responsible for conducting those trips. We monitor the trips to ensure that all contractual requirements are met.