Hitch Health is an innovative software product that integrates any appointment system with any ride service to seamlessly and proactively remove transportation barriers and reduce no-show rates.

Hitch Health is based in Minneapolis, Minn. and is focused on creating and delivering health solutions that remove barriers for all patients – regardless of economic or social circumstances. Their first product is a software product that integrates with the Electronic Health Record and a ride share service (Lyft) to seamlessly remove transportation barriers and reduce “no show” rates by automatically syncing ride requests with medical appointments. The software applies filters to determine who is eligible for a ride and then provides the ride offer through text messaging. There is no staff intervention and as a result is a very scalable product. It is the only non-emergency healthcare transportation company with a patent-pending, proprietary technology.

Ride Health partners with healthcare organizations and transportation providers to manage transportation benefits, strengthen enterprise transportation programs, and improve access to care and social services for complex populations.

Ride Health is focused on streamlining transitions of care and eliminating transportation as a barrier to care. Ride Health’s web-based platform allows healthcare providers to coordinate transportation for high risk and underserved populations. Ride Health is re-imagining the legacy transportation management model by empowering decentralized care coordinators, social workers, nurses, and patients to schedule rides in a shared portal. Integrations with on-demand transportation services and non-emergency medical transportation (NEMT) companies enable a single transportation coordination solution with real-time visibility across vehicle types and service levels. The result is improved access to care, treatment compliance, and patient engagement that reduces no shows, eliminates delayed discharges, and avoids readmissions.