Concern about paying healthcare bills can leave healthcare consumers and your finances hanging in the balance. Health systems use the consumer-friendly ClearBalance® patient financing program to ease patients’ fears about out-of-pocket medical costs by providing affordable payment options and reassurance before, during and after their care episode. Our unmatched 30 years’ worth of knowledge related to patient payment behavior and our track record for forecasting and providing funding strategies significantly improve critical revenue cycle metrics. ClearBalance patient financing positions your health system as the preferred choice the next time your patients or a family member needs care.

ClearBalance is committed to helping people afford the care they need to lead healthy, happy lives. The healthcare industry will continue to evolve. So they must think, act and lead differently if they are to provide their clients and patients with loan programs that make sense. At all times they will act in an honest, fair and compassionate manner.

Remind patients to pay, then collect payments via forms, 1:1 chat or the EHR using Instamed, Salucro, PayPal, or credit card.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Loyalty

91% very likely to return to the healthcare provider that offers ClearBalance

Referral

88% will refer family and friends to the provider that offers ClearBalance

ClearBalance HealthCare combines the best of high-tech and high-touch for a truly engaged patient-consumer experience to support patients when, where and how they want service.

Empowered Account Management: Featuring true single sign-on integration from your patient portal, our patient-facing self-service tools are an extension of your brand and enable patients to manage their account at their convenience. In the background, the ClearPath enrollment platform integrates with patient accounting, estimation and eligibility tools to automate staff workflow.

Dedicated, Empathetic Personal Assistance: For patients who prefer one-on-one interaction, the ClearBalance Patient Experience Center provides high-touch customer support. Our only business is healthcare and our focus is on your patients.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.