At VOX, we know patients, and our technology is designed to meet their needs as well as the needs of clinicians and caregivers. Though episodes of care require standardization, the needs of and behaviors of every patient are unique. The innovative VOX solutions utilize proprietary technologies to deliver the necessary education, communication, and coordination to help patients feel more prepared and connected throughout their episode, improving patient satisfaction, outcomes and cost of care.

VOX Telehealth was founded upon the single mission of creating a unique, patient-centered solution for improved, long-term recovery of medical patients. With vast experience across the spectrum of patient care, the VOX Telehealth team has been perfectly suited for the development and deployment of our OrthoCare Program and is already moving towards the development of two more critical procedural-specific programs that will dramatically improve the patient experience and outcomes while reducing the costs to healthcare providers and payers.

RoundingWell is a web-based patient engagement and clinical decision support solution delivered to patients as they transfer from one setting (such as a hospital) to another or as they are engaged by their clinician team in the management of chronic conditions. RoundingWell’s proactive outreach and communication with a patient evolves over time to focus on a variety of areas: discharge instruction understanding, medication and appointment adherence, sodium management, self care guideline understanding, caregiver support, and symptom awareness. Educational content, discharge reminders, and tailored messaging from clinicians are also delivered to patients via our “Health Check-Ins,” which can also be directed to a caregiver with the patient’s permission. RoundingWell applies patient responses and feedback against proprietary algorithms to identify the early warning signs of risk (medication non-adherence, fluid retention, ADL limitations, confusion, etc.) by aggregating, weighting, and evaluating all patient data gathered to date via our Check-Ins. RoundingWell then delivers this information into clinician hands at a time and in a manner that positions them to take informed, clinically appropriate, and cost-effective steps to manage a patient’s health; to avoid adverse events; to coordinate care; and to remain effectively engaged with patients and their caregivers.

Patients

• Telehealth patients had more satisfaction with health services and enhanced quality of life2
• Nine out of ten patients who used telehealthcare services would recommend it to others3
• Frail elderly patients were able to use the telehealth technology which could keep them living independently longer3
• Patients and family members had a stronger sense of security knowing that they were being monitored by telehealth4
• Patients preferred telehealthcare over other alternatives2

Healthcare Professionals

• Telehealthcare saved time for nurses3
• Nurses who have used telehealth felt that it could be an improvement to regular care.(4)
• Nurses felt that telehealth improved the outcomes for patients4
• Nurses felt that telehealth was a good way to keep track of patients and obtain objective patient information in a timely manner4

Financial Impact

• Using a systems based care management program along with a telehealth tool allowed patients to stay in contact with care providers while in their home with a cost savings of 7.7-13.3 % per person1
• In 91% of the telehealthcare studies that were examined there was a decrease in patients going to the hospital as compared to the groups that did not use telehealthcare2
• Patients in this study who used telehealthcare had fewer emergency department visits, less use of homecare services and less use of transportation services than the group who didn’t use telehealthcare3