Brado AI Conversational Engagement Platform

Contents

Feature highlights AVIA Summary About Product capabilities EHR Integrations Use cases and differentiators Diversity, equity, and inclusion practices Company information Media

Brado AI Conversational Engagement Platform Feature Highlights

The Value of Conversational Engagement

Targeted Growth Network Integrity Resource Optimization

Select which hospital or health system you work at and see a personalized compatibility level.

Kim Bowers

Chief Operating Officer

Brado AI Conversational Engagement Platform is a solution provided by Brado AI. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Patient Flow, Conversational AI, Artificial Intelligence (AI), Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, Concierge Care, Caregiver Support, Home & Community Networks, Patient Education, Smart Hospitals, Improving Engagement & Self-Management, Patient-Facing Decision Support, and Care Transitions.

It has 3 verified clients.

Some other resource(s) that may be helpful in learning about Brado AI Conversational Engagement Platform include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and Digital transformation essentials — Care transitions

DESCRIPTION

The CEP extends provider reach and amplifys provider impact across the patient journey.

Mile Zero — Engage patients at the earliest signal of need, with empathy and credibility.
Support Through Care — Keep them informed and connected with clarity and confidence.
Triage with Confidence — Safely resolve questions and tensions to reduce system burden.
Navigate with Precision — Guide every patient to the right care at the right time.

We deliver connected journey — guiding every patient to care with clarity and trust.

FEATURED MEDIA

Brado Selected by CMS to Join the National Health Ecosystem Pledge.pdf

Brado AI.jpeg

Brado Insight Amplification.mp4

Brado AI CEP Implementation Process.mp4

How Patients and Providers Benefit from a Better AI Experience.mp4

See all media

CATEGORIES & SOLUTIONS

Digital Front Door (DFD)

Virtual Health

Patient Flow

Virtual Triage Tools for Consumers

Conversational AI for Enduring Relationships

Consumer Scheduling Tools

CLIENT TYPES

Pediatric Hospitals

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Health Insurers

Pharmaceutical

Device Manufacturers

Wellness Companies

Behavioral Health Providers

Medium Hospital/Health System

Extra Large Hospital/Health System

Product capabilities

Provider directory and search

Brado AI's CEP works alongside existing provider directories to facilitate patient exploration and connection to care. This functionality helps patients find the right provider faster—without frustration or confusion—and reduces leakage by keeping them within the branded health system experience.

AVIA GUIDE

What is provider directory and search?

Synchronizes with multiple data sources to provide up-to-date provider listings without duplication across sources. Search function should automatically complete terms and returns for mistyped words.

EHR integration

Integrations

None provided

EHR integration and relevant hardware

None provided

EMRs supported

None provided

Hardware compatibility

None provided

Use cases and differentiators

Use case descriptions

Targeted Growth: Drive new patient volume and downstream revenue.
Network Integrity: Improve retention, reduce leakage, capture lifetime patient value
Resource Optimization: Reduce no-shows, streamline intake, and deflect calls.
Adherence & Outcomes: Increase adherence and prevent costly complications
Strategic Impact: Differentiate your brand, obtain market and payer leverage

Brado AI’s Conversational Engagement Platform (CEP) serves as your digital front door — guiding patients from first search to lasting care through intelligent, trusted conversation.

The CEP scales across service lines, delivering specialized support for complex journeys and measurable value across growth, retention, and efficiency.

Enterprise-wide deployment unlocks the platform’s full transformative benefits, but we also offer flexible options to start service line by service line.

Our journey programs include:

Additional Journey Programs can be developed upon request

Pediatric use cases

Can be configured to provide support and guidance for parents/caregivers of pediatric patients

Users

Health Systems

Patients and caregivers

Differentiators vs internal options

CEP engages patients before they enter the system (Mile Zero) — EHR activates only once patients log into MyChart.
CEP is omnichannel and growth-oriented — EHR is single-channel and retention-only.
CEP surfaces and resolves deep journey barriers — Emmi just clarifies tasks.
CEP is custom, strategic and branded to your system — EHR is standardized and ubiquitous.

Differentiators vs competitors

The Difference

Provider Anchored, Patient Centered.

Provider-Anchored

Your brand. Your workflows. Your guardrails.

Brado AI’s CEP is a white-label platform configured to your health system — aligned with your clinical protocols, operational goals, and brand voice. Every interaction reflects your credibility and care philosophy.

Patient-Centered

Their journey. Their tensions. Their next step.

With decades of patient-journey expertise, Brado AI understands the questions, emotions, and decisions that shape care. CEP meets patients where they are — with empathy, relevance, and guidance from the provider they trust.

Where Others Fall Short

Big Tech intelligence platforms deliver scale and dialog but lack context and connection.

Healthcare infrastructure AI tools offer safety and structure but lack empathy and reach.

Brado AI combines Big Tech’s intelligence and scale with healthcare’s safety and specificity.