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Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Just like every patient's visit is personal, their billing and payment experience should be too.

Trusted by hundreds of provider clients, including 4 of the top 10 health systems in the US. Flywire’s analytics-driven payment platform engages patients at every stage in the financial journey with easy-to-understand, affordable payment options.

About Flywire:

Flywire is a global payments-enablement and software company, trusted by organizations around the world to deliver on their customers’ most important moments. Our responsive billing and payments platform leverages deep analytics and machine learning to understand your patients capacity to pay, their preferred method of engagement, and where on their healthcare journey we need to meet them. We're delivering on your patients most important payments and maximizing collections for you and financial peace for your patients.

Product Description:
Automatically trigger segmented payment reminders to responsible party over text/SMS, email and/or Interactive Voice Response call based on invoice age, date of visit or collection amount. Include link to online payment portal or connect patients with billing staff in real time (through 2-way text messaging or live call transfers) to address patient questions on invoices. Reduce manual labor on outbound calls and accelerate speed and amount of collections.
About PatientBond, Inc.:

PatientBond’s cloud-based, digital health platform automates patient engagement and care coordination with two-way communications, response tracking and real-time adjustment & optimization. PatientBond offers solutions to tackle many business and clinical challenges, including Healthcare Consumer Awareness/Marketing, Pre Visit, Point of Care, Patient Loyalty and Patient Collections for Health Systems, Physician Practices, Urgent Care Centers and Payers. PatientBond personalizes communications based on patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by healthcare consumer experts from P&G, the worldwide leader in consumer products and advertising. PatientBond enables you to activate desired patient behaviors to increase revenue and volume while ensuring cost avoidance and savings.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Built for today. Designed for the future.

We infuse a deep knowledge of analytics into the heart of everything we do, guiding patients to the financial path that is right for them, while providing you and your staff with real-time insights to chart the best future for your organization.

  • Data
  • Predictive Analytics
  • Matching
  • Results
Pediatric use cases:

None provided

Users:

Patients, Hospitals and Health Systems

Description:
  • Increase the speed of patient payments
  • Increase the amount of patient payments collected
  • Increase the number of patients paying their bills
  • Collect small bills that are often ignored by collections agencies but add up to significant dollars in the aggregate
  • Decrease staff involvement on patient payment follow-up through automation


Pediatric use cases:

Payment reminders can be sent to parents/guardians

Users:
  • Patients for paying bills
  • Office staff for following up patient payments through automation

EHR Integrations

Integrations:

Acute care EMR

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Cerner

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, NextGen, athena, GE, Other, Athenahealth, Cerner, Meditech, Allscripts, eClinicalWorks, McKesson, Allscripts/Eclipsys, Azalea Health/Prognosis, CPSI, MEDHOST, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Differentiators

Differentiators vs EHR Functionality:

Affordability and engagement driven by analytics

You can’t solve for affordability unless you know what your patients need. Flywire’s responsive billing and payments platform leverages deep analytics and machine learning to understand your patients capacity to pay, their preferred method of communication, and where on their healthcare journey we need to meet them, placing them on their best path to financial success.

Differentiators vs Competitors:

Tap into a wealth of insights and automation

Our proprietary predictive analytics system offers a tremendous opportunity for revenue cycle leaders to fortify revenue streams and increase profitability by achieving better customer experiences, revenue attainment, cash acceleration, and securing stronger competitive differentiation.

Matching your patients with the best offer to meet their needs

Our unparalleled access to data allows us to have deeper insights into patients than any other patient financial engagement platform on the market. 3 out of 4 patients choose our affordable options when presented. That number continues to grow daily with each happy patient served.

A platform built on results

A strong analytics platform doesn’t mean anything if it doesn’t drive results. Our patient financial engagement solution has proven to be instrumental in driving key revenue cycle metrics at some of the largest health systems in the country, including AdventHealth, Banner Health, and CommonSpirit Health.

  • 65% increase in self-service adoption
  • 10% decrease in staff-generated plans
  • 50% increase in payment plan creation
Differentiators vs EHR Functionality:

PatientBond Payment Reminders are personalized with psychographic insights to motivate patients to pay their bills. The system is automated to drive efficiencies and save staff time dedicated to patient payment follow-up

Differentiators vs Competitors:

PatientBond Payment Reminders are personalized with psychographic insights to motivate patients to pay their bills. The results in increased collections, even among bills 120+ past due, are unmatched.

Keywords

Images

No images provided

No images provided

Videos

1 of 1

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1 of 1

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Customer Testimonial: Total Access Urgent Care (Part 1)

Downloads

https://www.flywire.com/resources/case-study-penn-highlands-healthcare
media thumbnail
PATIENT_PAYMENTS_CASE_STUDY_PDF_BB.pdf

Alternatives

Company Details

Founded in 2011

Founded in 2011

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