Just like every patient's visit is personal, their billing and payment experience should be too.

Trusted by hundreds of provider clients, including 4 of the top 10 health systems in the US. Flywire’s analytics-driven payment platform engages patients at every stage in the financial journey with easy-to-understand, affordable payment options.

Flywire is a global payments-enablement and software company, trusted by organizations around the world to deliver on their customers’ most important moments. Our responsive billing and payments platform leverages deep analytics and machine learning to understand your patients capacity to pay, their preferred method of engagement, and where on their healthcare journey we need to meet them. We're delivering on your patients most important payments and maximizing collections for you and financial peace for your patients.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Affordability and engagement driven by analytics

You can’t solve for affordability unless you know what your patients need. Flywire’s responsive billing and payments platform leverages deep analytics and machine learning to understand your patients capacity to pay, their preferred method of communication, and where on their healthcare journey we need to meet them, placing them on their best path to financial success.

Tap into a wealth of insights and automation

Our proprietary predictive analytics system offers a tremendous opportunity for revenue cycle leaders to fortify revenue streams and increase profitability by achieving better customer experiences, revenue attainment, cash acceleration, and securing stronger competitive differentiation.

Matching your patients with the best offer to meet their needs

Our unparalleled access to data allows us to have deeper insights into patients than any other patient financial engagement platform on the market. 3 out of 4 patients choose our affordable options when presented. That number continues to grow daily with each happy patient served.

A platform built on results

A strong analytics platform doesn’t mean anything if it doesn’t drive results. Our patient financial engagement solution has proven to be instrumental in driving key revenue cycle metrics at some of the largest health systems in the country, including AdventHealth, Banner Health, and CommonSpirit Health.

• 65% increase in self-service adoption
• 10% decrease in staff-generated plans
• 50% increase in payment plan creation

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.