Tranform manual workflows and electronic faxes into into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma's AI capabilities, Spark. From there, automated follow-up connects refer patients to care, saves time for staff, and brings in more revenue. 

Fax Transform eliminates the backlog by:

• classifying and routing faxes by type and urgency, using your business logic
• parsing faxes for discrete data and flagging incomplete data for staff
• closing the loop with patients and provideers as needed 

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Ambience Healthcare’s AI platform for documentation, CDI, and coding has been deployed at health systems such as Cleveland Clinic, UCSF Health, St. Luke’s Health System, John Muir Health, and Memorial Hermann Health System. Ambience is the only AI scribing and coding solution designed to support 100+ specialties and subspecialties, and is directly integrated with Epic, Cerner, athenahealth, and other leading EHRs. 

By partnering with Ambience, healthcare systems reduce documentation time by an average of 80%, improve clinical documentation integrity, and achieve at least a 5X return on investment with more accurate E&M coding. Ambience is also the only AI solution that provides clinicians with AI-assisted CDI support. Ambience surfaces precise diagnosis codes for clinicians to review based on patient conversations, then structures documentation to support selected codes. 

Ambience Healthcare’s AI technology for scribing, coding, CDI, and patient summaries has been deployed at health systems such as Cleveland Clinic, UCSF Health, St. Luke’s Health System, John Muir Health, and Memorial Hermann Health System. Ambience is the only AI scribing and coding solution designed to support 100+ specialties and subspecialties, and is directly integrated with Epic, Cerner, athenahealth, and other leading EHRs.

How Fax Transform Is Different

Audience: Health systems and clinics buried under referral faxes.

Problem: Most fax automation tools only digitize documents, but they don’t actually move fax documents forward into care.

1. Goes Beyond OCR

Competitors usually stop at scanning and text recognition. Fax Transform not only extracts data but also routes it directly into the EHR, triggering scheduling workflows instead of leaving staff with piles of PDFs.

2. Built for Referrals, Not Just Documents

Other tools are generic document ingestion. Fax Transform is tailored to referral intake — pulling out referring provider info, reason for visit, insurance, and patient contact details — and starting the patient’s journey right away.

3. From Fax to First Visit

Competitors handle “fax to file.” Fax Transform connects intake with patient scheduling, outreach, and reminders so referrals don’t fall through the cracks.

4. Staff Time Savings

Most products reduce manual typing. Fax Transform eliminates follow-up calls, duplicate entry, and referral chasing — freeing staff to focus on patients rather than paperwork.

5. Configurable, Not Custom-Coded

Many competitors require heavy IT lift to map forms and build workflows. Fax Transform uses pre-built healthcare templates and low-code tools so clinics can adjust quickly without waiting on vendors.

Same as above

Ambience provides health systems with end-to-end integrations with Epic, Cerner, Athenahealth, eCW, Elation, and other leading EHRs. 

Platform - Ambience Healthcare supports clinicians with a suite of AI applications across the entire continuum of care, including scribing, CDI, after-visit summaries, and patient referrals.

-

Coding awareness - Ambience Healthcare is the only solution that surfaces precise codes for clinicians to review based on the patient encounter. Documentation is also structured to support coding and billing at the point of care. 

-

Specialty coverage - Ambience Healthcare is the only solution designed to generate comprehensive documentation for the unique care models, workflows, prior-authorization and coding and billing requirements of each specialty and subspecialty. 

-

Impact and ROI - By capturing the nuances of patient and clinician conversations and surfacing precise codes for clinicians to reivew, Ambience enables clinicians to get credit for work they’re already doing. This enables health systems to achieve positive financial ROI, without needing to ask clinicians to see more patients.