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Bright.md

Bright.md

Bright.md

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By Bright.md (now a part of 98point6)
4.5

2 reviews

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Bright.md
Bright.md

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Overview

Contents

AVIA SummaryAboutProduct capabilitiesEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
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Avia Summary

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Bright.md is a solution provided by Bright.md (now a part of 98point6) which was founded in 2014. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, Virtual Visits (Synchronous + Asynchronous), Patient Flow, Care Plans, Clinical Decision Support (CDS), Clinical Decision Support Systems, and Payer Intelligence.
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It has 12 verified clients.
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Bright.md integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Bright.md include: Q&A with Steve Giannini of Bright.md: Entering the Telehealth 2.0 Era and A buyer’s guide to conversational AI
DESCRIPTION

Deliver convenient, quality care asynchronously

Bright.md’s asynchronous telehealth solution lets providers treat low-acuity conditions virtually, without a real-time interaction—all while driving patient satisfaction and quality outcomes. With evidence-based clinical content and seamless integration into your existing workflows, Bright.md automates administrative work to allow providers to practice at the top of their license.

What is Bright.md?

Bright.md is a complete, white-labeled solution for health systems to empower their patient population with self-service online tools that guides them to the optimal type of care based on their concern, and when determined appropriate, take a thorough symptom assessment to receive a diagnosis and treatment plan from their own providers. 

Self-service symptom assessment

Enable an accessible care option 24/7 for common conditions via a patient initiated, online symptom assessment to gather all necessary information for 130+ treatable diagnoses.

Clinical decision support and automated chart note

Treat low-acuity conditions quickly and efficiently, while preserving clinical judgment and autonomy with Bright.md’s evidence-based clinical decision support for diagnosing. Bright.md translates the patient interview into a chart-ready SOAP note and makes it readily available via MDM interface for integration as an encounter in the EHR (Epic, Cerner, Athena).

Online care finder

Achieve positive patient outcomes at lower costs with digital navigation that guides patients to the optimal venue of care, right from your website or portal.

Bright.md is trusted by enterprise health systems around the country including Presbyterian Healthcare Services, Baptist Health, UnityPoint Health, Prisma Health, Mercy Health, and OHSU.

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FEATURED MEDIA
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PresbyterianCaseStudy CapacityCareAccess Bright.md CaseStudy 2022 (1).pdf
PresbyterianCaseStudy CapacityCareAccess Bright.md CaseStudy 2022 (1).pdf
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5 Things to Know About Bright.md.pdf
5 Things to Know About Bright.md.pdf
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Bright.md 130+ Treatable Diagnoses (2).pdf
Bright.md 130+ Treatable Diagnoses (2).pdf
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CATEGORIES & SOLUTIONS

Digital Front Door (DFD)


Virtual Health


On-demand Behavioral Health


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Asynchronous Virtual Visit Tools


Virtual Triage Tools for Consumers


Clinical Decision Support Systems


CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Large Hospital/Health System

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

AWARDS
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Product capabilities
Access & Scheduling

Bright.md is accessed via SSO with EHR portal credentials. Patient interviews are available on-demand from a mobile or desktop with just a 3G connection, in English and Spanish.

AVIA GUIDE
What is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
Intake & Virtual Waiting Room

Bright.md provides an asynchronous virtual care solution in which a patient completes an online symptom assessment, which is reviewed by a provider who recommends a treatment plan and diagnosis. Data required for treatment is collected via a series of clinical interview questions that the patient provides answers to via multiple choice, open text, or by uploading a photo relative to their concern. Allergies, medications, and problem list for the patient is brought in from the EHR and made visible to the provider who is providing treatment.

AVIA GUIDE
What is intake & virtual waiting room?
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
Diagnosis & Documentation

Bright.md translates the patient interview into a chart-ready SOAP note and makes it readily available via MDM interface for integration as an encounter in the EHR. Bright.md presents all necessary information for the provider to confirm the diagnosis, change the diagnosis, or escalate the patient to a higher modality of care if they feel that treatment cannot be provided asynchronously.

AVIA GUIDE
What is diagnosis & documentation?
Ability to leverage existing patient demographic/medical info. Support for documentation within the EHR. Auto-generation of clinical documentation. Review, confirm, or revise diagnosis, treatment options (including escalation to a higher acuity care setting), and care plan in a timely manner and within existing provider workflow tools. Photo integration, recording integration, and ability to push AVS to patient portal.
Technical Support

Technical support is provided to our health system customers directly. We offer 24/7 support for our provider users and program administrator users.

AVIA GUIDE
What is technical support?
Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.
Flexible Staffing

Bright.md is staffed by health system providers, typically using a centralized care team that manages virtual visits. We can support multiple provider pools that may specialize in certain types of conditions, so patients awaiting treatment are segmented by condition.

AVIA GUIDE
What is flexible staffing?
Ability to guide to relevant providers based on coverage. Queuing to meet SLAs for 3rd party providers. Analytics on provider utilization/ productivity. Flex staffing based on supply and demand. Provider pooling to fill underutilized capacity.
Analytics

Bright.md provides in-depth reporting to our customers to measure their utilization and success over time. Specific reporting metrics include: Provider efficiency Interview utilization Common diagnoses Patient satisfaction and feedback Prescription volumes Escalation rates

AVIA GUIDE
What is analytics?
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
Virtual Encounter

Bright.md provides the software solution for health systems to treat 130+ diagnoses virtually, without the use of video (asynchronous telehealth). Patients complete an on-demand interview at any time that captures a thorough symptom assessment while ruling out potentially emergent conditions, just like a face-to-face visit with a clinician. Patients receive questions based on their answers, and if an emergent condition is suspected, the patient is escalated out, with recommended next steps configured by your system. Clinical decision support provides a recommended diagnosis and treatment plan derived from evidence-based guidelines, along with a SOAP formatted chart-note logged as an encounter in your EHR—allowing providers efficiency while preserving autonomy and clinical judgment. Once the provider completes the asynchronous visits, the patient receives a complete after visit summary with treatment instructions and education, along with any prescriptions sent electronically to their preferred pharmacy.

AVIA GUIDE
What is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
EHR integration
Integrations
Ambulatory EMR, Patient portal, Website / public online sources
EHR integration and relevant hardware
Recommended, but not required
EMRs supported
Epic, Cerner, Meditech, athena
Hardware compatibility
Desktop, Mobile / Tablet (web optimized)
Solution libraries
Epic ShowroomIn Epic Showroom: https://apporchard.epic.com/gallery/?id=3630
Use cases and differentiators
Use case descriptions

Urgent Care

Expand your urgent care capacity with convenient, self-service asynchronous telehealth that attracts and retains patients to your system

Asynchronous treatment provided for conditions commonly seen in urgent care setting including:

  • Bladder infection
  • Burn
  • Cold/Cough/Flu/COVID-19
  • Ear pain
  • Eye pain
  • Head lice
  • Mastitis
  • Mouth sores
  • Rash
  • STI exposure
  • Yeast infection

Primary Care

Treat patients faster, on their schedule, and preserve your providers' in-clinic time by redistributing low-acuity patients to online asynchronous treatment.

Asynchronous treatment provided for conditions commonly seen in primary care setting including:

  • Acne
  • Allergies
  • Birth control
  • Constipation
  • Depression/Anxiety
  • Erectile Dysfunction
  • GERD
  • Hair loss
  • Low back pain
  • Migraine/Headache
  • Smoking cessation

Behavioral Health

Take on the mental health crisis, and enable more people to seek the help they need with convenient, proven asynchronous care for anxiety and depression.

Using validated screening tools such as the GAD7, and PHQ9, Bright.md can diagnose and treat common mental health disorders including:

  • Generalized anxiety disorder
  • Mild depression
  • Mixed anxiety and depression
  • Major depressive disorder

Digital Front Door

Alleviate patient confusion and overwhelmed call centers with digital navigation that guides patients to the optimal care venue based on patient reported symptoms.

Navigate, by Bright.md is configured with 100+ conditions for patients to select when seeking care guidance. The most common conditions patients are seeking care for include:

  • Cold/Cough/Flu
  • Covid testing
  • Sore throat
  • Covid symptoms
  • Sinus
  • Ear pain
  • Anxiety/Depression
  • Annual physical
  • UTI
Pediatric use cases

Parents and caregivers can easily receive convenient, accessible care for their dependents using Bright.md. We offer unique pediatric interviews (specially developed for the needs of pediatric patients) for the following conditions:

  • Acne
  • Burn
  • Ear concerns
  • Eye concerns
  • Head lice
  • Rash
  • URI
Users

Enterprise health systems looking to solve challenges around provider shortages and burnout, rising consumer expectations, and access to equitable care.

Differentiators vs internal options

Our content is evidence-based and updated regularly based on the latest clinical guidelines. It is developed, constantly evaluated and updated based on user data and feedback, and maintained by a team of physicians, writers, and editors. Our Interview is available in English or Spanish with medically-certified translation, and all of our content is created at a 4th-grade reading level, removing medical jargon and using images as easy guides. 

Because we've been building and refining our clinical content for more than eight years, improving with reviews and feedback from clinician leaders at some of the top health systems in the country, we've built a clinical content engine that cannot be replicated.

One of the Lead Clinicians at one client shared that he reviewed all of our content in detail and was "extremely impressed", sharing that it would "take thousands of hours of clinician time to even attempt".

Differentiators vs competitors

Robust, Proprietary Clinical Content

With Bright.md, your providers are reviewers of content, not creators. Our evidence-based content containing 29 unique interviews, and treating 130+ diagnoses, is developed and maintained by a team of board-certified physicians to keep yours focused on delivering care to patients.  

Self-Service Administration

Respond quickly to changing demands with real-time access to custom care routing, interview activation, and more.

Bi-directional EHR Integration

Drive long-term care delivery efficiencies with asynchronous visits that are integrated into your clinical operations workflow.

Bright.md uses standard HL7 protocols and FHIR APIs to sync information that decreases the administrative burden on providers, while creating easy access for patients. 

Company information

By Bright.md (now a part of 98point6)

Founded in 2014

29.2M total equity funding

Visit website

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Videos
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Downloads
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PresbyterianCaseStudy CapacityCareAccess Bright.md CaseStudy 2022 (1).pdf
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5 Things to Know About Bright.md.pdf
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Bright.md 130+ Treatable Diagnoses (2).pdf
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Reviews

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Overall Score
4.5

2 reviews

3.0

Features

4.0

Ease of use

5.0

Customer Support

4.0

EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other
Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)
Reviewer’s Org EMR compatibility
Select EMR
Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

November 28, 2023

verified

November 28, 2023

Great patient and provider satisfaction

When I was looking at Bright.md, there just wasn’t any company out there doing what they were. They are evidence-based, and a leader in asynchronous care. They have great patient and provider satisfaction because of the thoroughness and consistency of their clinical interviews, and the provider time required to deliver care to patients for low-acuity conditions was lower than anything we were doing internally.

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Brett Oliver

CMIO, Executive sponsor working with Bright.md at Baptist Health
Review Source
:
bright.md/
Helpful(0)

June 2, 2023

verified

June 2, 2023

Effective but needs some feature development; Great partners

Our engagement with BrightMD began in the first quarter of last year, primarily for asynchronous telehealth and low acuity care navigation. The care navigation tool was a standout - it generates substantial business and is prominently featured on our platforms.

While we faced some challenges with the asynchronous telehealth, we found it hard to pinpoint whether the difficulties stemmed from the vendor or the fact our demographics aren't particularly inclined to non-video telehealth services. There were certain critical features missing, such as two-way communication post-interview and progress indicators during the interview process. These are areas that competitors cover well.

BrightMD's customer service, on the other hand, is outstanding. They are receptive to feedback, are willing to improve their features, and have shown impressive openness during contract renewals. Their business partnership has been commendable. As we renew our contract, we're keen to see how they address the current performance issues and improve their product's features.

View more

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Scott Savage

Director of Digital Consumer Experience, Executive sponsor working with Bright.md at LifeBridge Health
Helpful(0)
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AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, compatibility level, report generators, peer reviews, and market insights.

AVIA Marketplace is brought to you by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.

AVIA Marketplace

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For Vendors
Vendor Resources
Glossary

Top Categories

Ambient Intelligence
Digital Front Door (DFD)
Remote Monitoring (RPM)
Virtual Nursing
Conversational AI
Digitally-Assisted Provider Documentation
Dynamic Staffing & Scheduling
Virtual Visits (Synchronous + Asynchronous)
Patient Education
Revenue Cycle Management (RCM)
Clinical Decision Support (CDS)
Smart Rooms
Smart Hospitals

Company

AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
AVIA CCPA Privacy Policy
AVIA CCPA Notice at Collection

AVIA Marketplace

Contact

Write a review
Resources
For Vendors
Vendor Resources
Glossary

Top Categories

Ambient Intelligence

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Conversational AI

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

Company

AVIA
AVIA Privacy Policy
AVIA Terms of Service
AVIA Third-Party Licenses
AVIA GDPR Notice
AVIA CCPA Privacy Policy
AVIA CCPA Notice at Collection
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