Best Virtual Health Products
Virtual Health is a broad term meant to encompass traditional terms such as "telemedicine" and "telehealth" as well as lean in to emerging technologies such as Artificial Intelligence, Voice, the Internet of Things (IoT), Predictive Analytics, and even Virtual Reality. These maturing and emerging technologies to deliver care offer unprecedented opportunities to both consumers and health systems. For consumers, benefits can include increased access, greater convenience, personalized experience, improved communication, and reduced costs. For health systems, benefits can include growth, retention, improved margins on at-risk populations, improved utilization of providers and facilities, reduced wait times, expanded markets, differentiation, and more.
Your digital front door for instant healthcare access with market-leading accuracy and user experience.
Navigate patients to the most appropriate care for their symptoms
Help your providers understand and connect with their patients while preparing for and optimizing their encounters.
Ada's enterprise solutions are helping leading healthcare systems, insurers, life sciences, governments, and non-profits around the world to provide medical guidance that is trustworthy, personal, and effective.
GYANT Front Door is an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7.
Virtual Triage efficiently tackles the first mile of care by getting patients to the right care, at the right place and time with the right type of provider.
Clearstep’s Virtual Triage algorithms are built on top of Schmitt Clinical Content and are unique to each patient’s symptoms, acuity, and situation. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in ~95% of call centers around the country and have been validated in over 200 million telephone triage encounters. They are the gold standard for telephone triage and Clearstep is the only provider of Schmitt Clinical Content for chat-based digital self-triage. In a double-blinded study, Clearstep’s triage routing exceeded 95% accuracy when compared to the judgment of a panel of ER doctors in a live, community-hospital setting.
What value does the Virtual Triage Solution provide?
Use Clearstep as a lead-generator, finding consumers online with care-seeking intent, bringing them through triage, and helping them book care at your organization. We’ve shown 10x ROI with current clients via booking appointments with Clearstep for new patients to the system.
Make it easy for existing patients to always know what to do next for their care. Promoting Clearstep as part of SMS follow-ups post-visits or embedding Clearstep in existing patient portals can help achieve this value lever.
Clearstep’s Net Promoter Score (NPS) is 4x healthcare’s average. We consistently see users leaving positive, promotional comments about our clients – we’re white-labeled, so users see Clearstep as an extension of their provider, and leave great feedback about Clearstep in the context of our client’s brand (like the examples on our homepage).
Call/Command Center Efficiencies:
Avoid patients calling your nurse triage line by deflecting them to Clearstep’s self-service triage.
Alternatively, Virtual Triage can be used to scale up non-clinical call center agents and enable to accurate triage and schedule patient appointments.
Care Routing Efficiencies:
At the end of the day, Clearstep is all about delivering the right care, at the right time, in the right care setting. Your providers are better enabled to practice at the top of their license with Clearstep ensuring the right patients are reaching them. Your system also benefits from the efficiencies of appropriate navigation (i.e. avoiding unnecessary ER visits, promoting telehealth when appropriate, routing directly to a specialist when it makes sense, etc.)
Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.
Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation.
ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration.
In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html.
Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction. More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences.
|EMRs supported||Epic, Cerner, Meditech +8 more|
|Solutions||Digital Rounding Tools, Synchronous Virtual Visit Tools, Virtual Triage Tools for Consumers, Device-Agnostic Remote Monitoring Solution, Conversational AI, Ongoing Engagement & Support Tools for Cancer Patients, Provider Home Visit Tools, Asynchronous Virtual Visit Tools, Perioperative Patient Self-Management Tools, Digital Care Plan Tools, Telemedicine Solutions for the Emergency Department, Behavioral Health Screening, Measurement, & Triage Tools, Voice Dictation, Consumer Biometric Devices & Wearables, Virtual Assistants for Patient Questions, Care Management Platforms, On-Demand Behavioral Health, Smartphone-Based Remote Monitoring & Analysis, Patient Intake Tools, Clinical Staffing Services|
|Keywords||virtual rounding, secure message center, remote patient monitoring +20 more|
|Categories||Clinician Burnout, Oncology, Care Transitions +23 more|
GYANT is focused on virtual consumer engagement driven through Artificial Intelligence (AI). GYANT works with health systems, provider groups, and payers. Our suite of flexible solutions is designed to compassionately engage the consumer throughout the care process in an easy to use format.
Whole-Person Virtual Care for All. The technology to connect, expertise you can trust and the power to improve health
|Solutions||Asynchronous Virtual Visit Tools, Synchronous Virtual Visit Tools, Teletherapy, On-Demand Behavioral Health, Staff Mentorship, Medication Witness, ED Hold Support|
|Keywords||virtual visits, virtual care, virtual health +2 more|
|Categories||Behavioral Health, Virtual Health, Digital Front Door (DFD) +6 more|
Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level.
|EMRs supported||Allscripts, Cerner, Epic +1 more|
|Solutions||Asynchronous Virtual Visit Tools, Synchronous Virtual Visit Tools, Ongoing Engagement & Support Tools for Cancer Patients|
|Keywords||digital front door, generative ai, intelligent automation +17 more|
|Categories||Oncology, Virtual Health, Digital Front Door (DFD) +2 more|
|EMRs supported||Epic, Cerner, Allscripts +5 more|
|Solutions||Virtual / Remote Scribes, In-Person Medical Scribes, Tech-Enabled Scribe / Provider Documentation, AI-Assisted Virtual Scribes, Synchronous Virtual Visit Tools|
|Keywords||conversational ai, generative ai, scribe +6 more|
|Categories||Clinician Burnout, Coding & Documentation, Virtual Health +3 more|
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