Zipnosis Virtual Care Platform

Zipnosis has devoted more than 15 years towards building the industry-leading enterprise virtual care platform. While most health systems begin their virtual care strategy with urgent care, Zipnosis has expanded its clinical use cases to meet primary care, behavioral health, occupational medicine, post-operative and other virtual care needs.

During the peak of the COVID-19 outbreak, we saw utilization increase as much as 3,600% — yet our health system partners and their providers were able to keep up. 

We saw a single physician use Zipnosis to complete 1,000 async visits in a week, freeing up 250 hours of provider time for higher acuity patients. Organizations leveraging video for telehealth saw robust solutions offered by national brands fall over while wait times skyrocketed to 22 hours. Meanwhile, organizations using Zipnosis saw their average wait time increase by only one to ten minutes. 

Even when organizations are not managing an active public health crisis, async is a force multiplier. The on-demand queue-based system offered by Zipnosis:

• Diverts demand from waiting rooms and administrative staff
• Increases provider efficiency by 10-12 fold
• Removes 99% of administrative burden
• Treats patients in less than 20 minutes — 3 minutes to set up an account, 7 minutes to fill out a protocol, 9 minutes to wait on a treatment plan from a provider

The platform was designed with the patient and provider user and their experience in mind focused on ease of use, value, utility, safety, and reliability. Early usability research was applied to optimize the use experience which has led to the high patient NPS of 64.

With the rise of consumerism in healthcare, leading health systems are looking for innovative ways to improve patient experience and access to convenient, quality care. Many are looking at virtual care to accomplish this.

However, there’s a critical question that internal stakeholders must evaluate: should we invest time, energy and capital to build an in-house solution or purchase a turnkey platform aimed at maximizing existing clinical capacity and expertise? With such an important decision, we have compiled several considerations to keep in mind as you evaluate your options which you can find in the attached document, “**Virtual Visits Powered by Zipnosis vs Existing EMR**”.

Zipnosis is the first virtual care vendor or EMR to be WCAG 2.1 AA certified for ADA compliance.

So what does it mean for you? In addition to being in-line with Zipnosis’ mission and simply the RIGHT thing to do, the digital accessibility of our platform is also good business for you.

It allows you to provide virtual care to 19% of the US population living with disabilities, for whom this technology was previously inaccessible. And by keeping inclusivity top of mind, your organization greatly reduces legal risk in an area that has seen considerable litigation.

We are asynchronous care experts.

Zipnosis offers an industry-leading enterprise virtual care solution with four modes of care. Our asynchronous, phone, video, and chat options offer seamless integration between modes within the context of a visit meaning that as communication needs change, your patients and providers never lose connection.

With over 15 years of proven experience in asynchronous care, we are the market leader for online adaptive interviews. While newer entrants offer asynchronous modes of care, our experience and constant improvement to our clinical guidelines offer a higher standard of care at over 90% adherence.

We’ve also instituted a Clinical Quality Advisory Council, a collection of 15 healthcare leaders committed to providing clinical and strategic guidance to the virtual care industry. Council members perform reviews of Zipnosis' evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

We're expanding health equity.
We are on a mission to address healthcare’s biggest challenges. One of those is expanding access for rural, low-income, and non-English-speaking populations. Virtual care is the path to expanding access, but serving these groups requires modalities that work within market limitations. For example, we know that rural populations often struggle with access in terms of physical distance from care facilities as well as limited bandwidth and cell signal. The internet divide significantly affects rural and low-income populations, making them more likely to have metered internet plans or limited broadband access.

Our async-first technology excels in these circumstances because it requires lower bandwidth and can help address patient concerns before connecting them with a provider via another modality. This allows patients to avoid an unnecessarily expensive and time-consuming drive to a clinic or a data-consuming video visit.

Language is another significant barrier to health equity. Many health systems lack the staff to support non-English-speaking patients, causing visits to run longer and increasing the risk of delayed and avoided care. We are excited to announce that the Zipnosis asynchronous platform is now available in Spanish to support the largest non-English-speaking population in the U.S. Our dynamic content management system:

• Translates all patient-facing text into Spanish
• Translates patient inputs back into English for providers
• Presents care plans and patient education to the patient in Spanish