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Access Center Solution

Access Center Solution

Access Center Solution

1 verified client


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Avia Summary

Access Center Solution is a solution provided by Odoro Inc. which was founded in 2007. It belongs to multiple categories of digital health solutions including Scheduling, Consumer Access & Engagement, and Conversational & Visual Interactive Voice Response (IVR).
It has 1 verified client.
Some other resource(s) that may be helpful in learning about Access Center Solution include: A buyer’s guide to conversational AI
Odoro’s Solution provides call center agents with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. By combining information input by agents with existing health system PM/EMR data, Odoro SchedLogic™ is able to find the perfect match for every patient instantly. -Improve Patient-Provider Matching: By combining patients’ responses with existing patient and provider data, our SchedLogic™ engine presents access center agents with a view of optimal appointments and providers in real time. That improves patient retention and satisfaction by providing a consistently positive scheduling experience. -Optimize Provider Utilization: Odoro’s SchedLogic™ engine takes into account providers’ specialties and demands to ensure the access center tool presents patients with appointment options that evenly distribute demand across the health system’s network of providers in the most efficient way. That minimizes appointment lag times and uneven provider demand. -Increase Organizational Efficiency: Using a real-time guided scheduling dialogue, Odoro’s access center tool reduces errors, call times and training requirements by eliminating the need for agents to continually act upon provider preferences and expertise. Agents simply input the patient’s response to each prompt and instantly receive the perfect match. -Guided Scheduling Dialogue: Odoro’s Access Center Solution is built around its unique guided dialogue interface, which leads call center agents through a customizable script designed to collect information from patients as efficiently as possible. Agents simply input patient responses into the web-based tool and receive a list of optimal providers and appointment slots. That eliminates the need to search through the provider’s calendar.
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Company information

Founded in 2007



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