Best Conversational & Visual Interactive Voice Response (IVR) Products

Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.

It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.

Smart Routing:

Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.

End-to-End Resolution:

Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.

SMS Deflection/ Call-to-Text:

Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.

Benefits:

• 3-10 day deployment
• Zero client-side maintenance
• 60-85% deflection/ resolution of calls and messages
• 5x Average Handle Time
• 99% reduction in Average Hold Time
• Pre-loaded skills, like scheduling and routing
• Proprietary natural language engine that adapts to patients' dialects, phrasing, sentiment and more
• Integrations with Epic EMR, Salesforce, and major telephony providers like Cisco, NICE, Genesys and Twilio

Exceed consumer expectations with consistent branding, one text thread, and an intuitive interface. 

Before the visit: Easy online booking that expands your presence beyond your website, and registration so simple 75% of patients complete it before their visit.

• High-converting booking on your website
• Direct booking from Google Business Profile and Google & Apple Maps
• Discovery on Solv website & app
• Digital registration & intake

During the visit: Patients know when they’ll be seen (up to 46% faster with Solv) and how much it will cost them.

• Support for in-person and telemed appointments
• 2-way chat
• Digital check-in kiosk & QR code
• Mobile waitlist
• Upfront payment

Beyond the visit: Get a 30%+ lift on reviews, patient payments, and rebookings — by maintaining relationships on one familiar text thread.

• Google review collection
• Text-to-pay & autocollection using card on file
• Advanced patient surveys
• Automated & broadcast messaging campaigns
• 2-tap rebooking

Aiva Patient Assistant is a voice assistant for patients, giving them hands-free control over their experience while reducing busywork for nurses.

Aiva leverages Alexa devices in patient rooms. We integrate with more than 25 inpatient systems, including building management (like Siemens, Desigo and Trane), patient experience (like GetWell, Sonifi, pCare and Vibe), communications (like Voalte and Vocera), EHR (Epic, Cerner) and nurse call (Rauland).  

Patients enjoy instant results and a more self-directed experience, improving satisfaction.

Nurses spend less time on low-value requests and more on direct patient care, allowing them to practice at the top of their license. For example, at a rehab hospital in Philadelphia, patients average more than 12 requests per day using Aiva, saving nurses more than 7500 hours per year.   

Steer Health’s no-fuss web scheduling widget empowers your patients to make appointments anytime, anywhere.​ 

Meet Patients Where They Are: We place ‘Request Appointment’ buttons on multiple sections of your website, the Google Business profile pages, the AI Conversational Chatbot, and via the Virtual Voice Assistant.

We Got You Covered: Once a patient requests an appointment, they can choose from a list of your practices based on their proximity to the locations or any other preferences.

Eliminate Repetitive Tasks: Steer is integrated with your EMR solution and uses it to pull in information about existing patients, removing the need for you to look them up manually each time.

Onboarding is a Breeze: When a new or existing patient books an appointment, they are prompted to update their insurance information, saving your staff’s time during the onboarding process.

Patient Communication Hub: All appointments and inquiries are accessible in one place – the Virtual Voice Assistant, the AI Conversional Chatbot on your website, or patient’s appointment scheduling requests from any online links. Your staff can check the requirement and easily respond to the requests.

Learn more: https://steerhealth.io/online-patient-scheduling-platform/

Steer Health's AI-powered Chatbot can support your patients 24/7 and give that warm, personalized feeling with every conversation.

• Share Directions: Steer Health's AI-powered Chatbot can share your practice's location directly with patients coming to your website looking for directions.
• 24/7 Online Assistance: Steer's AI Chatbot can respond to patients and accept queries for your staff to go over and respond to at a convenient time.
• Increase Profitability: Since the patient is able to get in touch with you immediately, there is almost no scope for losing a prospective patient.
• Achieve More Appointments: 43% of patients now prefer to book online—a trend that continues to rise each year. Give patients the flexibility of booking appointments through an easy-to-use chat popup that prompts the user directly through your website.
• Reduce No-Shows: 72% of patients and 60% of healthcare professionals say online appointment booking platforms encourage patients to keep appointments. When a patient is given the option to book an appointment the moment they seek help, they are most likely to keep it and show up on time.

Award-winning AI for healthcare.

The Avaamo Difference:

• Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
• Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
• We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
• We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
• We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.

Artera Call-toText and Abandoned Calls

Artera helps improve patient satisfaction by removing the burden for patients to wait on hold and allows them to engage with your staff using a more flexible form of communication.

Say goodbye to endless voicemails, mountains of messages, and phone tag that won’t quit. Navigator is here to interface with patients like a new virtual customer service agent, capable of seamlessly handling patient requests across phone, SMS, and chatbot interactions. Save staff time by offering natural, conversational AI interactions that address simple patient needs. No more tedious repetition of requests and context with each handover; Navigator remembers previous interactions and carries them across channels. Patients can manage appointments, request refills, and more – saving valuable time for clinical workflows.

Aiva Nurse Assistant is a smartphone app that serves as a personal assistant for hospital nurses, reducing their administrative burden while improving efficiency and wellbeing.  

The app allows nurses to use conversational voice or text to document to flowsheets, set reminders and interact with other systems, including dietary, patient experience, interpreter services, room controls, patient education and policies & procedures.  

Today, documentation takes up to 41% of a nurse's shift, detracting from direct patient interaction, increasing stress and contributing to burnout. The hassle of manual documentation contributes to incomplete charting, leading to uninformed care decisions and potential fines (e.g., for HAPIs when there's no documentation of patient repositioning).

Aiva Nurse Assistant provides the most natural voice charting experience -- tailored to nurses, not physicians. One Assistant client projected up to an 80% time savings for a high-frequency charting task like patient repositioning.  

Aiva also goes beyond charting to save nurses time across all of the systems they use day-in and day-out -- whether they're in the patient room or on the go.  

Conversational control should give nurses back at least an hour per shift away from workstations and multiple app interfaces -- improving their efficiency but also their wellbeing and job satisfaction.