Best Conversational & Visual Interactive Voice Response (IVR) Products
79% of consumers would rather self-serve than use human-assisted support channels.
Self-service is available now on chatbots, on websites, via SMS messaging and more. But despite those options, the majority of consumers still reach out via the voice channel.
Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.
It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.
Smart Routing:
Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.
End-to-End Resolution:
Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.
SMS Deflection/ Call-to-Text:
Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.
Benefits:
EMRs supported | Epic, Cerner, athena |
Solutions | Voice Solutions, Call Center Scheduling Tools, Conversational & Visual IVR Tools, Conversational AI |
Keywords | ai, conversational ai, Explainable AI +10 more |
Categories | Customer Service, Scheduling, Digital Front Door (DFD) +3 more |
Orbita is the connective tissue between providers and patients to make navigating healthcare easier. We partner with healthcare organizations to implement smart virtual assistants, powered by generative and conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help providers improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.
EMRs supported | Epic, Cerner, Meditech +7 more |
Solutions | Voice Solutions, Chat Solutions, Ongoing Self Service Education Platforms, Conversational & Visual IVR Tools, Natural Language Processing Platforms, Conversational AI |
Keywords | patient acquisition, digital front door, engagement +2 more |
Categories | Risk Identification & Stratification, Customer Service, Coding & Documentation +6 more |
Award-winning AI for healthcare.
The Avaamo Difference:
EMRs supported | Epic |
Solutions | Chat Solutions, Natural Language Processing Platforms, Conversational & Visual IVR Tools, Virtual Assistants for Patient Questions, Conversational AI |
Keywords | conversational ai, ai, ivr +3 more |
Categories | Risk Identification & Stratification, Customer Service, Coding & Documentation +6 more |
The experience for patients on the phone is far from optimal. Patients experience:
On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.
The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant:
EMRs supported | Epic, Meditech, Allscripts |
Solutions | Natural Language Processing Platforms, Conversational & Visual IVR Tools, Conversational AI |
Keywords | conversational ai, conversational ivr, ivr +2 more |
Categories | Risk Identification & Stratification, Coding & Documentation, Digital Front Door (DFD) +2 more |
EMRs supported | Epic, Cerner, Meditech |
Solutions | Voice Dictation, Tech-Enabled Scribe / Provider Documentation, Conversational & Visual IVR Tools |
Keywords | voice ai, ambient intelligence, EMR documentation +2 more |
Categories | Clinician Burnout, Coding & Documentation, Digital Front Door (DFD) +2 more |
Steer Health's AI-powered Chatbot can support your patients 24/7 and give that warm, personalized feeling with every conversation.
EMRs supported | Not applicable |
Solutions | Conversational & Visual IVR Tools |
Keywords | telemedicine, virtual care, virtual triage +8 more |
Categories | Digital Front Door (DFD), Conversational & Visual Interactive Voice Response (IVR) |
EMRs supported | Epic, Cerner, Meditech +5 more |
Solutions | Voice Solutions, Connected Platform - Remote Monitoring |
Keywords | remote patient monitoring, remote monitoring, remote chronic care management +2 more |
Categories | Remote Monitoring (RPM), Customer Service, Digital Front Door (DFD) +2 more |
GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.
EMRs supported | Epic, Cerner, Meditech +6 more |
Solutions | Digital Rounding Tools, Patient Experience Survey Tools, Concierge & Customer Service Tools |
Keywords | engagement, digital rounding, patient engagement +5 more |
Categories | Clinician Burnout, Concierge Care, Personalized Care +3 more |
Strengthen your online presence with reviews, surveys and business listings.
Reputation enables you to understand what your customers think about your healthcare services and allows you to respond quickly to customer feedback. Our software gives you the ability to monitor and track patient surveys & reviews on third-party review sites to identify areas of improvement and address patient concerns.
Reputation also enables you to manage your business listings across multiple sites. This ensures that your business is accurately represented and that customers can find you.
Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience.
Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins, .Reputation turns consumer feedback into fuel to grow businesses around the world. Visit Reputation.com to learn more.
EMRs supported | Athenahealth, Epic, Allscripts +2 more |
Solutions | Platforms for Managing Digital Marketing, Patient Experience Survey Tools, Ratings and Reviews Transparency Tools |
Keywords | patient acquisition, patient experience, PX +10 more |
Categories | Consumer Insights, Ratings & Reviews Transparency, Search & Transparency +2 more |
EMRs supported | None provided |
Solutions | Consumer Scheduling Tools, Call Center Scheduling Tools |
Keywords | None provided |
Categories | Customer Service, Personalized Care, Scheduling +3 more |
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