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Best Conversational & Visual Interactive Voice Response (IVR) Products

Best Conversational & Visual Interactive Voice Response (IVR) Products

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79% of consumers would rather self-serve than use human-assisted support channels.

Self-service is available now on chatbots, on websites, via SMS messaging and more. But despite those options, the majority of consumers still reach out via the voice channel.

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Conversational & Visual Interactive Voice Response (IVR): Products


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Delight patients with mobile online scheduling, insurance verification, and waitlist management. Our AI queuing algorithm reduces wait time while seamlessly blending online reservations with walk-ins. Front desk can message directly through our 2-way patient chat before/after/during the visit. After the visit, we help you collect feedback and amplify your positive reviews to enhance your online profile and find new patients.
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Leading Health System
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Leading Health System
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Leading Health System
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Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.

It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.

Smart Routing:

Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.

End-to-End Resolution:

Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.

SMS Deflection/ Call-to-Text:

Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.

Benefits:

  • 3-10 day deployment
  • Zero client-side maintenance
  • 60-85% deflection/ resolution of calls and messages
  • 5x Average Handle Time
  • 99% reduction in Average Hold Time
  • Pre-loaded skills, like scheduling and routing
  • Proprietary natural language engine that adapts to patients' dialects, phrasing, sentiment and more
  • Integrations with Epic EMR, Salesforce, and major telephony providers like Cisco, NICE, Genesys and Twilio
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Orbita is the connective tissue between providers and patients to make navigating healthcare easier. We partner with healthcare organizations to implement smart virtual assistants, powered by generative and conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help providers improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care. 

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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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Steer Health's AI-powered Chatbot can support your patients 24/7 and give that warm, personalized feeling with every conversation.

  • Share Directions: Steer Health's AI-powered Chatbot can share your practice's location directly with patients coming to your website looking for directions.
  • 24/7 Online Assistance: Steer's AI Chatbot can respond to patients and accept queries for your staff to go over and respond to at a convenient time.
  • Increase Profitability: Since the patient is able to get in touch with you immediately, there is almost no scope for losing a prospective patient.
  • Achieve More Appointments: 43% of patients now prefer to book online—a trend that continues to rise each year. Give patients the flexibility of booking appointments through an easy-to-use chat popup that prompts the user directly through your website.
  • Reduce No-Shows: 72% of patients and 60% of healthcare professionals say online appointment booking platforms encourage patients to keep appointments. When a patient is given the option to book an appointment the moment they seek help, they are most likely to keep it and show up on time.
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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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Steer Health’s no-fuss web scheduling widget empowers your patients to make appointments anytime, anywhere.​ 

Meet Patients Where They Are: We place ‘Request Appointment’ buttons on multiple sections of your website, the Google Business profile pages, the AI Conversational Chatbot, and via the Virtual Voice Assistant.

We Got You Covered: Once a patient requests an appointment, they can choose from a list of your practices based on their proximity to the locations or any other preferences.

Eliminate Repetitive Tasks: Steer is integrated with your EMR solution and uses it to pull in information about existing patients, removing the need for you to look them up manually each time.

Onboarding is a Breeze: When a new or existing patient books an appointment, they are prompted to update their insurance information, saving your staff’s time during the onboarding process.

Patient Communication Hub: All appointments and inquiries are accessible in one place – the Virtual Voice Assistant, the AI Conversional Chatbot on your website, or patient’s appointment scheduling requests from any online links. Your staff can check the requirement and easily respond to the requests.

Learn more: https://steerhealth.io/online-patient-scheduling-platform/

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Leading Health System
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Leading Health System
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Leading Health System
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Award-winning AI for healthcare.

The Avaamo Difference:

  • Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
  • Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
  • We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
  • We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
  • We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.
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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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The patient story should be dictated by clinicians—not technology limitations. The Dragon Medical One platform includes industry-leading speech recognition software in the cloud so your staff can be productive anywhere. Clinicians produce documentation up to 45% faster and capture up to 20% more relevant content. Say hello to freedom.
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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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The experience for patients on the phone is far from optimal. Patients experience: 

  1. Long hold times
  2. 3-4 transfers to get to the correct destination
  3. Broken extensions
  4. Full or malfunctioning voice mailboxes
  5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

  1. Call abandonment is markedly reduced
  2. Hold times shrink considerably
  3. Callers are transferred on average one time during a call rather than 3-4 times
  4. First call resolution rises considerably
  5. Daily call volume handled by humans operators is reduced 50%
  6. Patients have a much more consistent brand experience
  7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

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key clients
Leading Health System
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Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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PatientConnect Voice offers interactive voice response (IVR) calling directly to your patient's phone. Increase patient engagement and improve adherence with custom reminders and symptom questions through automated calling. Organizations have full control over content, cadence, and response delivery of automation sent delivered to their patient population.
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key clients
Leading Health System
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Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.
 

  • Hardwire best practices in rounding
  • Increase speed-to-insight and uncover root cause of feedback
  • Guide clinicians on what to talk about with best practice templates
  • Increase efficiency and empower staff
  • Create insights through robust data collection and reporting
  • “Close the loop” on service requests
  • Improve quality of interactions between clinicians and patients
  • Automatically triage requests to the appropriate team
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product capabilities
Interoperability
Data security and privacy
Scalability
Adaptability
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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on compatibility level and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.

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