Best Conversational & Visual Interactive Voice Response (IVR) Products

Delight patients with mobile online scheduling, insurance verification, and waitlist management. Our AI queuing algorithm reduces wait time while seamlessly blending online reservations with walk-ins. Front desk can message directly through our 2-way patient chat before/after/during the visit. After the visit, we help you collect feedback and amplify your positive reviews to enhance your online profile and find new patients.

With [CipherOutreach](https://info.cipherhealth.com/AVIA_CipherOutreach), health systems scale targeted and purposeful outreach across the continuum of care – encompassing preventive outreach, post-discharge and post-visit follow up, episodic outreach, and care recordings. Ranked as the KLAS Category Leader for Patient Outreach in 2018 and 2019, CipherOutreach's automated call and text programs ensure that all patients receive proactive outreach during critical care transitions. By helping healthcare providers deliver the right care, in the right place, by the right person, CipherOutreach empowers teams across the entirety of the care continuum to deliver a tailored and unified experience to their patients.

CipherKiosk, CipherHealth's point-of-care survey technology, empowers healthcare organizations to effectively capture real-time feedback on patient experiences to drive enhanced service and care improvements.

Strengthen your online presence with reviews, surveys and business listings.

Reputation enables you to understand what your customers think about your healthcare services and allows you to respond quickly to customer feedback. Our software gives you the ability to monitor and track patient surveys & reviews on third-party review sites to identify areas of improvement and address patient concerns.

Reputation also enables you to manage your business listings across multiple sites. This ensures that your business is accurately represented and that customers can find you.

Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. 

Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins, .Reputation turns consumer feedback into fuel to grow businesses around the world. Visit Reputation.com to learn more.

Odoro’s Solution provides call center agents with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. By combining information input by agents with existing health system PM/EMR data, Odoro SchedLogic™ is able to find the perfect match for every patient instantly. -Improve Patient-Provider Matching: By combining patients’ responses with existing patient and provider data, our SchedLogic™ engine presents access center agents with a view of optimal appointments and providers in real time. That improves patient retention and satisfaction by providing a consistently positive scheduling experience. -Optimize Provider Utilization: Odoro’s SchedLogic™ engine takes into account providers’ specialties and demands to ensure the access center tool presents patients with appointment options that evenly distribute demand across the health system’s network of providers in the most efficient way. That minimizes appointment lag times and uneven provider demand. -Increase Organizational Efficiency: Using a real-time guided scheduling dialogue, Odoro’s access center tool reduces errors, call times and training requirements by eliminating the need for agents to continually act upon provider preferences and expertise. Agents simply input the patient’s response to each prompt and instantly receive the perfect match. -Guided Scheduling Dialogue: Odoro’s Access Center Solution is built around its unique guided dialogue interface, which leads call center agents through a customizable script designed to collect information from patients as efficiently as possible. Agents simply input patient responses into the web-based tool and receive a list of optimal providers and appointment slots. That eliminates the need to search through the provider’s calendar.

The patient story should be dictated by clinicians—not technology limitations. The Dragon Medical One platform includes industry-leading speech recognition software in the cloud so your staff can be productive anywhere. Clinicians produce documentation up to 45% faster and capture up to 20% more relevant content. Say hello to freedom.

Self-customized series of questions to guide patients & agents through the scheduling and registration process. Based on the health system protocols, Dialog 2.0™ collects information from the patients and gives them instructions mimicking schedulers’ workflows.

## Patient Satisfaction Surveys Ready-made surveys sent to patients via text and email automatically. # Reputation Management Turn patients into advocates and give them the ability to provide valuable feedback. At the end of the survey, patients are sent to a review site (healthgrades, zocdoc, etc). # Visit Survey The perfect survey to get actionable patient feedback and coordinate service recovery. Give patients an easy way to provide you negative feedback and they’re less likely to do it publicly. # Practice CAHPS In-depth survey that was built to mimic CG-CAHPS results so you can prepare or take a deep dive into the patient experience. Six categories of practice management covered with 38 questions. Wondering where to start? Check out our industry guide, [Patient Satisfaction Surveys and Online Reviews: A Guide to Getting Started, Improving Your Online Reputation, and Using Your Results Effectively](https://www2.relatient.net/resources/patient-satisfaction-surveys-online-reviews-a-guide-to-getting-started-improving-your-online-reputation-and-using-your-results-effectively/).

* Send omni-channel (email, SMS, voice) communication that is customizable, grounded in evidence-based protocols, and aligns with the patient journey. * Alert patients using on-demand messaging with updates such as clinic closure notifications. * Use AI-enabled chat to help patients confirm, cancel, or reschedule appointments without human intervention. * Automate population health outreach to help patients fill gaps in care or schedule needed services. * Enhance online reputation by directing patients to leave reviews online. * Success Story: Client C saw a 3x increase in positive online reviews after implementing survey capabilities.