Best Scheduling Products
Timely access to healthcare is vital to effective patient care. It’s also a key priority in healthcare reform, value-based care, and population health management. Today’s consumers expect more, so patient experience is more important than ever to drive patient acquisition, network retention and loyalty. Health systems and provider organizations must go beyond traditional care models and adopt innovative strategies to retain patients and enhance satisfaction and loyalty.
Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.
It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.
Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.
Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.
SMS Deflection/ Call-to-Text:
Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.
GYANT Front Door is an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7.
WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.
Intraprise Health offers a branded, consumer facing Digital Front Door which acts as the consumer entry point into a health system. Your unique, branded mobile app will unify and integrate healthcare services into a single location, simplifying access to your patient engagement ecosystem and providing a frictionless consumer experience.
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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on match scores and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.