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Best Scheduling Products

Best Scheduling Products

This category is a work in progress

Timely access to healthcare is vital to effective patient care. It’s also a key priority in healthcare reform, value-based care, and population health management. Today’s consumers expect more, so patient experience is more important than ever to drive patient acquisition, network retention and loyalty. Health systems and provider organizations must go beyond traditional care models and adopt innovative strategies to retain patients and enhance satisfaction and loyalty.

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Product Grid

Scheduling: Products


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142 products
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Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.

It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.

Smart Routing:

Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.

End-to-End Resolution:

Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.

SMS Deflection/ Call-to-Text:

Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.

Benefits:

  • 3-10 day deployment
  • Zero client-side maintenance
  • 60-85% deflection/ resolution of calls and messages
  • 5x Average Handle Time
  • 99% reduction in Average Hold Time
  • Pre-loaded skills, like scheduling and routing
  • Proprietary natural language engine that adapts to patients' dialects, phrasing, sentiment and more
  • Integrations with Epic EMR, Salesforce, and major telephony providers like Cisco, NICE, Genesys and Twilio
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GYANT Front Door is an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7. 

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WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.

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KyruusOne is the underlying platform that powers each of the ProviderMatch applications. With automated data processing and user-friendly data management applications, the solution makes it easy for health systems to unify, manage, and maintain their provider data, allowing them to streamline processes, boost data quality, and drive the success of strategic patient access and provider network initiatives.
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EMRs supported

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SolutionsProvider Search Tools, Consumer Scheduling Tools
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Categories Provider Search, Personalized Care, Scheduling +4 more

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Intraprise Health offers a branded, consumer facing Digital Front Door which acts as the consumer entry point into a health system. Your unique, branded mobile app will unify and integrate healthcare services into a single location, simplifying access to your patient engagement ecosystem and providing a frictionless consumer experience.

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ProviderMatch for Consumers enables patients to find the right providers, make informed care decisions, and schedule appointments online. Powered by KyruusOne, the same provider data management platform powering the other ProviderMatch applications, it helps health systems boost patient acquisition, demand conversion, and patient retention. ProviderMatch for Consumers (PMC), our web-based search and scheduling application, is a white-labeled, out-of-the-box solution comprised of a search widget that can be embedded anywhere on a health system's website(s), search results page, and detailed provider profile pages. PMC is mobile-optimized and accessible on desktop, however, health system can also leverage the ProviderMatch API to deliver robust provider search experiences within microsites, webpage modules outside of the core "Provider Finder", global site search, and consumer-facing mobile apps.
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SolutionsProvider Search Tools, Consumer Scheduling Tools
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Categories Provider Search, Customer Service, Personalized Care +4 more

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Upfront provides intelligent and personal care navigation for everyone by directing each patient to the right site of care within one scalable platform through automated and personalized digital navigation. Patients are lost and frustrated because they don’t know how or when to use all the care services available to them. Compounding the challenge, ambulatory organizations are struggling because of rising costs, decreased payments and access constraints. The system is broken. Upfront directs every patient to the right service or visit in one scalable enterprise platform for automated and personalized digital navigation. The outcome is lower costs, higher necessary visit completion rates, site of care optimization and improved patient satisfaction.
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DocASAP provides the leading patient access and engagement platform for health systems, health plans and physician groups. Backed and promoted in the market by Aetna, Anthem, UnitedHealthcare, Optum, MultiPlan and others, DocASAP builds unique payor-provider connections with an eye towards simplified access, increased care compliance and improved population risk management. DocASAP’s online appointment scheduling solution enables patients to connect with optimal care providers to enhance access, improve outcomes and reduce costs DocASAP delivers real-time, accurate online appointment scheduling that integrates with leading practice management systems. Maximize bookings and exceed patient expectations with our award-winning, industry-leading scheduling solution. DocASAP is the industry's only solution that maintains the integrity of provider schedules by replicating their exact intake rules, work flows and protocols. Our configurable workflow questions capture and standardize appointment data such as visit reasons, which seamlessly integrates with the industry’s leading practice management systems. DocASAP enables appointment scheduling through multiple access points including health plans, search engines, social media, provider staff and health system websites. We're the only solution partnered with the top three payors in the US to help keep patients/members in network, close gaps in care and ensure care coordination. DocASAP Online Scheduling displays a provider's available appointments up to 90 days in advance and alternate care options that meet the patient’s search criteria.
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SolutionsConsumer Scheduling Tools
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Categories Personalized Care, Scheduling, Digital Front Door (DFD) +2 more

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Fast Pass automatically sends notifications to MyChart patients about wait list appointment openings, creating an ability to help keep providers' schedules full.
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SolutionsAppointment Back Filling Tools
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Categories Scheduling

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MyChart is a patient portal allowing patients to view test results, physician visits, orders, and medications. Patients can also use MyChart to schedule future appointments and submit medical questions. MyChart comes with accompanying mobile apps and in the future will likely enable physician-patient video chats.
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SolutionsConsumer Scheduling Tools
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Categories Customer Service, Personalized Care, Scheduling +2 more

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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on match scores and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.

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