Docent Health helps health systems better understand their customers and deliver a consumer-centric approach to healthcare. Their end-to-end experience solution, built with leading health systems, integrates patient engagement, CRM, and care coordination applications into a single platform – ensuring that every patient gets a more personalized experience. Their partnerships are helping health systems attract new customers, reduce leakage, increase patient activation, and deliver better health outcomes. Docent's API rich experience platform integrates with the EMR and pulls in consumer data from across the organization to create human-centric customer profiles with segmentation based on factors such as social determinants of health, preferences, and customer lifetime value. The platform communicates directly to patients using text and AI driven conversations. It coordinates service activities through innovative workflow tools, or by pushing next-best actions and insights directly into the EMR and other applications. To help health systems deliver best-in-class, proactive, and on-demand customer services, Docent also provides white-labelled navigator services that support patients via phone, text, messaging, and email. This holistic approach delivers positive financial ROI in year one while helping health systems meet the evolving needs of consumerism in healthcare.
COVID-19 use cases:
Digital and live support for COVID-19 comm. at reduced cost; expedited launch in 72 hours; triage, escalation, navigation to telehealth, testing & patient portals
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