Roundtrip is a leading digital B2B solution for Health Systems and Health Plans that optimizes care coordinators' workflows in managing patient transportation. We seamlessly connect users to our nationwide network of non-emergency medical transportation providers, offering various vehicle types for each patient's unique medical needs. Our integrations with industry-standard software, such as EMR and CAD systems, enhance user efficiency and visibility substantially. With over 60 customers across the nation, we have proven results in reducing no-shows, expediting discharges, and enhancing patient and staff satisfaction. At Roundtrip, we are dedicated to removing transportation as a barrier to wellbeing.

Roundtrip is a leading digital B2B solution for Health Systems and Health Plans that optimizes care coordinators' workflows in managing patient transportation. We seamlessly connect users to our nationwide network of non-emergency medical transportation providers, offering various vehicle types for each patient's unique medical needs. Our integrations with industry-standard software, like EMR and CAD systems, enhance user efficiency and visibility substantially. With over customers across the nation, we have proven results in reducing no-shows, expediting discharges, and enhancing patient and staff satisfaction. At Roundtrip, we are dedicated to removing transportation as a barrier to wellbeing.

The Lyft Smart on FHIR App allows care teams to schedule directly from within the EHR, get real-time updates, live map, and message with drivers. Great for discharges or outpatient services. 

Accelerating the Future of Patient Logistics. Build and deploy workflow in minutes to any EHR.

Roundtrip is not an EHR platform, however we do integrate with common EHR platforms like Epic. Our software is used by care coordinators to book patient rides with a network of transportation providers. By integrating with EHR platforms, the data pulls through more easily and accurate so that it is translated into the ride booking request automatically. 

• Transportation Company-Agnostic: Roundtrip is intentionally transportation company-agnostic, which provides the space for optimization based on the data without other incentive to route rides. Roundtrip does not require a joint venture with a health system or upfront investment in capital expenses such as trucks to launch.
• Market-Aggregation: Roundtrip was designed to enable a transportation community, where multiple different transportation companies have access to the ride requests. This allows case managers to optimize patient flow by simultaneously accessing numerous transportation vendors at once, not just automating a single phone call.
• Tech Enabled Service: Roundtrip has a 24/7 navigation center to support rides and get authorizations, a transportation team to build networks, account teams to support long-term success of accounts and deep expertise to advise on transportation
• Integration Centric: Roundtrip is designed with and for hospital staff to work within the health system workflows, including EHR integrations, CarePort & TigerConnect.

There is no Lyft service for Epic. This is the first of its kind.

VectorCare – Key Differentiators (vs Mōvi, StatCall, Roundtrip)

1. First SMART on FHIR App for Lyft / Patient Logistics

Fully embedded inside Epic, Cerner, and Allscripts.

Launches directly from the patient chart—no separate login or portal.

Auto-populates all patient + encounter data instantly.

2. True “In-EHR” Workflow (Zero App Switching)

Case managers, ED nurses, and social workers stay inside the EHR.

Eliminates manual data entry, cutting scheduling from ~31 minutes to under 1 minute.

Reduces errors and improves compliance documentation.

3. Full-Service Logistics Platform (Beyond Transport)

Coordinates transport + home health + DME + post-acute support in one workflow.

Competitors largely focus on transport only.

4. No-Code Workflow Builder

Hospitals can design custom discharge or service workflows without IT effort.

Hyper-localize by facility, department, or service line.

5. Unified Vendor Network + Rideshare + NEMT

Lyft/Uber + wheelchair + gurney + ambulance vendors, all in the same platform.

Hospitals are not forced into a single NEMT broker model.

6. Real-Time Tracking & Status Inside the EHR

Live GPS, ETAs, on-scene, ride events, alerts — all charted automatically.

Removes the need for phone calls between case managers and vendors.

7. Faster Deployment, Minimal IT Burden

SMART on FHIR + no-code = rapid implementation across entire systems.

Significantly lower IT requirements than traditional NEMT platforms.

8. Designed for Discharge + Throughput Optimization

Focused on bed turnover, ED throughput, and delayed discharge prevention.

Competitors skew toward outpatient NEMT or recurring transport, not inpatient flow.

9. Single Platform for All Service Requests

Transportation, equipment deliveries, home-health visits, and more.

Hospitals reduce tool sprawl and simplify user training.

10. Automatic Documentation + Audit Trail

All ride and service data is written back into the EHR for compliance.

Avoids chart gaps and payer disputes.