Referral & eConsult Manager & Second Opinion Manager

Empower your patients and forge better relationships at every step of their care journey

Care Transitions solutions encompass technological platforms and systems designed to help healthcare organizations optimize the coordination and movement of patients between different care settings. These solutions streamline and optimize the process of transitioning patients between different care settings, enabling seamless coordination among providers, real-time information sharing, personalized care planning, and proactive interventions.

Referral Management solutions encompass technological platforms and systems designed to help healthcare organizations optimize the coordination and tracking of patient referrals across their networks. These solutions combine provider directories, scheduling capabilities, analytics, and communication tools to enable seamless referral workflows while gathering valuable operational insights and reducing network leakage.

Customer Relationship Management (CRM) in healthcare represents a transformative approach that enables health systems to personalize interactions throughout the customer lifecycle to meet customer expectations and influence behavior. While patient engagement and outreach is a primary focus, CRM capabilities extend to managing relationships with physicians, caregivers, community partners, payors, and donors. The platform also serves internal departments like Human Resources, Philanthropy, and Community Relations teams by providing tools to manage their unique constituent relationships and engagement needs. Digital solutions in this space integrate consumer data analytics, omnichannel communication capabilities, and advanced workflow automation to enable healthcare organizations to deliver personalized experiences at scale while optimizing operational efficiency.