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Ada Health: Intelligent care navigation

Ada Health: Intelligent care navigation

Ada Health: Intelligent care navigation

Ada Health: Intelligent care navigation
Ada Health: Intelligent care navigation

Overview


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Avia Summary

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Ada Health: Intelligent care navigation is a solution provided by Ada Health which was founded in 2011. It belongs to multiple categories of digital health solutions including Behavioral Health Screening, Wayfinding, Consumer Access & Engagement, Digital Front Door (DFD), Virtual Health, Patient Flow, and Conversational AI.
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It has 10 verified clients.
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Ada Health: Intelligent care navigation integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Ada Health: Intelligent care navigation include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
DESCRIPTION

Ada Assess - Intelligent health assessments that empower and educate patients on their symptoms and next steps

Your digital front door for instant healthcare access with market-leading accuracy and user experience.

  • Accessible symptom assessments with the highest levels of accuracy and safety
  • Digital integration, branding and single sign on authentication for a seamless experience
  • Covers 10,000+ symptoms and 3,600+ conditions
  • Includes rare, pediatric, obstetric and mental health conditions

Ada Connect - Personalized care navigation and virtual triage to connect patients with the right care

Navigate patients to the most appropriate care for their symptoms

  • 8 levels of urgency advice
  • Tailor to your care options, support services and digital offerings
  • Prioritize urgency based on acuity and risks, and guide to less urgent care when appropriate 
  • Safely increase uptake of cost-effective or virtual services

Ada Handover - Patient-to-provider handover to support clinical decisions and conversations

Help your providers understand and connect with their patients while preparing for and optimizing their encounters.

  • Give doctors and advanced practice providers more time with patients
  • Reduce the administrative burden
  • Provide clinical reports directly in, or via, the patient’s EHR
  • Add assessment history to patient’s record

Ada's enterprise solutions are helping leading healthcare systems, insurers, life sciences, governments, and non-profits around the world to provide medical guidance that is trustworthy, personal, and effective. 

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Product capabilities

Interoperability

Integration with patient portals and EHRs using FHIR open standards.

AVIA GUIDE
What is interoperability?
Conversational AI solutions should seamlessly integrate with the EHR and other existing systems, databases, and digital channels.
EHR integration

Patient portal, Website / public online sources
Use case dependent
Epic, Cerner, Meditech, Allscripts, Self-developed
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Use cases and differentiators

  • Digital front door care navigation
  • AI-powered symptom assessments
  • High medical quality prediagnosis
  • Patient education
  • Personalized care navigation
  • Virtual urgent care
  • Virtual primary care 
  • Clinician decision support
  • Population health

Ada's knowledge and AI includes pediatrics and can advise on a range of symptoms, risk factors and conditions for children and babies from birth [Note: Ada is a medical device intended to be used by people over 16]

Patients, Members, Users

Clinicians 

Available to the user via their patient portals puts Ada at the front of the care experience and helps patients navigate complex care system and find appropriate care for their needs. 

Ada integrates into the care team's clinical workflow via their patient's electronic record (i.e. Epic) helps:

  •  Release time to care by saving patients from needing to repeat their story 
  • Prepare physicians ahead of the consultation and be focus their time where it may be most needed. 
  • Support clinicians' decision-making by surfacing symptoms and risk factors that they may not have previously considered in their diagnosis 

Clinically advanced: Our pursuit of clinical excellence can be seen in the preliminary results from studies that indicate that Ada may be the most accurate and comprehensive symptom assessment.

A trusted and intuitive user experience: Ada’s award-winning design and user interface help users to confidently interact with Ada to understand their symptoms, possible conditions, and next steps.

Rich data capabilities: Our data capabilities can help our clients gain insights into their populations, ranging from developing new products to designing new employee journeys.

Navigation and integration: Care navigation and guidance is customizable to client’s needs, and Ada can integrate seamlessly with existing programs.

Ada’s global reach: Available in 11 languages and 150 countries, Ada is available to over 50 million people and can adapt to local needs.

Company information

Founded in 2011

189.5M total equity funding

Media


Images

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Copy of Ada Enterprise - Symptom Search - Tablet.jpg
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Copy of Ada Enterprise - Assessment Report - Tablet.jpg
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Care navigation based on geolocation
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Ada assessment report
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Ada Health - care navigation
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Ada assessment report 2
Videos

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How our enterprise AI works better: partnerships powered by Ada
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Ada Health - Care Navigation for healthcare.mp4
Downloads

Reviews


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Overall Score
5.0

7 reviews


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Customer Support

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EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

August 9, 2023

verified

August 9, 2023

Transformative Technology

Ada’s truly transformative technology, combining powerful artificial intelligence with an emphasis on medical rigor and high levels of clinical accuracy will lead the way in helping more patients and consumers in achieving better health outcomes sooner by intervening earlier in their healthcare journey.

Source: Digital Health, https://www.digitalhealth.net/2021/06/ada-health-secures-63m-investment-to-enhance-assessment-tech/ 

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Executive sponsor working with Ada Health: Intelligent care navigation at Unverified


Helpful(0)

August 9, 2023

verified

August 9, 2023

Quick and accurate symptom assessment and patient education

[Ada] helps consumers to quickly and accurately assess their symptoms, offering them educational content and helping them connect to their nearest pharmacist.

Source: Bayer Consumer Health, https://www.youtube.com/watch?v=u8zE8PHLc1I [40m28s]

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Patricia Corsi

Chief Marketing and Digital Officer, Executive sponsor working with Ada Health: Intelligent care navigation at Bayer

Helpful(0)

August 9, 2023

verified

August 9, 2023

Ada's Symptom Checker Elevated Quin's Platform and Streamlined GP Visits

We are very pleased about the collaboration….We had been working on our own symptom checker since Quin was founded [in 2019], but we decided at the end of 2020 that it was too complex and the investment required was too high. So we wanted to partner with the best symptom checker available. Ada's symptom checker is the only one that comes close to the accuracy of a GP. The integration appears to have been a success so far. First signs of user data show us that the new version of our platform that has the Ada symptom checker reduces patient inflows to GP practices by 10-15%. And those that are directed to see a doctor don't need to spend as much time with them.

Source: Healthcare Business International, https://www.healthcarebusinessinternational.com/quin-collaborates-with-symptom-checker-ada/ (paywalled, attached pdf)

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Executive sponsor working with Ada Health: Intelligent care navigation at Unverified


Helpful(0)

August 9, 2023

verified

August 9, 2023

Digital health pioneers

Digital health pioneers such as Ada can make a huge difference in the region, and we are excited to be working with Ada to make its technology available to 30m people in Saudi Arabia and then to the wider population of 410m people in the MENA region.

Source: Obeikan announcement, https://www.obeikan.com.sa/obeikan-digital-solutions-ods-partners-with-the-ada-the-global-healthcare-company-in-a-first-of-a-kind-step-to-improve-health-in-the-middle-east/ 

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Abdallah Obeikan

CEO, Executive sponsor working with Ada Health: Intelligent care navigation at Unverified

Helpful(0)

August 9, 2023

verified

August 9, 2023

Not meant to replace physician care, but rather enhance it

Ada is not meant to replace physician care, but rather enhance it…. One of the subtle things Ada does is it queues up the questions that doctors may have so when you ultimately see your doctor, you’ve already thought about it.

“Essentially we added hundreds of assessments per day without adding a single doctor to our mix, with the majority rating Ada as highly useful and helpful as they navigated care.”

Sources: https://www.northbaybusinessjournal.com/article/industrynews/ai-helps-northern-california-health-providers-to-improve-care-lower-costs/ 

https://youtu.be/UlZ8MDNe2Jw?t=393

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Dr. Albert Chan

Vice President and Chief of Digital Patient Experience, Executive sponsor working with Ada Health: Intelligent care navigation at Sutter Health

Helpful(0)

August 9, 2023

verified

August 9, 2023

Allowed nurses to resolve more than 3/4 of consultations in the pilot program without escalation, freeing up doctors

The AI integration aided pandemic efforts over the last year and allowed nurses to resolve more than 3/4 of consultations in the pilot program without escalation, freeing up doctors. Africa has 10% of the world's population, 25% of the world's disease burden, but only 3% of the world's doctors. Ada is the most intuitively intelligent health assistant that can leapfrog this grand challenge and transform healthcare in Africa as we know it.

Source: https://www.thenationalnews.com/business/economy/2021/08/21/east-africa-sees-telehealth-boom-amid-covid-19-pandemic/ 

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Dr. Davis Musinguzi

Chief Executive Officer, Executive sponsor working with Ada Health: Intelligent care navigation at Unverified

Helpful(0)

August 9, 2023

verified

August 9, 2023

Incorporating this technology will allow us to provide a more personalized patient experience and improve access to care services

Patients live increasingly digital lives, and so integrating digital care navigation platforms lowers the barrier to entry for care while improving operational efficiency. Incorporating this technology into our digital front door will allow us to provide a more personalized patient experience and improve access to care services for those who need them most.

Source: https://www.cbinsights.com/company/ada-digital-health/customers

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Dr. Edmund deAzevedo Pribitkin, MD, MBA

Chief Physician Executive, Executive sponsor working with Ada Health: Intelligent care navigation at Jefferson Health

Helpful(0)

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