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Clearstep Smart Access Suite

Clearstep Smart Access Suite

Clearstep Smart Access Suite

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Overview


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Clearstep Smart Access Suite is a solution provided by Clearstep which was founded in 2018. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Patient Flow, Conversational AI, Artificial Intelligence (AI), Patient Education, Improving Engagement & Self-Management, and Patient-Facing Decision Support.
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It has 16 verified clients.
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Clearstep Smart Access Suite integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Clearstep Smart Access Suite include: Patient Engagement 2.0: How Chatbots Are Revolutionizing Health Queries and The Competitive Edge: Why Every Health System Needs a Robust Digital Front Door
DESCRIPTION

Clearstep's Smart Access Suite offers advanced AI-powered agents via chat + voice for symptom checking, triage, and care navigation. This comprehensive suite empowers healthcare providers to optimize patient access, reduce unnecessary care utilization, and automate intake/patient inquiry workflows. 

Key Features:

  • AI-powered chat/voice agents experience comprehensive symptom(s) analysis
  • Clinically validated triage algorithms based on Schmitt protocols
  • Personalized care routing to appropriate resources (ER, urgent care, primary care, specialty care, virtual visits, self-care)
  • White-labeled and customizable to match your organization's brand, care options, and workflows
  • Plus & play integrations with most EMRs, CRMs, and scheduling systems

Clearstep's Smart Access Suite is the most prevalently adopted AI self-triage solution among U.S. health systems. It offers a powerful combination of clinical expertise and hybrid AI technology. Visit us at www.clearstep.health to see the Smart Access Suite agents in action.

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed
Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)
Use cases and differentiators

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.
Company information

Founded in 2018

Media


Images

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Clearstep Digital Triage.png
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Clearstep Symptom Checker.png
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Screenshot 2023-07-14 at 2.25.28 PM.png
Videos

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Clearstep Virtual Triage
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Unlocking Access to Specialty Care with AI-Enabled Routing and Self-Scheduling
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Cut Call Center Costs via Automation, Decision Support and Leveling Up Agents
Downloads

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Clearstep Consumer Sentiment Brochure_Aug 2022 (1).pdf
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Analysis Report_U.S. Market Adoption of Healthcare AI Chatbots and How They Drive Value (2).pdf

Reviews


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Overall Score
5.0

7 reviews


5.0

Features

5.0

Ease of use

5.0

Customer Support

4.5

EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

March 8, 2025

verified
new review

March 8, 2025

ClearStep

ClearStep has been game changing in intelligently routing patients to the right care access points in a way that drives a great patient experience and optimizes access for the Healthcare system. The customer service provided by ClearStep as a company is second to none - they have worked hand-in-hand with us to evolve the product to solve multiple use cases (patient self-navigation and patient triage navigation). 

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Executive sponsor working with Clearstep Smart Access Suite at Ochsner Health


Helpful(0)

March 7, 2025

verified
new review

March 7, 2025

Love the product!!!

Smart Access Suite enabled our health system to get real time answers to our patients and direct them to the right care at the right time. It was super easy to deploy. The maintenence was also very straightforward and the vendor was incredibly helpful with any requests we would add to our roadmap. Would highly reccomend and they have so many next generation features that will help any admin heavy health system automate their back office functions. 

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Internal consultant working with Clearstep Smart Access Suite at Aston Gardens At Pelican Marsh


Helpful(0)

March 6, 2025

verified
new review

March 6, 2025

An “easy button” for our patients that enhances the human relationship

With Clearstep’s Smart Care Routing, Duly has an “easy button” for our patients that enhances the human relationship.

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Joel Nelson

Joel, Executive sponsor working with Clearstep Smart Access Suite at Duly Health and Care
Helpful(0)

March 6, 2025

verified
new review

March 6, 2025

Enhance[s] our commitment to innovation and ability to provide equitable patient care and services.

"Mount Sinai is committed to providing exceptional care that is timely and accessible; a seamless digital experience ensures that our patients take advantage of ongoing support and resources, proactively engage with their care team, and feel empowered to manage their health progress," Mount Sinai Health System CIO and Chief Digital Officer Kristin Myers said ... "Our latest digital tools, including the self-triage system created with Clearstep, enhance our commitment to innovation and ability to provide equitable patient care and services."

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Kristin Myers

Chief Information and Digital Officer, Executive sponsor working with Clearstep Smart Access Suite at Mount Sinai Hospital
Helpful(0)

July 13, 2023

verified

July 13, 2023

Simple to implement and kickstart momentum

"We were looking for quick wins and easy changes. Clearstep was simple to implement and kickstart momentum for innovation."

Source: https://www.clearstep.health/case-study/duly-health-care

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Laurel Ris

Director of Patient Experience, Director of patient experience working with Clearstep Smart Access Suite at Duly Health and Care

Helpful(0)

July 13, 2023

verified

July 13, 2023

This system saved lives

"This system saved lives."

"This type of AI made us feel more secure in our response to COVID-19."

Source: https://www.clearstep.health/case-study/baycare

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Dr. Alan Weiss

Chief Medical Information Officer, Executive sponsor working with Clearstep Smart Access Suite at BayCare Health System

Helpful(0)

July 13, 2023

verified

July 13, 2023

Helped us drive engagement in our targeted channels

"At Novant Health, we are always looking into solutions that combine our focus on purposeful innovation and human centered care (both patient and care team.) As we’ve invested a lot of time and resources into AI, Clearstep has helped us drive engagement in our targeted channels and get [patients] to the right level and venue of care, which has proven to be successful for us and a win for the patient."

Source: https://www.clearstep.health/case-study/novant-health-generates-4x-roi-with-clearstep-smart-care-routing

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Amber Fencl

SVP, Digital Health & Engagement, Executive sponsor working with Clearstep Smart Access Suite at Novant Health

Helpful(0)

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