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Virtual Triage
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Avia Summary
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other |
EMR Integration & Relevant Hardware: | Recommended, but not required |
EMRs Supported: | Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed |
Hardware Compatibility: | Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app) |
In Epic App Orchard: |
Virtual Triage efficiently tackles the first mile of care by getting patients to the right care, at the right place and time with the right type of provider.
Clearstep’s Virtual Triage algorithms are built on top of Schmitt Clinical Content and are unique to each patient’s symptoms, acuity, and situation. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in ~95% of call centers around the country and have been validated in over 200 million telephone triage encounters. They are the gold standard for telephone triage and Clearstep is the only provider of Schmitt Clinical Content for chat-based digital self-triage. In a double-blinded study, Clearstep’s triage routing exceeded 95% accuracy when compared to the judgment of a panel of ER doctors in a live, community-hospital setting.
What value does the Virtual Triage Solution provide?
Patient Acquisition:
Use Clearstep as a lead-generator, finding consumers online with care-seeking intent, bringing them through triage, and helping them book care at your organization. We’ve shown 10x ROI with current clients via booking appointments with Clearstep for new patients to the system.
Patient Retention:
Make it easy for existing patients to always know what to do next for their care. Promoting Clearstep as part of SMS follow-ups post-visits or embedding Clearstep in existing patient portals can help achieve this value lever.
Patient Satisfaction:
Clearstep’s Net Promoter Score (NPS) is 4x healthcare’s average. We consistently see users leaving positive, promotional comments about our clients – we’re white-labeled, so users see Clearstep as an extension of their provider, and leave great feedback about Clearstep in the context of our client’s brand (like the examples on our homepage).
Call/Command Center Efficiencies:
Avoid patients calling your nurse triage line by deflecting them to Clearstep’s self-service triage.
Alternatively, Virtual Triage can be used to scale up non-clinical call center agents and enable to accurate triage and schedule patient appointments.
Care Routing Efficiencies:
At the end of the day, Clearstep is all about delivering the right care, at the right time, in the right care setting. Your providers are better enabled to practice at the top of their license with Clearstep ensuring the right patients are reaching them. Your system also benefits from the efficiencies of appropriate navigation (i.e. avoiding unnecessary ER visits, promoting telehealth when appropriate, routing directly to a specialist when it makes sense, etc.)
We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.
Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.
Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.
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3 reviews
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EHR Integrations
July 13, 2023
July 13, 2023
"We were looking for quick wins and easy changes. Clearstep was simple to implement and kickstart momentum for innovation."
Source: https://www.clearstep.health/case-study/duly-health-care
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Laurel Ris
July 13, 2023
July 13, 2023
"This system saved lives."
"This type of AI made us feel more secure in our response to COVID-19."
Source: https://www.clearstep.health/case-study/baycare
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Dr. Alan Weiss
July 13, 2023
July 13, 2023
"At Novant Health, we are always looking into solutions that combine our focus on purposeful innovation and human centered care (both patient and care team.) As we’ve invested a lot of time and resources into AI, Clearstep has helped us drive engagement in our targeted channels and get [patients] to the right level and venue of care, which has proven to be successful for us and a win for the patient."
Source: https://www.clearstep.health/case-study/novant-health-generates-4x-roi-with-clearstep-smart-care-routing
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Amber Fencl
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