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Clearstep Smart Access Suite

Clearstep Smart Access Suite

Clearstep Smart Access Suite

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By Clearstep
4.9

10 reviews

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Clearstep Smart Access Suite
Clearstep Smart Access Suite

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OverviewReviews
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Overview

Contents

AVIA SummaryAboutEHR IntegrationsUse cases and differentiatorsCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

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Clearstep Smart Access Suite is a solution provided by Clearstep which was founded in 2018. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Patient Flow, Conversational AI, Artificial Intelligence (AI), Patient Education, Improving Engagement & Self-Management, and Patient-Facing Decision Support.
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It has 16 verified clients.
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Clearstep Smart Access Suite integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Clearstep Smart Access Suite include: Patient Engagement 2.0: How Chatbots Are Revolutionizing Health Queries and The Competitive Edge: Why Every Health System Needs a Robust Digital Front Door
DESCRIPTION

Clearstep's Smart Access Suite offers advanced AI-powered agents via chat + voice for symptom checking, triage, and care navigation. This comprehensive suite empowers healthcare providers to optimize patient access, reduce unnecessary care utilization, and automate intake/patient inquiry workflows. 

Key Features:

  • AI-powered chat/voice agents experience comprehensive symptom(s) analysis
  • Clinically validated triage algorithms based on Schmitt protocols
  • Personalized care routing to appropriate resources (ER, urgent care, primary care, specialty care, virtual visits, self-care)
  • White-labeled and customizable to match your organization's brand, care options, and workflows
  • Plus & play integrations with most EMRs, CRMs, and scheduling systems

Clearstep's Smart Access Suite is the most prevalently adopted AI self-triage solution among U.S. health systems. It offers a powerful combination of clinical expertise and hybrid AI technology. Visit us at www.clearstep.health to see the Smart Access Suite agents in action.

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FEATURED MEDIA
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Clearstep Consumer Sentiment Brochure_Aug 2022 (1).pdf
Clearstep Consumer Sentiment Brochure_Aug 2022 (1).pdf
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Analysis Report_U.S. Market Adoption of Healthcare AI Chatbots and How They Drive Value (2).pdf
Analysis Report_U.S. Market Adoption of Healthcare AI Chatbots and How They Drive Value (2).pdf
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Clearstep Digital Triage.png
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Clearstep Symptom Checker.png
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Clearstep Virtual Triage
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EHR integration
Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, athena, Other, Self-developed, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed
Desktop, Mobile / Tablet (web optimized), Other, Mobile / Tablet (native app)
Epic ShowroomIn Epic Showroom: https://apporchard.epic.com/gallery/?id=6520
Use cases and differentiators

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.
Company information

By Clearstep

Founded in 2018

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Media

Images
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Clearstep Digital Triage.png
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Clearstep Symptom Checker.png
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Screenshot 2023-07-14 at 2.25.28 PM.png
Videos
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Clearstep Virtual Triage
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Unlocking Access to Specialty Care with AI-Enabled Routing and Self-Scheduling
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Cut Call Center Costs via Automation, Decision Support and Leveling Up Agents
Downloads
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Clearstep Consumer Sentiment Brochure_Aug 2022 (1).pdf
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Analysis Report_U.S. Market Adoption of Healthcare AI Chatbots and How They Drive Value (2).pdf
Select which hospital or health system you work at and see a personalized compatibility level.

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Reviews

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Overall Score
4.9

10 reviews

4.8

Features

4.8

Ease of use

5.0

Customer Support

4.5

EHR Integrations

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Reviewer’s Org Size
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Reviewer’s Org EMR compatibility
Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence
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Top Categories

Ambient Intelligence
Digital Front Door (DFD)
Remote Monitoring (RPM)
Virtual Nursing
Conversational AI
Digitally-Assisted Provider Documentation
Dynamic Staffing & Scheduling
Virtual Visits (Synchronous + Asynchronous)
Patient Education
Revenue Cycle Management (RCM)
Clinical Decision Support (CDS)
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Resources
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Vendor Resources
Glossary

Ambient Intelligence

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Conversational AI

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

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