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Medical Guardian Remote Patient Monitoring (RPM) Solutions

Medical Guardian Remote Patient Monitoring (RPM) Solutions

Medical Guardian Remote Patient Monitoring (RPM) Solutions

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By Medical Guardian (formerly Clear Arch Health)
4.8

20 reviews

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Medical Guardian Remote Patient Monitoring (RPM) Solutions
Medical Guardian Remote Patient Monitoring (RPM) Solutions

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Request A Demo
OverviewReviews
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Overview


Contents


OverviewFeature highlightsAVIA SummaryAboutFeatured ReviewsProduct capabilitiesEHR IntegrationsUse cases and differentiatorsDiversity, equity, and inclusion practicesCompany informationMedia
Medical Guardian Remote Patient Monitoring (RPM) Solutions Feature Highlights

Medical Guardian LifeStream Clinical Dashboard

Our portal offers 24/7 monitoring, video calls, data analysis, and EHR integration.

Select which hospital or health system you work at and see a personalized compatibility level.
contact person
Medical Guardian
Customer Service
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Avia Summary

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Medical Guardian Remote Patient Monitoring (RPM) Solutions is a solution provided by Medical Guardian (formerly Clear Arch Health) which was founded in 2006. It belongs to multiple categories of digital health solutions including Remote Monitoring (RPM) and Personal Health Records (PHR).
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It has 20 verified clients.
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Medical Guardian Remote Patient Monitoring (RPM) Solutions integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Medical Guardian Remote Patient Monitoring (RPM) Solutions include: Clear Arch Health Case Study: Leveraging Telehealth and RPM for Cardiac Patient Engagement and Population Health Management and Current State of Remote Monitoring

DESCRIPTION

Medical Guardian offers a comprehensive suite of remote patient monitoring (RPM) and engagement services designed to enhance connectivity between healthcare teams and patients. Our solutions manage costs, reduce hospitalizations, expand access to care, and improve clinical outcomes with cost-effective, flexible, and customizable RPM programs.

Our RPM Solutions Include:

RPM Tablet: Intuitive and user-friendly interface; integrates with Bluetooth peripherals for vital signs tracking; seamless data transmission to the LifeStream portal; video conferencing and bidirectional messaging; daily medication and vital signs reminders; customizable settings; optional Personal Emergency Response System (PERS) with fall detection.

RPM Mobile App: Bring-your-own-device (BYOD) solution; supports Bluetooth peripherals for vital signs monitoring; direct data transmission to the LifeStream portal; video conferencing and messaging; daily alerts for medication and readings.

Vital Signs Peripherals: Includes digital scales (standard and bariatric), blood pressure monitors (medium and large cuffs), pulse oximeters, glucometers, thermometers, peak flow meters, and spirometers.

LifeStream Clinical Dashboard and Advanced Reporting Tool: Offers comprehensive capabilities for enhanced patient care and program management. It provides 24/7 remote patient monitoring, enabling continuous oversight of patient health data. The platform supports video conferencing for real-time consultations and facilitates seamless data organization and analysis. It also features robust program evaluation tools, ensuring that healthcare initiatives are effectively assessed and optimized. Additionally, the LifeStream Dashboard integrates smoothly with major EHR and EMR systems such as Epic and Cerner, streamlining workflows and enhancing overall operational efficiency..

Additional Services Include:

Clinical Consulting and Training: Provides essential knowledge and tools for successful RPM program implementation and optimization through on-site or online sessions.

Logistics Management: Comprehensive management including direct shipping, equipment setup, patient enrollment, and ongoing support. We offer:

  • Flexible service options and cost models.
  • Enhanced tracking and notifications.
  • Convenient access to warehousing and refurbishment services.
  • HIPAA compliance and proprietary equipment.
  • Comprehensive reverse logistics and support.

Call Center Monitoring and Alert Management: Certified professionals monitor biometric data and respond according to evidence-based protocols.

Education and Coaching: Personalized health education to support long-term behavior change.

Free RPM Program Assessment: Tracks outcomes and assesses patient satisfaction to evaluate program effectiveness.

Medical Guardian ensures a streamlined RPM program, from logistics to patient care, allowing you to focus on delivering high-quality healthcare.

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CATEGORIES & SOLUTIONS

Remote Monitoring (RPM)


Personal Health Records (PHR)


Connected Platform - Remote Monitoring


Virtual Care Coordination


Patient Self-Reporting Tools


CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Health Insurers

Long-Term Care

Home Healthcare

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

Featured Reviews

"

Partnering with Medical Guardian (formerly Clear Arch) has beeen a great decision for our home health agency. Their continued support & ease of use for our aging population are just a few of the features that has helped to monitor our patients. Utilizing Medical Guardian has been a key contributing factor in reducing our rehospitalization rates. 

"

A verified Other working with Medical Guardian Remote Patient Monitoring (RPM) Solutions .

"

Excellent communication, teamwork, & support. Exemplary product that supports quality patient care 

"
Michelle Smith
Michelle Smith
Executive sponsor
"

We have been using this software for our health system for near 8 years now. Has certainly helped drive down our readmissions rates and improved our value based care.

Pros:

-Simple patient-facing user interface, with the tablet providing step-by-step instructions

-Clinician user interface helps highlight issues and trends

-Price for this platform is quite competitive

Cons:

-Glucometry is a bit clunky

-Limited number of compatible bluetooth devices

"
Ryan Yoder
Ryan Yoder
Goshen Health
Goshen HealthTelehealth RNEnd user
"

Clear Arch Health is very accessable and user friendly. The support team really works with you to help have a positive impact on user clinicians as well as patients. 

"
Forrest General HospitalProject manager
"

Clear Arch Health has made a huge impact on our patients by providing that extra oversight. 

"
Director
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Product capabilities

Data Collection

Patients can effortlessly submit their daily health data, enabling healthcare teams to monitor vital signs remotely. Our solutions support a variety of Bluetooth and wireless health monitoring peripherals, such as blood pressure monitors, pulse oximeters, weight scales, and glucose meters, ensuring comprehensive and precise tracking of patient health metrics. Patients receive timely reminders to take their measurements as scheduled by their providers. The devices offer seamless automatic tracking of readings, but patients also have the option to manually input data from the peripherals, providing flexibility and accuracy in monitoring.

AVIA GUIDE
What is data collection?
The ability for individuals to use digital technology to share biometric and other health data in real-time from outside a hospital or clinic with their care team as a part of an ongoing provider-directed program of care
Analytics

Medical Guardian provides advanced data-driven analytics designed to empower healthcare organizations to enhance productivity, monitor utilization, streamline clinical workflows, and assess outcomes. Our solutions deliver actionable metrics that identify, track, and improve the impact of telehealth programs on patient health. We equip care providers with sophisticated tools to evaluate the effectiveness of remote care programs. Our platform enables the exploration of patient profiles across various parameters to detect patterns and refine care strategies. This capability enhances the prioritization of clinical needs and boosts productivity by optimizing staffing and device usage with improved efficiency. Key Benefits of Our Products and Services: Enhanced Efficiency: Track device utilization, status, and asset management to drive operational efficiencies. Optimized Workflows: Improve clinical staffing and standardize care based on patient volume and needs, reducing variability in care delivery. Data Access and Management: Access comprehensive data with the ability to schedule automatic extractions, export in multiple formats, and integrate with third-party tools or for archival purposes. Medical Guardian’s solutions empower healthcare teams to leverage data for better decision-making and operational excellence, ultimately leading to improved patient outcomes and more efficient care delivery.

AVIA GUIDE
What is analytics?
The ability to identify patients who are at risk of a worsening condition/potential hospitalization
Bidirectional Communication

Our remote healthcare solutions offer comprehensive interactive capabilities, including advanced video teleconferencing through platforms such as Zoom and Vidyo. Additionally, our solutions include proactive communication features with text, email, and two-way messaging applications, ensuring seamless and effective interactions between patients and healthcare providers.

AVIA GUIDE
What is bidirectional communication?
The ability to synchronously and/or asynchronously communicate between the patient and care team 24/7
Accessibility & Equity

Medical Guardian provides Spanish language options, including bilingual staff and tailored reminders in Spanish. Our devices are compatible with multiple cellular providers, ensuring coverage even in remote or rural areas. By offering video visits as an alternative to in-person appointments, our services enhance health equity, improve quality of care, and reduce costs.

AVIA GUIDE
What is accessibility & equity?
The ability to reach and engage any eligible patient, including those with limited technical skills, health literacy, and language skills
Pre-Built Care Plans

Medical Guardian offers ready-to-use solutions straight out of the box, with comprehensive on-site and ongoing training for both patients and end-users. Our platforms are customizable, featuring options to modify tablet displays, tiles, and questionnaires to enhance patient engagement. We support a range of chronic conditions with tailored programs, including congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, and high blood pressure/hypertension (HBP/HTN), among others, facilitating effective chronic disease management.

AVIA GUIDE
What is pre-built care plans?
The ability to use ready-made, condition-specific, customizable care plans and pathways for clinical decision support and patient engagement
Operational Support

Medical Guardian ensures that all products are easy to install and user-friendly. Care providers can remotely configure devices before shipment, enabling patients to simply unpack and start using the equipment immediately. Each kit arrives pre-configured with clear setup instructions for a seamless plug-and-play experience. Our support representatives are available to assist with patient installation and equipment testing, offering expert troubleshooting and training to guarantee smooth operation. We handle all logistics, shipping RPM kits directly to patients to minimize provider involvement in equipment management, thereby reducing operational burdens and costs. Medical Guardian provides tailored training for your team to ensure effective implementation of our products and services. Training options include on-site sessions and remote webinars. We offer ongoing support to address any questions and resolve issues, optimizing efficiency and improving patient outcomes. Our customer care and technical support teams are highly trained to assist users of all ages. Renowned for exceptional service, our staff consistently receives high praise from users and their families. They are patient, respectful, and HIPAA-compliant, maintaining the highest standards of service and confidentiality.

AVIA GUIDE
What is operational support?
The ability to support patients and care team with frictionless logistics management, staff training, and patient onboarding, and ongoing tech support, enhancing and not exacerbating the clinician experience
Patient Education & Coaching

Our solutions provide patient and condition-specific health education through tailored tips, videos, and articles, all customizable by care providers to promote healthy behaviors. Additionally, our platforms feature an advanced AI component that manages patient check-ins and sends reminders via selected devices, ensuring continuous engagement and adherence to care plans.

AVIA GUIDE
What is patient education & coaching?
The ability to leverage AI and/or live coaches with specialized training to educate and engage patients by providing tracking, goal-setting and incentives to support behavior change
Integration & Interoperability

Our platform integrates seamlessly with virtually all EHR systems. With a high degree of customizability, our development team collaborates with providers to tailor integrations into their preferred workflows, ensuring optimal client and patient satisfaction.

AVIA GUIDE
What is integration & interoperability?
The ability to seamlessly fit within IT infrastructure to improve the user experience
EHR integration

Integrations
Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, Other
EHR integration and relevant hardware
Recommended, but not required
EMRs supported
Epic, Cerner, Meditech, Allscripts, McKesson, Other, Allscripts/Eclipsys, Self-developed, eClinicalWorks, Point Click Care
Hardware compatibility
Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop, Other
Use cases and differentiators

Use case descriptions

As the demand for remote and digital healthcare services continues to rise, patients increasingly seek remote health monitoring solutions to manage their care while reducing the need for frequent in-person visits. This shift reflects a growing preference for accessing healthcare in a way that minimizes the disruptions and potential risks associated with traditional care settings.

Recognizing that delays in care can lead to worsening symptoms and more severe complications, Medical Guardian offers a solution that enables care teams to perform daily check-ins with patients. This proactive strategy allows healthcare providers to monitor patient health in real-time, detect early warning signs, and intervene swiftly to prevent adverse outcomes. By facilitating timely interventions, our approach helps reduce emergency room visits and ensures that patients receive the necessary care when they need it most.

Medical Guardian provides healthcare organizations, clinicians, and home care agencies with a comprehensive suite of health monitoring tools. Our devices, which include equipment for measuring vital signs and collecting essential patient data, are integral to making well-informed treatment decisions and ensuring effective patient management.

We partner with healthcare organizations to develop tailored remote patient care plans that address the dynamic needs of connected care. Our solutions are designed to enhance patient outcomes by improving care coordination, optimizing resource use, and ensuring the safety and well-being of at-risk populations.

Users
  • Patients with Chronic Respiratory Conditions: Individuals managing long-term respiratory issues such as asthma, chronic obstructive pulmonary disease (COPD), and emphysema, who require ongoing monitoring to manage symptoms and prevent exacerbations.
  • Patients with High-Risk Health Conditions: Those with serious health concerns including congestive heart failure (CHF), hypertension, cardiovascular disease (CVD), compromised immune systems, and acute kidney disease, who need regular monitoring to track their condition and adjust treatment plans.
  • Patients Requiring Periodic Health Monitoring: Individuals who need consistent health evaluations but prefer to avoid traditional in-person visits due to convenience, travel constraints, or preference for remote care.
  • Aging Adults: Seniors who seek to minimize their exposure to potential infections and reduce the need for frequent visits to healthcare facilities, while still maintaining comprehensive health monitoring and management.
  • Hospitals and Health Systems: Institutions that utilize remote patient monitoring to enhance care for patients with chronic conditions both within hospital settings and through outpatient services.
  • Healthcare Providers and Care Teams: Clinicians, home health agencies, and other healthcare professionals who use remote monitoring to manage patient care effectively, improve coordination, and ensure timely interventions across various settings.
  • Health Insurers: Insurance companies that leverage remote patient monitoring to improve care management, reduce costs associated with hospitalizations, and enhance overall patient outcomes through proactive and preventive health measures.
  • Rural Clinics: Healthcare facilities in underserved rural areas that use remote patient monitoring to provide consistent care, bridge gaps in local healthcare services, and ensure patients receive regular health assessments despite geographical challenges.
  • Federally Qualified Health Centers (FQHCs): Community-based health organizations that offer comprehensive primary care services to underserved populations, utilizing remote patient monitoring to enhance care delivery, manage chronic conditions, and improve health outcomes for their diverse patient base.
Differentiators vs internal options

1. Comprehensive Remote Monitoring Capabilities

Medical Guardian RPM: Provides real-time remote monitoring of vital signs using Bluetooth and wireless peripherals (e.g., blood pressure monitors, pulse oximeters, weight scales, glucose meters).

Supports proactive daily check-ins, patient-specific health data collection, and continuous monitoring to track and manage chronic conditions.

Includes advanced analytics to evaluate outcomes, optimize clinical workflows, and improve patient health metrics.

Typical EHR: Primarily focuses on storing and managing patient health records, including medical history, lab results, and treatment plans.

Monitoring features are often limited to in-clinic measurements or require integration with additional systems for remote data collection.

2. Interactive Communication Tools

Medical Guardian RPM: Offers integrated video teleconferencing (Zoom, Vidyo, etc.) and bidirectional messaging (text, email) for real-time interaction between patients and healthcare providers.

Features proactive communication tools, including automated reminders and check-ins managed through AI components.

Typical EHR: Communication is generally limited to patient portals and internal messaging systems without the same level of interactive capabilities.

Video visits and proactive reminders often require separate platforms or integrations.

3. Patient and Condition-Specific Education

Medical Guardian RPM: Provides tailored health education tips, videos, and articles specific to patient conditions, customizable by care providers to support healthy behaviors.

Utilizes AI to manage patient check-ins and send reminders, enhancing patient engagement and adherence to care plans.

Typical EHR:Education and patient engagement features may be present but are often less integrated into the remote monitoring process and may not offer the same level of customization.

4. Customizable and Flexible Integration

Medical Guardian RPM: Highly customizable solutions with the ability to integrate seamlessly with various EHR systems (e.g., Epic, Cerner, Meditech).

Development team works with providers to tailor integrations and workflows to meet specific needs and enhance client and patient satisfaction.

Typical EHR: While EHR systems are customizable, integration with external RPM solutions may require additional configuration and is often less flexible compared to dedicated RPM platforms.

5. Operational and Logistical Support

Medical Guardian RPM: Manages all logistics including equipment shipping, setup, and patient enrollment, reducing operational burdens for healthcare providers.

Offers comprehensive on-site and remote training for effective product implementation and ongoing support.

Typical EHR: Focuses on managing patient records and clinical workflows, with logistics and training typically handled separately or through third-party services.

6. Enhanced Data Access and Management

Medical Guardian RPM: Provides advanced data analytics with real-time access, automatic extractions, and multiple export formats for integration with third-party tools or for archival purposes.

Focuses on actionable metrics to improve care delivery and patient outcomes.

Typical EHR: Offers data management and reporting capabilities, but may not provide the same depth of real-time analytics or specialized tools for remote monitoring data.

7. Accessibility and Equity

Medical Guardian RPM:Supports multiple languages (e.g., Spanish) and is compatible with various cellular providers, ensuring access in rural and underserved areas.

Enhances health equity by facilitating remote care options and reducing the need for in-person visits.

Typical EHR: Accessibility features are typically focused on record-keeping and may not address the same level of remote care support or language options.

8. Comprehensive Care Solutions

Medical Guardian RPM:Offers tailored care plans for specific chronic conditions (e.g., CHF, COPD, diabetes) with pre-built programs and customizable platforms for patient engagement. We provide additional services such as clinical consulting, education, and call center monitoring to support comprehensive care.

Typical EHR: Primarily centers around documentation and care coordination, with chronic care management often relying on separate or integrated programs.

Differentiators vs competitors

1. Comprehensive Remote Monitoring Solutions

Medical Guardian RPM: Offers an extensive suite of monitoring devices, including Bluetooth and wireless peripherals such as blood pressure monitors, pulse oximeters, weight scales, and glucose meters.

Provides real-time, continuous health data collection with automatic tracking and manual entry options, ensuring precise and comprehensive patient monitoring.

Competitors: May offer limited peripheral options or focus on specific types of monitoring devices, potentially requiring additional integrations or separate systems for a full suite of monitoring needs.

2. Advanced Communication and Interaction

Medical Guardian RPM:

Features advanced video teleconferencing capabilities with popular platforms like Zoom and Vidyo, along with proactive text, email, and two-way messaging.

Includes AI-driven check-ins and reminders, enhancing patient engagement and ensuring timely communication.

Competitors:

Communication tools may be less integrated or rely on basic messaging systems. AI-driven interactions and advanced video conferencing might not be as robust or available.

3. Customizability and Integration Flexibility

Medical Guardian RPM: Provides highly customizable solutions that can be tailored to specific patient needs and provider workflows.Seamlessly integrates with a wide range of EHR systems (e.g., Epic, Cerner, Meditech) with support for custom workflows to enhance provider and patient satisfaction.

Competitors: Customization options may be limited, and integration with EHR systems might not be as flexible or comprehensive, potentially requiring more manual configuration.

4. Operational Support and Logistics

Medical Guardian RPM: Manages all aspects of logistics, including shipping, setup, and patient enrollment, reducing the operational burden on healthcare providers.

Provides extensive on-site and remote training, along with ongoing support to ensure effective implementation and usage.

Competitors: May require providers to handle logistics and setup, or offer less comprehensive support and training, leading to additional operational challenges for healthcare organizations.

5. Advanced Data Analytics and Reporting

Medical Guardian RPM:Delivers sophisticated data analytics with real-time access, automatic data extractions, and support for multiple export formats.

Focuses on actionable insights to optimize care delivery, improve clinical workflows, and enhance patient outcomes.

Competitors: Data analytics and reporting capabilities might be less advanced, with fewer options for real-time data access or integration with third-party tools.

6. Accessibility and Health Equity

Medical Guardian RPM: Supports multiple languages and partners with various cellular providers to ensure coverage in rural and underserved areas.

Enhances health equity by facilitating remote care options, reducing the need for in-person visits, and minimizing barriers to access.

Competitors: Accessibility features and language support may be less extensive, and coverage in rural or underserved areas might be more limited.

7. Tailored Care Plans and Patient Engagement

Medical Guardian RPM: Offers pre-built, customizable care plans for chronic conditions such as CHF, COPD, diabetes, and hypertension, with tailored education and engagement tools. Provides a range of additional services, including clinical consulting, education, and call center monitoring to support comprehensive care.

Competitors:Care plans may be less customizable or not as specifically tailored to chronic conditions. Additional services might be limited or offered through separate providers.

8. Comprehensive Training and Support

Medical Guardian RPM: Ensures that all products are user-friendly and comes with pre-configured kits for easy setup. Provides extensive training and support, both on-site and remotely. Support staff is highly trained, HIPAA-compliant, and known for exceptional service, receiving high marks from users and their families.

Competitors: Training and support may vary in quality, with less emphasis on comprehensive, ongoing assistance. Some competitors may not offer the same level of personalized support or detailed training.

Health Equity

Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Readability

All user guides and patient materials are designed for clarity and ease of understanding, written at a 6th-grade reading level or below. To further aid comprehension, we incorporate multiple pictures and graphics throughout the materials. These visual aids are used to illustrate equipment setup, usage instructions, and other essential information, ensuring that patients and caregivers can easily follow and understand the guidance provided.

AVIA GUIDE
What is readability?
Expands access by overcoming literacy challenges through use of appropriate reading level for audience based on Flesch-Kincaid scale.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Multimodal

Our solutions offer multimodal communication options, allowing patients to interact seamlessly using the provided RPM tablet or Classic base unit. This feature ensures that patients do not need a smartphone to access our services. Whether through the tablet's intuitive interface or the Classic base unit, patients can effectively engage with their healthcare providers, receive updates, and manage their health information without additional devices.

AVIA GUIDE
What is multimodal?
Text IVR for those without a smartphone.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Language accessibility

All of our manuals, user guides, and educational materials are available in both English and Spanish to ensure accessibility and ease of use. Additionally, our monitoring center offers support in over 10 languages, catering to a diverse range of patient needs and ensuring effective communication across various linguistic backgrounds.

AVIA GUIDE
What is language accessibility?
Provides inclusive language services, including availability of interpreters for all languages that are in your community through physical or digital means.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Accessible engagement options

Our solutions provide a range of accessible engagement options, including multiple communication channels such as text, voice, and customizable font sizes. Both the tablet and smartphone interfaces are designed for ease of use, featuring large, easy-to-read fonts and intuitive buttons. These design elements ensure that patients of all ages can easily understand and navigate the system, facilitating seamless interactions with their healthcare providers.

AVIA GUIDE
What is accessible engagement options?
Offers engagement options, including a variety of communication channels such as text, voice and larger fonts.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Connectivity

Our devices utilize multiple cellular providers to guarantee uninterrupted connectivity, even in remote or rural areas. This approach eliminates reliance on patients' Wi-Fi or data plans for transmitting peripheral readings. Instead, data is securely and reliably transmitted to the care team via the LifeStream portal, ensuring consistent and accurate monitoring of patient health metrics regardless of their location.

AVIA GUIDE
What is connectivity?
Overcomes patient connectivity barriers (e.g. not reliant on patients wifi or data).
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Equity informed design

Our approach ensures the elimination of hardware or software biases, such as inaccuracies in biometric data collection or algorithms that may be biased towards specific demographics. We utilize the most precise and reliable peripherals available, rigorously testing them to address and minimize skin color bias in pulse oximetry readings. By consistently selecting vendors with the best performance results, we uphold the highest standards of accuracy and fairness in our monitoring solutions.

AVIA GUIDE
What is equity informed design?
Eliminates hardware or software biases, such as inaccurate biometric data collection, unfavorable or non-evidence-based algorithms toward one race.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Whole person care

Our solutions take into account the social and behavioral determinants of health, adapting support to meet individual needs. Our devices are designed for use in rural and remote areas, ensuring that patients have access to essential health monitoring regardless of location. We help providers close gaps in care by assisting with appointment scheduling and conducting daily patient check-ins. These check-ins assess both physical and mental well-being, addressing social determinants of health and providing a comprehensive approach to patient care.

AVIA GUIDE
What is whole person care?
Considers social and behavioral determinants of health and adapts support as appropriate.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Privacy

We build trust with our users by prioritizing data privacy, security, and transparency in how their information is utilized. Our devices are FDA-registered and fully HIPAA-compliant, ensuring that all patient data and communications are encrypted to safeguard against unauthorized access. Additionally, we offer clear options for data use, allowing patients and care teams to manage their information in a secure and controlled manner. This commitment to protecting client and patient information underpins our dedication to maintaining the highest standards of privacy and security in all our services.

AVIA GUIDE
What is privacy?
Builds trust by communicating data privacy, security, and optionality for data use by the care team.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Data accessibility

We address technology barriers related to internet and data plan accessibility by providing devices that do not require a mobile phone or personal cellular service. Both our tablet and classic unit come with built-in cellular connectivity through one of the largest providers in the country. This ensures that patients can seamlessly use our services without the need for additional data plans or internet access, overcoming common obstacles to remote health monitoring and care.

AVIA GUIDE
What is data accessibility?
Resolves technology barriers related to internet and data plan accessibility.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Cultural competence

Medical Guardian’s RPM solutions address cultural differences and needs through several key features: Multilingual Support: Our systems offer patient materials and support in multiple languages, including Spanish, to cater to diverse populations. This ensures clear communication and accessibility for non-English speakers. Customizable Interfaces: The platforms are designed to be adaptable, allowing customization of messaging, alerts, and educational content to align with cultural preferences and literacy levels. Flexible Communication Channels: We provide various communication methods, such as text, voice, and video, to accommodate different preferences and accessibility needs. Culturally Sensitive Training: Our training programs for both patients and care providers include culturally competent strategies to improve understanding and engagement. Personalized Health Education: Our health education materials, tips, and resources are tailored to address specific cultural and behavioral health needs, enhancing relevance and effectiveness. These features help Medical Guardian ensure that our RPM solutions are inclusive and responsive to the diverse needs of patients, ultimately improving care and engagement.

AVIA GUIDE
What is cultural competence?
Adapts messaging to respond to unique cultural differences and needs.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to User support

Medical Guardian’s RPM solutions enhance digital literacy and ease of use with: User-Friendly Resources: Manuals and guides at a 6th-grade reading level, with visual aids for easy setup. Personalized Training: On-site and remote training sessions for patients and providers. 24/7 Support: Round-the-clock technical assistance for prompt issue resolution. Accessible Help: FAQs and troubleshooting guides available via phone, email, and chat. Ongoing Education: Regular updates and refresher training to keep users informed. Intuitive Interfaces: Devices designed with large buttons and clear fonts for easy navigation. These features ensure users receive the support and training needed to effectively use our RPM solutions.

AVIA GUIDE
What is user support?
Provides timely support and training to improve digital literacy and ease of use.
Medical Guardian Remote Patient Monitoring (RPM) Solutions's approach to Diversity

Medical Guardian addresses cultural differences and gender respect through: Multilingual Capabilities: Support in English, Spanish, and over 10 additional languages for inclusive communication. Diverse Imagery: Patient materials and interfaces feature representative images of various cultural and gender groups. Culturally Sensitive Language: Clear, respectful language in all communications and educational materials. Customized Support: Adapted messaging and support based on cultural and gender-specific needs. These efforts ensure that our services are accessible and respectful to all users.

AVIA GUIDE
What is diversity?
Demonstrates awareness of cultural differences and respect for all genders through multilingual capabilities, representative imagery of diverse populations served, and purposeful language.
Company information

By Medical Guardian (formerly Clear Arch Health)

Founded in 2006

Visit website

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How a Single Unified RPM Solution Optimizes Healthcare Management
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How Hospitals are Driving Cardiac Care Improvements with RPM
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Medical Guardian Remote Patient Monitoring (RPM) Solutions Comparisons

Medical Guardian Remote Patient Monitoring (RPM) Solutions

Medical Guardian Remote Patient Monitoring (RPM) Solutions

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PROCLE HEALTHWORKS | Holistic Patient Engagement & Turnkey RPM, RTM & CCM with Integrated Telehealth

PROCLE HEALTHWORKS | Holistic Patient Engagement & Turnkey RPM, RTM & CCM with Integrated Telehealth

Medical Guardian Remote Patient Monitoring (RPM) Solutions

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4.6

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
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  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

April 23, 2024

verified

April 23, 2024

Outstanding Customer Support

Partnering with Medical Guardian (formerly Clear Arch) has beeen a great decision for our home health agency. Their continued support & ease of use for our aging population are just a few of the features that has helped to monitor our patients. Utilizing Medical Guardian has been a key contributing factor in reducing our rehospitalization rates. 

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A verified Telehealth nurse supervisor working with Medical Guardian Remote Patient Monitoring (RPM) Solutions.


Helpful(0)

April 22, 2024

verified

April 22, 2024

Director Outpatient Care Coordination

Excellent communication, teamwork, & support. Exemplary product that supports quality patient care 

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Michelle Smith

Executive sponsor working with Medical Guardian Remote Patient Monitoring (RPM) Solutions at Aston Gardens At Pelican Marsh

Helpful(0)

April 12, 2024

verified

April 12, 2024

Good supplemental tool for engaging customers in their healthcare management.

It has allowed our division to manage customer healthcare staus and needs, driving focued education. It empowers customer engagement in their individual heath.

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Project manager working with Medical Guardian Remote Patient Monitoring (RPM) Solutions at Aston Gardens At Pelican Marsh


Helpful(0)

April 8, 2024

verified

April 8, 2024

Excellent customer service

We have found Medical Guardian (formerly Clear Arch Health) to be an exceptional partner. We have been a long time customer and feel their clinician portal is easy to use and time efficient. Their device management system within the portal is also very user friendly. Their peripherals are high quality. From a patient facing aspect the majority of our patients feel very comfortable using the product and we have a very high compliance rate with our patients on the product. In recent years they have kept up with industry changes and updated their systems to accommodate those changes and remain competitive in the market.

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Lori Graham

Director of Telehealth and Lifeline, Executive sponsor working with Medical Guardian Remote Patient Monitoring (RPM) Solutions at Cox Medical Center Branson

Helpful(0)

April 8, 2024

verified

April 8, 2024

Excellent company and support

we are able to obtain data to support our mission. It is set up to help make sure patients are compliant with use.

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A verified Executive sponsor working with Medical Guardian Remote Patient Monitoring (RPM) Solutions from a ACO hospital.


Helpful(0)

April 5, 2024

verified

April 5, 2024

Overall Good

They have provided continued education on the monitors/telehealth systems. Answered all questions in one way or another.   

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A verified Hh agency supervisor working with Medical Guardian Remote Patient Monitoring (RPM) Solutions from a medium-sized, pediatric, rural, AMC, ACO hospital.


Helpful(0)

December 11, 2023

verified

December 11, 2023

Has made a huge impact on our patients

Clear Arch Health has made a huge impact on our patients by providing that extra oversight. 

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Director working with Medical Guardian Remote Patient Monitoring (RPM) Solutions


Helpful(0)

December 7, 2023

verified

December 7, 2023

Very efficient system to work with.

Clear Arch Health is very accessable and user friendly. The support team really works with you to help have a positive impact on user clinicians as well as patients. 

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Project manager working with Medical Guardian Remote Patient Monitoring (RPM) Solutions at Forrest General Hospital


Helpful(0)

November 22, 2023

verified

November 22, 2023

Our agency has had a very positive experience working with Clear Arch. Great customer service!

Clear Arch has added a supplement to providing quality care to our patients. Telehealth adds daily monitoring of vital signs, weights, patient teaching videos which enhances care and helps reduce patient rehospitalizations. 

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lisa steiner

ceo/cno, Project manager working with Medical Guardian Remote Patient Monitoring (RPM) Solutions

Helpful(0)

November 21, 2023

verified

November 21, 2023

Working with Clear Arch Health has been a great experience for our health center. They have wonderful customer service and support staff to help answer questions we may have!

Since starting to use Clear Arch Health for our RPM program we have had 2 patients removed from the program because their blood pressure is now under control. Our patients say this device is easy to use and has been helpful in promoting their health.

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A verified Project manager working with Medical Guardian Remote Patient Monitoring (RPM) Solutions from a extra small-sized hospital.


Helpful(0)

November 17, 2023

verified

November 17, 2023

Clear Arch is helpful as industry changes are occurring

Clinical and customer support are excellent providing innovative ideas RPM and other methods to provide patient services 

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A verified Other working with Medical Guardian Remote Patient Monitoring (RPM) Solutions.


Helpful(0)

November 9, 2023

verified

November 9, 2023

Robust RPM platform

We have been using this software for our health system for near 8 years now. Has certainly helped drive down our readmissions rates and improved our value based care.

Pros:

-Simple patient-facing user interface, with the tablet providing step-by-step instructions

-Clinician user interface helps highlight issues and trends

-Price for this platform is quite competitive

Cons:

-Glucometry is a bit clunky

-Limited number of compatible bluetooth devices

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Ryan Yoder

Telehealth RN, End user working with Medical Guardian Remote Patient Monitoring (RPM) Solutions at Goshen Health

Helpful(0)

October 31, 2023

verified

October 31, 2023

Positive patient outcomes while improving patient engagement.

The LifeStream website and the patient tablets are very easy to use. I personally have had many successes while using this product with my high risk heart failure patients.  

Being able to video chat with my patients on these tablets has given me the opportunity to make a significant impact on my patients lives while improving their health outcomes. 

I cannot forget to add a comment about the amazing clinical and customer support. Always answering the phone on the first ring, no matter the time of day or night, promptly responding at my time of need. Truly top notch.  

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A verified End user working with Medical Guardian Remote Patient Monitoring (RPM) Solutions.


Helpful(0)

October 16, 2023

verified

October 16, 2023

Clear Arch has been a great addition to our practice.

The program has been an amazing addition for our patients who are high risk and vulnerable. It gives them the opportunity to feel more connected to their provider as well as an avenue to feel more heard about their health. It has kept patients out of the hospital and when they did have to go to the hospital, we were able to intervene before it was dire. 

The system is easy to use and simple to tailor to your practice. This program has also come with a feature we didn't expect, their tech support. They are so incredibly helpful and easy to work with. There are patients who were going to disenroll until they had the pleasure of being in contact with the tech support. Their experience actually kept them in the program.

Our program doesn't have ability for EHR integration so I will not be adding it to the review. That's not Clear Arch's fault, we just don't have that feature we can use. Everything else has been amazing.

It has been a pleasure to interact with Clear Arch as a whole.

I would recommend this program to everyone who has the ability to impliment this program. 

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Camille DeMott

Care manager, Care manager working with Medical Guardian Remote Patient Monitoring (RPM) Solutions at Aston Gardens At Pelican Marsh

Helpful(0)

September 27, 2023

verified

September 27, 2023

Clear Arch has been so supportive and helpful!

The staff that support our program are so helpful. We have had changes in our program and they have helped lead us to developing good clinical assessments and protocols.

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A verified Executive sponsor working with Medical Guardian Remote Patient Monitoring (RPM) Solutions from a extra small-sized, rural, ACO hospital.


Helpful(0)

September 25, 2023

verified

September 25, 2023

Clear Arch - Exceptional to work with

Clear Arch has been exceptional to work with wether it be routine communication regarding the day to day of running a home health telehealth program or assistance building an add on program to facilitate earlier hospital discharges of COVID patients to a telehealth program for continued at home management. The Clear Arch team was always there, willing to assist and provide guidance in whatever capacity needed. 

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Project manager working with Medical Guardian Remote Patient Monitoring (RPM) Solutions at Prisma Health


Helpful(0)

September 15, 2023

verified

September 15, 2023

Been very beneficial to monitor high risk patients

This product has helped keep patients out of the hospital using the RPM technology. Knowing we are getting accurate vitals readings from patients has been instrumental in helping control chronic conditions. Patients have commented that it is easy to use and have been happy with the product.

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End user working with Medical Guardian Remote Patient Monitoring (RPM) Solutions at Altru Health System


Helpful(0)

September 14, 2023

verified

September 14, 2023

I appreciate and value our partnership with Clear Arch Health

Outcome based with use of RPM and our partnership with Clear Arch we maintain a rehospitalization rate under 10%

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A verified Project manager working with Medical Guardian Remote Patient Monitoring (RPM) Solutions from a medium-sized, ACO hospital.


Helpful(0)

September 13, 2023

verified

September 13, 2023

they have been great

Clear Arch RPM has been great it has allowed us to update our current system and they have been great work with 

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A verified Team supervisor working with Medical Guardian Remote Patient Monitoring (RPM) Solutions from a extra small-sized, ACO hospital.


Helpful(0)

September 12, 2023

verified

September 12, 2023

Clear Arch

We use Clear Arch/LifeStream at our hospital for remote patient vital sign monitoring of about 150 patients per day. The platform is easy to use for patients and providers. Reporting some data from the site can be a little challenging but customer support is very willing to help with this. The client services team is also very helpful to work with.

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A verified End user working with Medical Guardian Remote Patient Monitoring (RPM) Solutions from a large-sized, rural, ACO hospital.


Helpful(0)
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Virtual Nursing

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Digitally-Assisted Provider Documentation

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Medical Guardian Remote Patient Monitoring (RPM) Solutions

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