Medical Guardian Personal Emergency Response Solutions

This company excels @ delivering an affordable cellular med alert system with a lifetime guarantee. Who could ask for more?

Good and reliable equipment and fair pricing make it easier to sell the service to my client referrals. Great customer service, online account access and ordering make it easy for us to setup the service. Commission paid on a timely basis with electronic deposit available.  

Approximately 2+ years ago, we began a complete evaluation of medical devices available from various companies regarding potential use as a commercial platform needing both personal as well as medical emergency response capabilities.

We conducted tests for these units comparing RF spectrum interference and RSSI measurements from various locations and building construction types (i.e. elevators, basements, brick, stucco, parking structures, radio stations, cell towers, etc.); rural and high rise building locations, and oceanographic areas; as well as durability; stated IPX (waterproof) ratings; connection times; transmission quality and audio speaker response levels; and available product lines. 

Our overall pick was the Medical Guardian (formerly Clear Arch Health) units (newest company name change) "hands down".

Our POC has been Kurt Stelzer. Who has handled our interaction as we progressed forward, as his expertise, product knowledge, and input has been "exceptional".

Since that time, we have become equally impressed with the "back-end" handling (operator response) as well as your Customer Service and payment sections through Melissa "E" and "Tess"; who have also been instrumental in handling the shipping and billing logistics for us.

We have deployed your devices to various commercial and individual entites and have received excellent feedback on at least two emergency event which occurred at an elementary school where your units were being used.

Based upon our background of over 50 years with the Federal Government and our numerous contacts within the emergency communications industry, we believe the PERS arena is an "un-mined" resource with unlimited potential.

We believe marketing to potential long term users in their 20's and 30's, instead of short term individuals at the end of their life spectrum, has the potential of unmatched growth.

We look forward to our continued relationship with Medical Guardian.

Clients love the systems and service with few complaints in 9 years. This leads to increase referrals and positions company as a valuable asset to the Senior community.

Overall, my experience with Medical Guardian (formerly Clear Arch) has been positive, thanks in part to the responsive and attentive service provided by Renee Gerrish and Melissa Engelke. They've gone above and beyond to address any issues we've encountered. However, there's room for improvement in internal communication, as replacement hardware is still being mailed with the old property manager's name, leading to delivery complications and potential loss of items. Medical Guardian should work on resolving this issue to enhance their overall service quality. Overall, I am grateful for Medical Guardian/Mobile Help and the vital services they provide in connecting our residents to medical assistance, which can be lifesaving in critical situations. 

The professionalism and response of the team is by far superior to other Companies. We work as a team and always make the Customer satisfied, which is always the ultimate goal.

Clear Arch Health has impacted our business in such a positive way. Our clients give us feedback on how safe and secure their PERS provide peace of mind, as well as their families feeling the same way. We receive word-of-mouth referrals as well from local health organizations. Extended Independence has been serving St. Louis for 24 years and continues to be the #1 local company to carry that torch! Thank you!

On monthly invoices that we receive & corrections are to be made & resent. Invoices are never corrected & resent.

I have used this personally for my parents and it worked great. I have several of these out with my clients and all of them have used them and appreciate having the sense of comfort knowing they are taken care of.

Great management staff, customer service and technology. More importantly great end user experience, all my customers praise the quality and professionalism. I myself am very proud to promote this service and can't say enough great things about my entire experience and I'll speak for my many senior citizens that utilize the program. In fact, I get random calls from members thanking me for the service as help has been there when they needed it. So kudos to all that make that happen.

When we needed a PERS system for our fast growing PACE programs, Medical Guardian (formerly Clear Arch) presented us with a program that was best suited for our needs. Medical Guardian taylored a program to suit our needs and assisted in converting from our old program. The changeover was seamless and we immediately saw an improvement in quality and service. Medical Guardian provides a quality product with a very fast response time. Their friendly staff are always available to assist in ordering or making adjustments to customers accounts.

Clear Arch emergency response program is a great option for our residents to give them the security and comfort of knowing that if they need help, help is just a push of the button away. Support staff is friendly and if there is need to replace an item, replacements are on site the next day.

I am part of a non-profit organization helping the needs of our aging population. We are mostly using the Mobile Help SOLO device and it has been very easy to activae and use for all the members needing this service. It is reliable, gives peace of mind, its light and easy to use. We are grateful.

The team at Medical Guardian (formerly Clear Arch Health) is very nice and easy to work with. The medical alert system is easy to use and good pricing. 

Advocate utilizes CAH as a means of supporting patients with chronic health conditions including hypertension, heart failure, diabetes and more. By prescribing patients with a CAH health monitoring plan, including technology, peripherals and education, clinicians can easily care for and connect with targeted patient populations on an individualized level, while still at scale. Coupled with unique features and interventions including health surveys, health reminders, and condition-specific tips and support, Clear Arch is a critical tool for RPM success.